Hilton Garden Inn Santa Marta

Name: Hilton Garden Inn Santa Marta
Address: Carrera 1C No. 24-04, Santa Marta, colombia
Telephone: +44-204-505-9777
Rating: 4.4

Santa Marta, Colombia

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About Hilton Garden Inn Santa Marta

location

This hotel welcomes guests in Santa Marta.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Many units feature a sea view, which creates a particularly lovely ambience. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a microwave and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including golf, a gym and aerobics.

meals

The dining area includes a restaurant and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hilton Garden Inn Santa Marta

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

333

Very Good

106

Average

Poor

Terrible

Recent Reviews: 504

User:TravellingSoon87
Trip type: Solo travel
Award reservation cancelled after flight delays despite notifying hotel
03 Mar 2026
Due to my flight being delayed four times out of my control, I notified the hotel in advance of my late check-in. The hotel initially said my Hilton Honors award reservation could be modified without penalty. Later, the reservation was cancelled without my authorization, with the explanation that points bookings could not be changed. I only discovered this the next morning after my points were refunded.While travelling from Canada to Santa Marta with multiple flight delays, I contacted Hilton Honors and later went to the hotel in person to resolve the issue. José Sánchez at the front desk was courteous and professional, but the options offered were far worse than the original booking. I also spent more than two hours on the phone with Hilton Honors and was unable to speak with the General Manager, who declined an in-person conversation when I requested escalation.The hotel eventually refunded my points, which I appreciate, but after a long travel day I had to secure lodging elsewhere.Staff were polite, but escalation and service recovery were not available when needed. If you book with points, I recommend confirming award reservations directly before arrival.
User:flea868
Trip type: Couples
Would go again.
24 Feb 2026
Centrally located, very nice atmosphere, friendly staff, nice room, quiet, clean, nice amenities, good value. Loved the complimentary breakfast buffet.
User:loisc957
Trip type: Couples
Clean and nice hotel but lacked character
03 Dec 2025
Hotel was clean. Room was clean and as expected. Drain in shower was not good. Had to ask for more coffee packets everyday. No free coffee in lobby. Lobby/bar area lacked any social comfort. Pool bar area was nice but it seemed like every time we wanted another drink or to pay, we had to wait for bartender to show up again. Except Hawin, he did a good job. It appears bartenders had to go downstairs for food or something. Weren't allowed to lounge in the pool with a drink. Over all, it was a nice place but no social comfort at all.
User:Julián David A
Trip type: Family
Fantastico
31 Oct 2025
The hotel is stunning elegant, clean, and very well-maintained. The rooms were beautiful and extremely comfortable, making our stay relaxing and enjoyable.The staff was always respectful and friendly, especially in the restaurant area. The service was warm, attentive, and made us feel truly welcomed every day.We had a wonderful experience and would definitely stay here again. Highly recommended! ✨🏨💯
User:ELLIE P
Trip type: Family
Very relaxing with awesome staffs!
28 Sept 2025
I stayed at the hotel while travelling in Santa Marta with my family. As a tourist, I didn’t have any idea of places to stay. However, I never regretted choosing this hotel because every staff was welcoming and the suite was pretty tidy! Plus, it’s located in right in front of the beach, which is awesome to appreciate the view.