Hotel with what you need for your stay, we changed the room without warning, the service in good, everything else very clean and organized with good location.
Originally submitted in Spanish on www.tripadvisor.co. View originals.
User:Sergieserge
Trip type:
Amazing location and service
21 Jul 2022
This Hotel is incredible. It is located close to great action in Medellin and easy to get anywhere in the city. The service and the food is amazing. Their breakfast tastes great and has great variety. This is much better than what you get with some of the chains especially for the price.
User:Rudi T
Trip type: Solo travel
Worst customer service by far
15 May 2022
Definitely one of the worst experience in an hotel.Had an issue with a stay in another hotel owned by the same group next door.So i was reluctant to stay in this one as well but they of course didn't want to cancel my stay.First i had to wait 30 minutes to get my room ready.Then you have to run the water 5 minutes to get hot water.But the worst it that when i woke up i saw ants all over the room.Went to the reception and the manager came to see the room and ask me to leave to have the room completely cleaned.When i came back i still had a lot of ants despite the room being "cleaned".When i went back to the reception they said that there is nothing else they can do.I decided to left and booked another hotelI tried ro cancel and get a refund but they didn't want to hear about.I have to stay in hotels every week end for my job so i thought being a genius 3 member with booking.com will help me but i was so wrong.Anyway, very disappointed by this hotel and group and by this poor customer service.I will of course dispute the charge though amex.
User:Chalarc
Trip type:
Excellent experience
18 Mar 2022
Exceeded my expectations. I went t Medellin for a minor medical treatment and the staff accommodated all my needs. In addition, the hotel hosted an event for a group of friends which went incredible well. All the details from menu to music were planned and completed successfully
User:Rykrot
Trip type: Family
Good hotel for the price, but manage your expectations!
18 May 2019
Hotel Laureles Plaza is in a great location. Laureles is a wonderful neighborhood with lots of restaurants and green spaces. Definitely my new favorite part of the city to stay in. The hotel has a great breakfast. You can help yourself to cereal, yogurt, coffee, tea and orange juice (something hard to find in Colombia) and they will bring you out a hot plate (you can choose from different options). The terrace is also a nice place to hang out and it has a big jacuzzi. The room also has a hair dryer which isn't common here.There are some cons to this hotel though which are worth mentioning because it did seem a little too good to be true when booking. They claim that there is a terrace bar available to guests. This is not true. It is only open for private events. We called to double check this and the guy on the phone said it's open on the weekends until 10 or 11pm and even in the elevator there is a sign saying to 'join us on the terrace after 6pm' with pictures of cocktails and the bar. The people working at the front desk said it's closed and only a cleaning lady I found upstairs told me I could bring drinks up from the restaurant. When we asked the restaurant they didn't offer cocktails just beer and they didn't even have a menu to order food. We were hungry and traveling with an infant so it was difficult to go out and look for something in the rain but they would only offer to make us meat plates and had no vegetarian options or pricing published. So it seems they make it up as they go. Also, the jacuzzi is nice but we only ever managed to enjoy it cold because they turn it off all the time so you have to request that they turn it on. It take at least an hour to get to a tolerable temperature (2-3 hours if you want it warm) so you have to request they heat it up ahead of time and then go up and check to make sure they did. Twice they didn't and so we had to start it ourselves when we got in. If there is a private event (which there was), they will tell you the terrace and jacuzzi are not available. The rooms are also smaller than the average hotel so you have to pay for a junior suite at least to get an average room size. At first glance they were clean but the blue pillows and bed liners probably hadn't been washed since the hotel opened and were covered in stains, some of which I'm sure were bodily fluids. Also a side note for foreign travelers: they are very strict on the IVA (tax) policy so you have to have certain visa types to not pay tax which it seems like most people don't qualify for according to the new laws. Most hotels are pretty relaxed with this, but they will check the small details. First time I have ever been charged tax and there was another guy fighting them at the same time for the same reason and he couldn't even speak Spanish.
Medellin, Medellin
About Hotel Laureles Plaza
User Rating & Reviews
04 Apr 2026
21 Jul 2022
15 May 2022
18 May 2019
0204 505 9777