Hotel Movich Pereira

Recent Reviews: 869

• User:Manuela M

  Trip type: Family

  I cannot recommend this hotel based on my recent experience

  28 May 2026

  I stayed at Movich Hotel Pereira for three nights and, unfortunately, my experience was very disappointing compared to what I remembered from previous visits.During my entire stay, the air conditioning in my room did not work properly. The heat was unbearable and made it extremely difficult to rest comfortably. For a hotel of this category, this is simply unacceptable.Additionally, before making my reservation, I called the hotel to confirm that pets were allowed and specifically asked about emotional support dogs. However, upon arrival, I felt that some staff members were dismissive and unwelcoming toward my dogs. I was even told that I could not walk them in common areas because the hotel is not truly pet-friendly.If a hotel chooses to accept pets, they should be welcomed with respect and kindness. Otherwise, it would be better to clearly communicate that the property does not offer a genuinely pet-friendly experience.What makes this even more disappointing is that I stayed at this hotel about five years ago and had a completely different impression. Sadly, I feel that both the facilities and the overall level of service have deteriorated significantly. The Movich I experienced this time is not the Movich I remembered.Unfortunately, I cannot recommend this hotel based on my recent experience. Gestor de Experiencia, Guest Services / Front Office at Movich Hotel Pereira, responded to this review Hola Manuela, agradecemos que hayas compartido tu experiencia con nosotros. Lamentamos sinceramente que tu estadía no haya sido la que esperabas y que no hayas encontrado la experiencia que recordabas de anteriores visitas. Valoramos mucho tus comentarios, ya que nos ayudan a identificar oportunidades de mejora tanto en nuestras instalaciones como en el servicio que brindamos. Esperamos que nos des una nueva oportunidad en el futuro para recuperar tu confianza y ofrecerte la experiencia que mereces.

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• User:Mr_Universal

  Trip type: Business

  Poor Service & No Respect for Loyalty

  20 Feb 2026

  Español y Ingles. The English version is below.Como cliente recurrente que ha elegido este hotel en varias ocasiones, me siento muy decepcionado. Llegué y mi habitación no estaba lista —me hicieron esperar más de 2 horas— aunque había otra habitación disponible y solo pedían 20 USD más por el cambio. No me habría importado pagar esa diferencia, pero después del trato recibido decidí que no pondría ni un peso más en este hotel. La gerente, Beatriz (puede que no esté escribiendo bien el nombre), demuestra no entender el valor de la lealtad; debería aprender a apreciar a clientes que no solo vienen ellos mismos sino que traen a muchas otras personas al hotel. Tras este trato, no volveremos ni gastaremos un solo peso más aquí: después de años de hacer negocios con ustedes nos trataron como a desconocidos y todo ese tiempo no significó nada. Falta de profesionalismo y de aprecio por clientes habituales. No lo recomiendo hasta que cambie la gestión y el trato al cliente.As a repeat guest who has stayed at this hotel several times, I am very disappointed. I arrived and my room was not ready — I was made to wait over 2 hours — even though another room was available and they only asked for an extra $20 to switch. I wouldn’t have minded paying that difference, but after the way I was treated I decided I will not spend another peso here. The manager, Beatriz (I may be misspelling her name), clearly does not understand the value of loyalty; she should learn to appreciate guests who not only come themselves but bring many others to the hotel. After this treatment, we will not return or spend another cent here: years of business meant nothing when we were treated like strangers. Unprofessional and unappreciative of regular customers. I do not recommend this hotel until management and customer service improve. Movich Hotels, Director General at Movich Hotel Pereira, responded to this review Dear Mr_Universal,Thank you for your continued loyalty over the years and for taking the time to share your experience. It truly concerns us to read your comments, especially as a returning guest who has trusted us on multiple occasions.We sincerely regret the delay with your room and the way the situation was handled. This does not reflect the level of recognition and appreciation we aim to show our loyal guests. Your feedback regarding management and service has been reviewed internally, as consistency and professionalism are fundamental to our standards.We understand your disappointment, and we genuinely hope you will consider giving us another opportunity in the future. It would be our commitment to provide you with the attentive and seamless experience that should define every stay with us.Sincerely,InterContinental Movich Medellín

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• User:JawadBichri

  Trip type: Friends getaway

  Very disappointing experience at Tipsy Bird Bar (Movich Hotel Pereira).

  17 Jan 2026

  The bartender, Jhon Jairo, displayed behavior that should not be acceptable in the service industry. From the start, there was a complete lack of professionalism and basic hospitality. When I mentioned a Bellini, he responded in a rude, dismissive tone that made it clear he had no interest in assisting us.As I looked at the menu, he walked away without saying “excuse me” or offering help. When he returned, he bluntly stated that none of the drinks on the menu were available, again without explanation or apology. He then tried to steer us toward the “Coctelería de Autor,” with cocktails priced at 97,000 COP, which felt like an aggressive upsell rather than genuine service.To make matters worse, even the most basic service details were ignored, no cocktail napkins were placed when he greeted us, something that is standard at any bar, especially in a hotel of this level.Overall, the attitude, lack of courtesy, and disregard for service fundamentals made the experience unpleasant. This is not the level of professionalism one expects at a Movich hotel, and the bartender’s conduct reflects poorly on the establishment. Gestor de Experiencia, Guest Services / Front Office at Movich Hotel Pereira, responded to this review Dear Mr. Jawad B, Thank you for taking the time to share your experience with us. We sincerely regret that your visit to Tipsy Bird Bar did not reflect the level of service, warmth, and professionalism that define the Movich Hotels experience. We are especially concerned to learn about the perception of inattentive and discourteous service. Hospitality is at the heart of what we do, and every interaction with our guests should be marked by respect, attentiveness, and genuine willingness to assist. Clearly, this was not the impression you received, and for that, we offer our most sincere apologies. Your comments regarding communication, availability of menu items, service etiquette, and overall attitude have been shared with our management and bar leadership team. They are being carefully reviewed and addressed to ensure our service standards are consistently upheld.Our cocktail menu includes a range of options at different price points, and we regret if this was not clearly or appropriately communicated during your visit. Feedback such as yours is invaluable, as it allows us to identify areas for improvement and reinforce the training and service culture we expect from our team. We truly hope you will allow us the opportunity to welcome you again and provide the refined, warm, and attentive experience that Tipsy Bird Bar and Movich Hotel Pereira are known for.

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• User:Piamsterda

  Trip type: Couples

  Great stay in a great location

  26 Dec 2025

  We enjoyed our 4 night stay here very much.Interesting building with beautiful views. Big room, great shower and comfortable bed.The breakfast buffet was excellent, huge variety of offerings and a wonderful selection of fresh fruit.Swimming pool was good, although on one occasion the pool deck was being chemically cleaned whilst we were swimming. You could smell the cleaning chemicals in the pool.Staff were amazing and helped us with various issues and questions. Big shout out to Brahiam for all his help!One small negative (but realy tiny), the decor could use a bit more personality. Gestor de Experiencia, Guest Services / Front Office at Movich Hotel Pereira, responded to this review Dear Piamsterdam, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your four-night stay and appreciated the beautiful views, spacious room, and excellent breakfast buffet. It is also wonderful to know that our staff, particularly Brahiam, made a positive impact during your visit. Your feedback regarding the decor is valuable, and we will certainly consider it as we strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

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• User:Carlos M

  Trip type: Solo travel

  Nice hotel to enjoy your visit to Pereira

  25 Dec 2025

  It is everything I should expect from a hotel to feel great and be well taken care of, given that this is the city I was born and raised! Makes me proud. Rooms are confy, the service is outstanding, breakfast is delicious and well served. The amability of the personnel is top notch. Warm people. Location of the hotel is strategic. It has a good gym, nice spa. And prices/befefits ratio is fine. Gestor de Experiencia, Guest Services / Front Office at Movich Hotel Pereira, responded to this review Dear Carlos M, thank you very much for your wonderful review. We are delighted to hear that your stay met your expectations and that you felt well taken care of, especially as a proud native of Pereira. It is gratifying to know that you found our rooms comfortable, enjoyed our outstanding service, and appreciated the delicious breakfast. We take great pride in our team's warmth and hospitality, and we are pleased that you recognized their efforts. Furthermore, we are glad that our strategic location and amenities, such as the gym and spa, contributed to your positive experience. We look forward to welcoming you back on your next visit.

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