AC Hotel Santa Marta

Name: AC Hotel Santa Marta
Address: CALLE 23 NO. 1C - 79, Santa Marta, colombia
Telephone: +44-204-505-9777
Rating: 4.2

Santa Marta, Colombia

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About AC Hotel Santa Marta

location

This hotel is located in Santa Marta, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a plug adapter and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, golf, fishing and horse riding. Water sports enthusiasts can enjoy canoeing and snorkelling. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A wellness area with a spa is available at the hotel. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at AC Hotel Santa Marta

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoke detector
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Library
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  Reception
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 159

User:janafaulhaber
Trip type: Solo travel
Great choice in Santa Marta
04 Apr 2025
This was by far my favorite hotel in Colombia. The staff were not only polite and professional, but also genuinely made me feel like a valued guest. Their warmth and attentiveness truly stood out.The location is ideal—perfect for exploring the surrounding area with ease. I actually stayed here twice during my time in Colombia, which speaks to how much I enjoyed the experience. The rooms were beautifully maintained, and the bed was exceptionally comfortable—easily one of the best I’ve had while traveling.I wouldn’t hesitate to stay here again
User:FrankfurtFFM
Trip type: Solo travel
Difficult to rate. The rooms and location good.
24 Dec 2024
The location is really good. No question. Central and I felt safe all the time. Even at night.The rooms are good - at first view. But there were some issues like the room door didnt close well. The shower is not easy to operate in the first minutes...The elevator is slow and you often have to wait five minutes. The service at the reception was excellent at everytime. But that was not the case in the breakfast Restaurant. Most of them are not very attentive and the hygiene Standards looked very low. Like someone got 20 new forks and touched them all by the tines, not the handle. The food options were not good. I left the breakfast hungry every day!So I dont regret I booked the AC Hotel (though I m not happy) because the price was really cheap with BonVoy points and I needed some more nights for my Status. But for the normal 120 USD I d expect better a better room and breakfast. AC Santa Marta, Dueño at AC Hotel Santa Marta, responded to this review Dear guest,First of all, I want to thank you for taking the time to leave us your feedback about yourvisit to the AC Santa Marta. We sincerely apologize for not meeting your expectations. Serving ourguests is our top priority, and we are very sorry to receive this type of feedback. I have escalatedthe situation with our manager for his review.Thank you very much again and we hope to welcome you again in the future to change yourperception of our hotel and service.Greetings,
User:Allan G
Trip type: Solo travel
I would return!
14 Nov 2024
I was pleasantly surprised by my stay at this AC Marriott Hotel, especially considering its ranking within the Marriott family (24th out of 31, according to NerdWallet's Guide to Marriott Brands). The hotel exceeded my expectations in several areas. First and foremost, it has a great location (5 stars), accommodating staff, and clean/comfortable rooms, especially if you get one on the top 3 floors. There is also a nice 4th-floor pool/bar. On the downside: The elevators are quite slow, which can be frustrating, especially during peak times. The breakfast buffet was a bit lackluster, with room for improvement in both variety and quality. That said, I will return! AC Santa Marta, Dueño at AC Hotel Santa Marta, responded to this review Dear Guest,Thank you very much for taking the time to rate us in the Guest Satisfaction Survey. We are very gladthat overall you enjoyed your stay at our hotel, however I see we have a chance to improve on. If you have a minute to spare, your comments are very welcome since the feedback of ourguests is what helps us the most to improve every day.Thank you very much again and we look forward to hearing from you and seeing you again verysoon!Cordially,
User:Kukulcandve
Trip type: Friends getaway
Standard US 3*
28 Mar 2024
Standard US 3* lodging. Awkward elevator system, needing room key activation. Restaurant breakfast is OK, as we had hoped for more authentic Colombian fare. Rooms were quite nice with normal 3* amenities. Staff were excellent, especially at desk and lobby area. AC Santa Marta, Dueño at AC Hotel Santa Marta, responded to this review Dear Guest,Thank you very much for taking the time to rate us in the Guest Satisfaction Survey. We are very gladthat overall you enjoyed your stay at our hotel, however I see we have a chance to improve on. If you have a minute to spare, your comments are very welcome since the feedback of ourguests is what helps us the most to improve every day.Thank you very much again and we look forward to hearing from you and seeing you again verysoon!Cordially,
User:Atlanta11
Trip type: Family
Great facility, great staff - all good except housekeeping
22 Jul 2023
Stayed for 5 nights as base for tourism in the area. Check in experience was great (thanks Marha for help my wife during her sickness), facility (room, pool, restaurant) was very good. House keep was not responsive to us or hotel management. They apologized but were not too effective in getting house keeping on time!!! AC Santa Marta, Dueño at AC Hotel Santa Marta, responded to this review Dear Guest,Thank you very much for taking the time to rate us in the Guest Satisfaction Survey. I am very gladthat overall you enjoyed your stay at our hotel, however I see we have a chance to improve on. If you have a minute to spare, your comments are very welcome since the feedback of ourguests is what helps us the most to improve every day.Thank you very much again and we look forward to hearing from you and seeing you again verysoon!Cordially,