Hotel Lagoon Llanogrande

Recent Reviews: 850

• User:Roberto S

  Trip type: Family

  Outstanding and total profesional

  21 Mar 2026

  Our experience in the Lagoon hotel was out of this world, first thanks to all the staff supervisors and especial kudo to el Sr Roberto Alveiro for the above and beyond service provided. Mesero José Martínez. No complaint at all from a group of 82 persons Gestor de Experiencia, Guest Services / Front Office at Hotel Lagoon, responded to this review Dear Mr. S, thank you very much for sharing your outstanding experience with us. We are thrilled to hear that your stay at the Lagoon was exceptional and that our staff, particularly Mr. Roberto Alveiro and Mr. José Martínez, provided you with service that exceeded your expectations. It is gratifying to know that a group of 82 guests had no complaints and enjoyed their time thoroughly. Your kind words will be shared with the entire team, as they serve as a great motivation for us to continue delivering excellent service. We look forward to welcoming you back in the future.Sincerely;Eduardo Velásquez.General Manager.

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• User:nicollem468

  Trip type: Family

  Very good location.

  06 Mar 2026

  Nice experience very conveniently located close the airport and the service especially in the restaurant was great. Food was also good! Gestor de Experiencia, Guest Services / Front Office at Hotel Lagoon, responded to this review Dear Nicolle M, thank you very much for your kind review. We are delighted to hear that you had a nice experience during your stay and that our convenient location near the airport met your expectations. It is also wonderful to know that you appreciated the service in our restaurant and enjoyed the food. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back in the future for another pleasant stay.Sincerely;Eduardo Velásquez.General Manager.

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• User:Charlotte P

  Trip type: Solo travel

  Super

  28 Sept 2025

  Very good, rooms are clean, nice swimming pool, child friendly and also pet friendly.Breakfast was perfect and also the restaurant was well stocked Eduardo Martin Velasquez Campo, Director General at Hotel Lagoon, responded to this review Dear Ms. Charlotte P, thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and found our rooms clean and our facilities, including the swimming pool, to your liking. It is great to know that our child-friendly and pet-friendly environment contributed positively to your experience. We are also pleased that you appreciated our breakfast and the well-stocked restaurant. Sincerely;Eduardo Velásquez.General Manager.

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• User:Samantha R

  Trip type: Family

  Wedding August 2025

  07 Aug 2025

  My experience at hotel lagoon Llanogrande was amazing. I stayed there for a wedding in August and had an excellent time. The room was a good size and it was very clean. The breakfast was delicious. The staff was very polite and helpful. I had a great time there and will hopefully be back! Eduardo Martin Velasquez Campo, Director General at Hotel Lagoon, responded to this review Dear Ms. Samantha R, thank you very much for sharing your wonderful experience with us. We are delighted to hear that you had an amazing time during the wedding in August and that you found your room to be spacious and clean. It is also gratifying to know that you enjoyed our delicious breakfast and that our staff provided you with polite and helpful service. Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back in the future for another memorable stay.Sincerely;Eduardo Velásquez.General Manager.

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• User:Melanie G

  Trip type: Family

  Beautiful Scenery, Great Service

  07 Aug 2025

  The service was great. The buffet was included in our stay and anything we wanted extra the staff was quick to serve. We got specialty eggs as well as hot Colombian Chocolate brought to us. Eduardo Martin Velasquez Campo, Director General at Hotel Lagoon, responded to this review Dear Ms. Melanie G, thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the beautiful scenery and that our service met your expectations. It is our pleasure to provide our guests with quick and attentive service, especially when it comes to special requests like specialty eggs and hot Colombian chocolate. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay at your earliest convenience.Sincerely;Eduardo Velásquez.General Manager.

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