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Ghl Relax Hotel Sunrise

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Ghl Relax Hotel Sunrise

locationSan Andres Island, San Andres, Colombia

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About Ghl Relax Hotel SunriseAbout Ghl Relax Hotel Sunrise

location

This one-of-a-kind resort for holiday and business travel is located on the island of San Andrés, one of the most fascinating and exotic places of the Colombian Caribbean.

facility

The hotel has 170 rooms, including 7 suites, 28 single rooms and 133 double rooms, which are located on 8 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning. A balcony is among the standard features of some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Those who wish to stay active while on holiday can enjoy beach volleyball and volleyball. For a fee, cycling/mountain biking is also available. Sport and leisure options include a gym or, for a fee, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath and a solarium. Subject to charge: massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

The dining area includes a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Catering options include bed and breakfast, half board and full board. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). The hotel also offers special catering options.

Amenities at Ghl Relax Hotel Sunrise Amenities at Ghl Relax Hotel Sunrise

  • Facilities

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      Air conditioning

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      Lobby

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      24-hour reception

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      Shops

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      Conference Room

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      Internet access

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      Room Service

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      Laundry Service

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      Bicycle Hire

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      Playground

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      Pets

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      Elevator/ Lift

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      Ironing services

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      Laundry

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      Parking

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      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Spa

  • Building Information

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      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Picnic area

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      Sun Deck

  • Distances

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      Beach

  • Family and Kids

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      Childcare service

  • General Services

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      Doctor on call

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for guests

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      Gym/ Fitness centre

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      First-aid services

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Continental Breakfast

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      Bar

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      Restaurant

  • Object Information

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      Fax

  • Room Facilities

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      Shower

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      Bathtub

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      Hairdryer

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      Minibar

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      Fridge

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      TV

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      Room service

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      Toiletries

  • Security

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      Fire extinguishers

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      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

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      Gym

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      Tanning Studio/Solarium

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      Events

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

480

Very Good

721

Average

393

Poor

169

Terrible

225

Recent Reviews: 1988

  • User:Gerard L

    Trip type: Family

    Poorly maintained

    rating29 Dec 2025

    The staff was nice but the hotel is simply falling apart. Part of celling is collapsed in many places. there is cracks, sone 3/4 inch wide in the structure of the stairs. I was afraid for my safety. Like many buildings in San Andrés it is just poorly maintained when not abandoned. LORENA MORALES REYES, Other at Ghl Relax Hotel Sunrise, responded to this review Receive a cordial greeting on behalf of the entire human team that makes up the GHL Relax Hotel Sunrise. We want to offer you our most sincere apologies for the inconveniences presented during your stay at the hotel. Our Organizational Culture is aimed at achieving the satisfaction of all our guests and our permanent task is to create a memorable experience which was not fulfilled with you on this occasion.We assure you that we will take the pertinent measures for each point indicated, so that this situation does not repeat itself in the next opportunity.We thank you for letting us know your dissatisfaction as it is an important basis in the search for our continuous improvement. Yours sincerely, Gustavo Parada Peña, General Manager

  • User:Maurizio P

    Trip type: Couples

    GHL Sunrise: The Petri Dish Resort Nobody Asked For

    rating02 Sept 2025

    Oh, where do I even begin with the delightful GHL Sunrise? If you’ve ever dreamed of vacationing inside a giant damp sponge, congratulations—you’ve found your paradise. Every surface is soaked: rooms, floors, corridors… honestly, I half expected to see moss growing on the walls. Pack some antibiotics, because you’ll probably need them after marinating here.And the staff? Absolutely legendary at doing nothing. I’ve seen faster responses from a brick wall. But wait, it gets better—on checkout, they’ll hand you a cute little “receipt” for some made-up insurance. Insurance that magically applies after you leave and without you ever agreeing to it. What a scam—seriously, the creativity in ripping people off deserves an award.Sanitary authorities should’ve shut this germ factory down ages ago. Calling it a hotel is an insult to hotels everywhere. It’s basically a petri dish with a front desk. LORENA MORALES REYES, Other at Ghl Relax Hotel Sunrise, responded to this review Respected Mr. MauriziopP2997ED;Please accept our cordial greetings on behalf of the entire team at GHL Relax Hotel Sunrise.We sincerely apologize for the poor service you experienced during your stay with us. We understand that this did not meet your expectations and we regret any inconvenience or discomfort this may have caused.We want to assure you that we are taking immediate steps to ensure our service standards are met.We thank you for completing our survey and look forward to the opportunity to serve you better in the future.Sincerely, Gustavo Parada Peña, General Manager

  • User:259mateor

    Trip type: Couples

    Still waiting for my room

    rating27 Nov 2024

    The check in took an eternity and no other options, nor something to eat/drink while we waited.I am still waiting for my room and losing precious time of my vacations at a waiting room.Out of all hotels we have been to, this check in experience has been the worst. We have been offer to even check in earlier whereas here we haven’t been offered any hospitality when they are delaying our time off LORENA MORALES REYES, Other at Ghl Relax Hotel Sunrise, responded to this review Dear Mr. Matt;Receive a cordial greeting from all the staff at the GHL Relax Sunrise hotel.We want to offer you our most sincere excuses for the inconveniences presented at the time of your check-in.In advance we would like to thank you for your kind patience and understanding, trusting that similar incidents will not be repeated in the future.Yours sincerely, Gustavo Parada PeñaGeneral Manager

  • User:Miriam C

    Trip type: Couples

    Unpleasant!!

    rating14 Nov 2024

    I have been in many places in Colombia. It was the first time we went to San Andres. This hotel is well located and we got a nice view! The rest, unfortunately, was not a good experience. The smell as soon as you enter is awful. The room has also a bad odour of mold! They need to do a major renovation starting with the control of the mold and humidity in the rooms. Due to bad air circulation I got sick during the three days that I was there. LORENA MORALES REYES, Other at Ghl Relax Hotel Sunrise, responded to this review Receive a cordial greeting on behalf of the entire human team that makes up the GHL Relax Hotel Sunrise. We want to offer you our most sincere apologies for the inconvenience experienced during your stay at the hotel. Our Organizational Culture is aimed at achieving the satisfaction of all our guests and our permanent work is the creation of a memorable experience which was not fulfilled with you on this occasion.We assure you that we will take the appropriate measures for each point indicated, so that this situation is not repeated in the next opportunity.We thank you for letting us know your dissatisfaction as it is an important basis in the search for our continuous improvement.Yours sincerely, Gustavo Parada Peña, General Manager

  • User:Ej B

    Trip type: Couples

    Homophobe miserable run down sad poorly managed bigot uneducated uncultured potentially violent rude backwards hotel

    rating06 Nov 2024

    This hotel hires bigoted homophobic staff and does not defend or protect their guests. My fiance and I were discriminated against by their security guards for kissing at the pool and told to leave and “think of the children” for being inappropriate. The managers of this hotel were unable to research this incident and deliver any news to us about what as a hotel they were doing to resolve what happened or compensate us.Do not book with these bigots. Not lgbt safe.Attached is a photo of the odd painting they gave us as an apology and a way to make a joke of us. LORENA MORALES REYES, Other at Ghl Relax Hotel Sunrise, responded to this review Respected Mr. 414ejb;We are sorry that your stay was not as good as you expected. We note your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion. Yours sincerely, Gustavo Parada Peña.General Manager

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