The Hotel was very dark and super hard to see in the hallway. Background music was too loud and the staff did their best to help. My biggest complaint was the coffee was the worse coffee I have ever had in Colombia. I personally would not stay here again. It was worth a try the place over all very beautiful.
The Click Clack Hotel, Propietario at The Click Clack Hotel Medellin, responded to this review
Hello Frank, thank you for taking the time to share your feedback. We are sorry to hear that several aspects of your visit did not meet your expectations. Our concept is designed with a particular atmosphere and aesthetic in mind, including dim lighting and curated music; however, we understand this may not be comfortable for every guest. We also regret that the food, coffee, and service experience were not satisfactory during your visit. Your comments have been shared with the corresponding teams as we continuously work on improving the guest experience. We appreciate your feedback and are sorry we were not able to provide the experience you expected.Paula PinillaHead of Guest ServiceThe Click Clack Hotel
User:172allanr
Trip type: Couples
Noise, Noise, & Noise
20 May 2026
The Click Clack is an interesting place. We stayed here based on online reviews. That was a mistake. Simply put, the Click Clack was not for us.Where to begin....First of all, the front or entrance of the hotel is obscured by plants and motor cycles. Not welcoming in the least. Once you navigate through the plants and motorcycles, you are confronted with a flight of stairs down to the counter, or the hotel front desk, which is very close to tables in the dining area. Odd setup if you ask us.The area where you check in is, well, not the best. We felt as though we were in the way since 2 elevators are very near as is the bellman's closet. Check-ins are completed on an iPad. Not the best process as we were able to see other guests' data in the system. Not good.The lady that checked us in was the best part of the check-in process. She was polite, kind, and efficient.The room - It was nice. Very unique in its design idea. The water pressure in the shower was inconsistent as was the hot water. The outside patio was unusable due to mosquitos.Food- We only had breakfast here and it was consistently good. Service was good but slow at times.The bad - The hotel is just too noisy for us. Constantly loud music EVERYWHERE. Our room floor vibrated from the thumping of the music. We were on the third floor. Public areas where nicely kept. Mold or mildew on the awing was unfortunate to see.The good- The staff. Everyone we had contact with was very nice and greeted us with a smile. The hotel is located in an area with lots of things to do. Bars, Shopping, Restaurants, etc.In summary- If you are seeking a relaxing place to stay that is mellow and quite this is not the place. If you want a lively, loud, hotel, with several bars and the party life, this is your place.
The Click Clack Hotel, Propietario at The Click Clack Hotel Medellin, responded to this review
Hi, thank you for sharing such a detailed review of your experience. We value the time you took to highlight both the positive aspects of your visit and the areas where we did not meet your expectations. We are very happy to know our team made a positive impression throughout your stay and that you enjoyed our location, breakfast, and the unique design of the hotel. Your kind comments about our staff are especially appreciated. At the same time, we regret that the atmosphere and noise levels affected your overall experience. Our concept is intentionally vibrant and social, designed for guests looking to enjoy the energy of the neighborhood and the lively spirit of the hotel, though we completely understand this may not suit every type of traveler. We also appreciate your observations regarding the arrival experience, maintenance details, and operational processes, as feedback like yours helps us continue improving. Thank you once again for your honest feedback, and we hope to have the opportunity to welcome you again in the future.Paula PinillaHead of Guest Service The Click Clack Hotel
User:ozallan
Trip type: Solo travel
Disappointing & too Gimmicky
14 May 2026
Interesting & unusual arty design with lots of greenery around. I would normally like this type of design but overall it’s too gimmicky & I found the hotel very frustrating to navigate. There is no explanation of where things are, & no information on what the different restaurants offer. On checking in no one showed me around my room & explained how everything worked. Even finding all the light switches were a treasure hunt. And I had continued issues with the TV. There are three different sized rooms. Mine was the second largest which was an adequate size. It had a balcony with views. But there is next to no storage space & no where to put suitcases except on the floor. Decor is all very dark particularly all the hallways. I supposed it’s to add atmosphere but to me it was just creepy. My room had a seperate walk in shower room & a seperate toilet room. The bed was comfortable. The wifi is fast & reliable. There is a good breakfast included in the room rate which included both hot & cold choices. The hotel has a small outdoor swimming pool and 5 restaurants. There are also quite a lot of restaurants outside the hotel so there are plenty of choices. Overall I found the hotel annoying & overly gimmicky with staff a bit condescending & not particularly helpful (which may have been a language issue). Overall I found my stay here frustrating & disappointing.
The Click Clack Hotel, Propietario at The Click Clack Hotel Medellin, responded to this review
Hello, thank you for taking the time to share your detailed feedback. We are pleased to know you enjoyed aspects such as the comfort of the room, the breakfast, our dining options, and the surrounding greenery. At the same time, we are sorry to hear that parts of your experience felt frustrating. We understand how clearer guidance about the hotel, the room features, and our services could have made your stay more enjoyable. Your comments have been shared with our team, as they help us identify opportunities to improve. We also hope that the special detail prepared during your visit helped enhance your experience. For us, continuously listening to our guests and finding ways to improve every stay is essential. Thank you again for your feedback, and we hope to welcome you back in the future.Paula PinillaHead of Guest ServiceThe Click Clack Hotel
User:Quest15522202111
Trip type: Couples
Best hotel and service ever
09 May 2026
Everything about this hotel is incredible. I have never been more impressed by how genuinely nice and professional the staff are anywhere I have stayed. From Edward at breakfast to Juan who assisted with our luggage, as well as Tatiana and Anna at dinner. Absolutely impeccable service all round.
Gestor de Experiencia, Guest Services / Front Office at The Click Clack Hotel Medellin, responded to this review
Hi there! Thank you so much for your amazing review! We're thrilled to read that you found everything about your stay incredible. It’s very encouraging to find great comments about our team and service, every day we try to keep our quality up!Please allow us to have you back anytime soon!Have a wonderful day!Juan David OrtizGuest Service AnalystThe Click Clack Hotel
User:David F
Trip type: Solo travel
Great hotel great breakfast great people
25 Apr 2026
Click clack hotel is great. It is very trendy and cool and everyone who works here is so nice and friendly, especially Ana at breakfast! I would totally recommend.
Gestor de Experiencia, Guest Services / Front Office at The Click Clack Hotel Medellin, responded to this review
Hello David, Thanks a lot for your amazing review! We're thrilled to read that you found our hotel trendy and enjoyed the friendly atmosphere. Ana will be especially happy to know she made a positive impression during breakfast. It’s very encouraging to find great comments about our team and service, every day we try to keep our quality up!Please allow us to have you back anytime soon!Have a wonderful day!Juan David OrtizGuest Service AnalystThe Click Clack Hotel
Medellin, Medellin
About The Click Clack Hotel Medellin
User Rating & Reviews
23 May 2026
20 May 2026
14 May 2026
09 May 2026
0204 505 9777