Medellin Marriott Hotel

Recent Reviews: 748

• User:Darsh1110

  Trip type: Business

  Terrible customer service for Gold member

  01 Apr 2026

  Terrible customer service. I needed a conference room for an important meeting. I went to the hotel desk the night before to book a conference room. They never got back to me and when I called they said, come in and it will be no problem. But when I arrived, they didn’t have the room ready, charged me an outrageous price to use the room and didn’t seem to care at all. Front desk was understaffed. You can much better places for less money in Medellin.

  Read more

• User:G5591TCgregb

  Trip type: Couples

  Mediocre Medellín Marriott

  25 Mar 2026

  Just a mediocre hotel that isn’t really worthy of the Marriott brand. The hotel hallways are dark, towels are thin and scratchy, and the lobby is uninspired. Whatever you do, avoid eating here. The hotel food is ridiculously overpriced. Crepes and Waffles is a nine minute walk away and Alambique is an excellent restaurant at about a 15 minute walk. My wife is a titanium member and she would rate this hotel at about the 25th percentile for Marriott Gabriel Letona, Marketing at Medellin Marriott Hotel, responded to this review Dear Greg,Thank you for taking the time to share your experience and provide your feedback. We are sorry to learn that your stay did not meet the expectations you and your wife had, especially considering your familiarity with the brand’s standards.We appreciate you pointing out areas that, from your perspective, represent opportunities for improvement within our facilities and the overall hotel experience. Your comments have been shared with the appropriate teams, as they allow us to conduct a thorough review of our spaces, amenities, and services in order to better align with what guests expect from a Marriott property.We value your feedback and thank you for sharing it with us. We hope to have the opportunity in the future to provide an experience that better reflects the quality and comfort associated with the brand.Kind regards,Gabriel Letona,Online Reputation Coordinator.

  Read more

• User:Zigett

  Trip type: Couples

  Nice location but poor service levels

  18 Mar 2026

  The hotel is well located in the leafy El Poblado neighbourhood. It's about a 20min walk to the metro station and 15mins to the Parque de El Poblado where a lot of tours start and finish. After some debate with the reception staff, we were given a complimentary upgrade to a 4th floor room with direct access to the pool from our terrace. We had Elite status but the receptionist insisted there were no upgrade rooms available until we showed her on the booking system...then miraculously a room became available!Our upgraded room came with an average size bath and shower, and showed some signs of wear and tear. It also lacked modern conveniences (e.g. USB sockets, soft close toilet lids). It could have been cleaner too, especially the drawers. And the bath drain plug was faulty so water continually drained from the bath. The small pool opened between 9am-10pm. We never saw anyone use it but it was fine for a quick dip. The gym on the 3rd floor was large and airy with a good selection of equipment. The 11th floor Executive Lounge served food and drinks between 5:30-7:30pm. It essentially consisted of various salads plus one hot dish. There was no beer one night as the hotel had apparently run out, but wine was readily available. However, only two drinks were allowed per person after which you were charged (spirits were also available but chargeable from the outset). On the plus side, service in the lounge was friendly and helpful. Breakfast was served in the main restaurant on the 1st floor and was an adequate buffet spread with egg station...no complaints here. Housekeeping was generally poor. We had only been allocated one robe and pair of slippers. We raised multiple requests for a second set, but nothing ever turned up. Worse still, they left us with only one small towel one day after refreshing our room and took away the hair dryer (sharing it with other rooms?). When it came to check-out, we discovered that the they had charged us for the full stay upfront even though we were categorically informed at check-in that our card would only be used for holding purposes. We later found out that it's common practice for Colombian hotels to charge upfront. Not a major issue, we were just annoyed that they did not inform us correctly as we had planned to use a different card for the final payment. The duty manager was totally indifferent when we explained this. Unsurprisngly, they also failed to post our Bonvoy points following our stay (which Marriott customer service quickly sorted out). Overall, we were left quite disappointed with our stay. The hotel and especially the levels of service were below expectations. Gabriel Letona, Marketing at Medellin Marriott Hotel, responded to this review Dear Zigett,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your feedback and regret to learn that your overall experience did not meet your expectations.We take very seriously your comments regarding certain aspects of service, as well as elements related to the room experience, housekeeping, and the attention received at key moments during your stay. This type of feedback is extremely valuable, as it allows us to review our internal processes and reinforce our standards to provide a more consistent and satisfying guest experience.We also appreciate you highlighting positive elements such as our location and some of the hotel facilities, which encourage us to continue striving for balance across every aspect of the guest journey.We are sincerely sorry that your stay resulted in disappointment and hope that, in the future, you may consider giving us another opportunity to demonstrate our commitment to improvement and guest satisfaction.Best regards,Gabriel Letona,Online Reputation Coordinator.

  Read more

• User:ECURBLEBO1

  Trip type: Couples

  Not goid

  30 Jan 2026

  Room was ok They took our bath towels during room service and didn’t replace them The service in the restaurant was terrible and the food was just ok Hard to believe this is a Marriot Gabriel Letona, Marketing at Medellin Marriott Hotel, responded to this review Dear Ecurblebo1,Thank you for taking the time to share your feedback. We regret that your experience did not fully meet your expectations, particularly regarding the housekeeping follow‑up and the service in our restaurant. We understand the importance of consistent attention to detail, and we are sorry that this was not reflected during your stay.We have taken note of your comments and shared them with the appropriate teams to review the situation and strengthen our procedures. Your observations are truly valuable, as they help us identify opportunities for improvement.We hope to have the chance to welcome you back and provide an experience more in line with our standards.Gabriel Letona,Online Reputation Coordinator.

  Read more

• User:tdr36

  Trip type: Family

  A Really Disappointing Stay

  18 Jan 2026

  We stayed here in late December as part of a longer LATAM trip, and unfortunately this was the weakest property we experienced.First, credit where it’s due: several staff members truly stood out and were the highlight of our stay, particularly the front desk associate we interacted with often, Juan Diego, Aquiles, and the housekeeper on the 11th floor. Their professionalism and kindness were excellent.That said, the hotel overall fell short of expectations.Executive Lounge:The lounge was consistently overcrowded, noisy, and messy, largely due to many families with children. Breakfast was not offered in the lounge, and there were even times when children were left unaccompanied as if this was a kids club. This was by far the least comfortable and unhygienic lounge we've experienced during any of our travels.Cleanliness:Multiple small but noticeable issues: dirty elevator floors, a used ear swab in the coffee bean holder by the elevators that went uncleaned for hours, and generally poor upkeep in common areas. These details added up.Food & Beverage:Very limited vegetarian options in the lounge, slow and inconsistent breakfast service, cold food, long waits for coffee, and inaccurate food labeling that led to dietary issues. Overall, well below Marriott standards.Service:We asked multiple times for New Year’s Eve restaurant recommendations and never received follow-up, leaving us without reservations or options on our final night.Room Experience:We were placed in a noisy connecting room despite flagging this at check-in, resulting in almost no sleep the first night. A room move was handled poorly the next day, and assistance with the actual moving of belongings and luggage was not offered. In both rooms, the shower water repeatedly shut off mid-use (not a reduced current, literally shut off).Bottom line:Despite a few excellent staff members, operational and service issues overshadowed the stay. I wouldn’t recommend this hotel in its current state, especially for Bonvoy elite members. I do hope improvements are made, as this should be one of Marriott’s top properties in Medellín. Gabriel Letona, Marketing at Medellin Marriott Hotel, responded to this review Dear Mr. tdr36,Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet your expectations and that several aspects of our service and facilities fell short of the standard we aim to provide. We sincerely value your observations, as they help us identify areas where our operational processes and guest attention must be strengthened.We also appreciate your recognition of the team members you mentioned, whose professionalism and kindness we highly value. Your feedback has been shared with the relevant department leaders so they can review the situation in detail and ensure that the appropriate actions are taken to improve the consistency of the experience we deliver.We hope to have the opportunity to welcome you again in the future and offer a stay that reflects our commitment to quality. Should you wish to share additional details or discuss your experience privately, we would be pleased to assist you.Sincerely,Gabriel Letona, Online Reputation Coordinator.

  Read more