Stayed here 4 nights in a double room I already knew when booking that the location is a taxi ride away to everything but with Über being so cheap that isn't an issue Is in a quiet and safe residential part of the city with a mini mart to the right as u exit The room was only cleaned when nudged and towels had to asked for at reception as they weren't routinely replacedOn a plus side the AC remote is the easiest I've used on my many travels Shower pressure and heat was good Blackout curtains and comfy bedBreakfast was ok. The same everyday. See picsThe most frustrating thing is how the hotel advertises it's as speaking English speaking first, then Spainish...That's a total leading advertisement which I feel should be highlighted to others when considering staying here More importantly I felt like a second class citizen due to my lack of Spanish The (2 male) table staff chatted and treated the other guests like old family friends where I had 'fight' for their attention. They even brought extras to their table whereas I didn't even get rudimentary attention, due to the language issue. I don't have any issue with this if it highlighted in how they promote itself as a hotel, as I would have stayed elsewhere. Hence why they don't advertise this On one day when I inadvertently picked up a piece of bread, the only one there, the male with the 'buzz cut', aggressively picked up the tongs and kept on snapping them in my face and talking in Spainish If this is read by the management I'm sure they'll reply in the usual corporate way in saying sorry and they're taking this seriously and hope to see me again...Unfortunately you won't see me as I'll stay elsewhere The above aren't criticisms but personal observations and I'd like to think that my RV is honest and faithful, from a world traveller (see TripAdvisor) who stays in a multitude of accommodationsI write my reviews in a way to help others make a decision. Of course when I read RV's like mine I'll consider the context and read the other places this person has stayed in to see if this reviewer is a 'professional moaner' or a traveller I can trust
Hotel- cmanager, Owner at The Morgana Poblado Suites Hotel, responded to this review
Dear Matthew,Thank you for taking the time to share your feedback.We are truly sorry to hear about the challenges you faced regarding room cleanliness and towel replacement. Our guests typically find our daily housekeeping service to be timely and efficient, and we regret that this was not your experience. Regarding interactions with our staff, we strive to provide excellent service to all guests, regardless of language or origin, and it concerns us to learn that you felt overlooked, we can assure you that was never our intention. We would also like to clarify that we do not promote ourselves as an English-speaking hotel, which would not make sense knowing that we are located in a Spanish-speaking city, however english speakers are truly welcome in our hotel.We also extend our apologies for the discomfort experienced during breakfast. We are reviewing your comments with our team to ensure our usual high standards going forward.Nevertheless, we are delighted that you appreciated our location in a quiet and safe residential part of the city, the easy to use AC remote, shower pressure and heat, blackout curtains, and the comfort of the bed during your stay. It is great to know that these aspects contributed positively to your rest and relaxation.We sincerely hope that you will reconsider as we would love to provide you with an improved experience in the future.Best regards,Adriana Ocampo, Directora de Operaciones
User:Mafu T
Trip type: Family
You get what u pay for.
12 Oct 2024
Nice clean hotel. Far from the downtown action. Old & small elevators. Extremely narrow hallways. Paper thin walls. You hear everything outside your room, specially rowdy/noisy guests hollering at the wee hours in the night. Not reccomended for light sleepers.
Hotel- cmanager, Owner at The Morgana Poblado Suites Hotel, responded to this review
Dear Guest,Thank you for sharing your experience with us.We are delighted that you found our hotel to be clean, a reflection of our commitment to providing a welcoming and spotless environment for all our guests.However, we understand that certain aspects of your stay did not fully meet your expectations. Our elevators are indeed designed to be compact and efficient, and we are sorry to hear that you found them to be on the smaller side. Furthermore, while the architectural design of our hotel leads to narrower hallways, we strive to maintain a comfortable and safe passage for all our guests. We also acknowledge your comments regarding soundproofing and we apologize for the discomfort you experienced due to noise. We're continuously working to improve our facilities and provide the best possible experience for our guests.We really do hope that we may be able to welcome you back on many more occasions. Best regards,Adriana Ocampo, Directora de Operaciones
User:762kamall
Trip type: Solo travel
Worst check in experience ever
05 Mar 2023
With a lobby of over 15 ppl waiting most of the staff is either, doing nothing, watching futball, or sweeping the lobby. The woman at the front desk seems to think that this perfectly fine. Absolutely no sense of urgency, she hasn't checked with housekeeping to see if any rooms have been cleaned or even checked in with the guests waiting to inform them of their progress. I've been in medellin for 3 weeks and stayed in 4 different hotels and this is bar far the worst check in experience.
Hotel- cmanager, Owner at The Morgana Poblado Suites Hotel, responded to this review
Dear Kamall,Thank you for taking the time to share your feedback.We sincerely apologize for any inconvenience you faced during the check-in process but appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; rest assured we will be addressing your feedback with them.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Miguel Ángel Vich, General Manager
User:mutenroshi7
Trip type: Couples
Not a 4* hotel imo
12 Feb 2023
+ big rooms but worn out+ okay breakfast+ nice view + pool and jacuzzi - wifi is bad- no gym- water is sometimes semi hot - location is good if you travel with taxi or like to walk on the highway for a while- small wall safe - barely anyone speaks English and one of the female receptionists just ignores you if you ask here something in English- the male receptionists are way friendlier and capable
Hotel- cmanager, Owner at The Morgana Poblado Suites Hotel, responded to this review
Dear Guest,Thank you for taking the time to provide us your feedback.We are pleased to hear that you appreciated the comfort of your room and it is great to know we were able to start your day off right with our delicious breakfast. However, we regret that we did not meet all your expectations and wish you had made us aware of any issues with your room at the time. Our team would have been more than happy to assist with your internet connection, had we known. Nonetheless, your feedback will be reviewed with each department to ensure that we continue to meet the expectations of our guests. With regards to our location; we do have transport options close by for easy access to the city and our team are always available with information and advice on the best way to reach your destination. Nonetheless, we are sorry to hear that you felt our service provided by our reception team fell below the standards expected of us, please accept our sincere apologies. We look forward to seeing you on your next trip to Medellin. Best regards, Miguel Ángel Vich, General Manager
User:migstravel
Trip type: Friends getaway
Lacking Customer Service/Tienen que tomar un curso de servicio al cliente
15 Jan 2023
The Morgana Poblado Suites Hotel's receptionist, Anderson, gives the property a very negative first impression, it was rude and unwelcoming, he didn't greet us. When I approached the reception desk and was asked for our passports by a young lady. They both became immigration inspectors going through the passport. Apparently they were looking for my arrival stamp. I was asked to find it, they weren't going to allow me to stay. When I found the immigration stamp they were looking for, I was asked about employment and what my position was. Anderson was shouting out the questions in front of everyone. Feeling very uncomfortable I went towards and spoke at a normal volume. Also, instead of asking for a credit card he immediately charged the credit card for the number of days I'm staying. What's customary is to give the card number and pay at the end guest's stay. After that ordeal, our room was assigned and we went to Rm. 308. From the moment we entered the room the smell of urine was unbearable, disgusting. I called reception, Anderson, and explained. After 20 minutes waiting a hotel employee shows up and had the audacity to ask us if we had consumed anything from the Mini-Bar, we had not even closed the door because of the foul odor. The positive was that the second room given had the two single beds we had originally requested, the other had one King size bed. The other hotel staff were lovely, during breakfast service they treated guests extremely well. I hope no one goes through what we went through. I will never stay or recommend this property to anyone.El recepcionista del Morgana Poblado Suites Hotel, Anderson, le da una primera impresión muy negativa a la propiedad, fue grosero y poco acogedor, no nos saludó. Cuando me acerqué al mostrador de recepción una joven nos pidió nuestros pasaportes. Ambos, Anderson y la joiven, se convirtieron en inspectores de imigracion revisando el pasaporte. Aparentemente estaban buscando mi sello de llegada. Me pidieron que lo encontrara, no me iban a dejar quedarme. Cuando encontré el sello de inmigración que buscaban, me preguntaron sobre mi empleo y cuál era mi titulo. Anderson estaba gritando las preguntas frente a todos. Sintiéndome muy incómodo me acerqué y hablé a un volumen normal. Además, en lugar de pedir una tarjeta de crédito, inmediatamente cargó la tarjeta de crédito por la cantidad de días que me quedé. Lo habitual es dar el número de tarjeta y pagar al final de la estancia del huésped. Después de esa terrible experiencia, nuestra habitación fue asignada y fuimos a la 308. Desde el momento en que entramos en la habitación el olor a orina era insoportable, repugnante. Llamé a la recepción y le expliqué. Después de 20 minutos de espera aparece un empleado del hotel que tuvo la osadía de preguntarnos si habíamos consumido algo del Mini-Bar, ni siquiera habíamos cerrado la puerta por el mal olor. Lo positivo fue que la segunda habitación tenía las dos camas individuales que habíamos solicitado originalmente, la otra tenía una cama tamaño King. El resto del personal del hotel fue encantador, durante el servicio de desayuno trataron a los huéspedes extremadamente bien. Espero que nadie pase por lo que pasamos nosotros. Nunca reservare en este hotel y no se lo recomiendo a nadie.
Hotel- cmanager, Owner at The Morgana Poblado Suites Hotel, responded to this review
Dear Guest,Thank you for taking the time to review your visit to our hotel.While we appreciate your kind comments toward our breakfast team, we are very sorry to hear that you were not entirely satisfied with your stay and that you felt our reception team fell short of our high service standards. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention and apologise for any inconvenience you faced. Rest assured that we will use your feedback to address this matter with our team.We also regret the initial issue with your room but are glad our team was able to provide an alternative room and that this was to your satisfaction.We hope that you will allow us the opportunity of welcoming you back in future.Best regards,Miguel Ángel Vich, General Manager
Medellin, Medellin
About Hotel The Morgana Poblado Suites
User Rating & Reviews
27 Mar 2025
05 Mar 2023
0204 505 9777