Hotel Heliconia

Name: Hotel Heliconia
Address: Cerro plano, Monteverde, costa-rica
Telephone: +44-204-505-9777
Rating: 3.5

Monteverde, Costa Rica

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About Hotel Heliconia

location

The hotel is located in Monteverde in the region of Puntarenas, one of the few places in the world, where the famous "Bosques Nubosos", forests cloaked in cloud, still remain. It is home to a host of rare species of bird such as quetzals and campanas, as well a many other rare types of animals.

facility

Guests have a choice of 51 rooms, including 26 junior suites and 19 double rooms, located in a 2-storey main building and 5 auxiliary buildings. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Some rooms include a balcony. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub. As a special feature, guests are provided with cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The complex has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the complex, including horse riding, a spa, a sauna, massage treatments and hiking.

meals

Dining facilities include a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. Catering options include bed and breakfast and half board. A generous breakfast buffet and dinner are served every day. Staff are also happy to provide children's meals.

Amenities at Hotel Heliconia

Facilities
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  Currency Exchange
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Ironing services
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  Laundry
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Reception
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  Sun Deck
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
Room Facilities
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  Room service
Transfers
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  Airport Transfers

Location

Around this property:

Airport

145000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

187

Very Good

146

Average

181

Poor

Terrible

Recent Reviews: 667

User:ethiraju
Trip type: Couples
Best bang for your buck
20 Apr 2026
Location, cleanliness, food and the staff was excellent Neurobrand, Marketing at Hotel Heliconia, responded to this review It is awesome to hear that the location, food, cleanliness, and our team all hit the spot for you perfectly. No complications, just a great stay.Come back anytime you need another solid getaway!
User:Steve M
Trip type: Couples
Wonderful hotel
02 Feb 2026
Great hotel, staff is very accommodating and service is excellent. Esteven was possibly the best waiter we encountered while 10 days in Costa Rica. Neurobrand, Marketing at Hotel Heliconia, responded to this review Thank you so much for your wonderful review! We are honored to have been a part of your 10-day journey through Costa Rica.It makes us incredibly proud to hear that Esteven provided the best service of your entire trip. He is a valued member of our team, and we will be sure to share your kind words with him. Knowing that our staff made you feel accommodated and well-served is the best feedback we could receive. We look forward to welcoming you back to our hotel in the future!
User:Erick C
Trip type: Business
Heliconia Hotel and Restaurant
28 Jan 2026
The rooms are amazing. Food was great and Steven and Kemmay were awesome… I really recommend people to stay and eat there.The view from the rooms is out of this world, specially to watch the sunset Neurobrand, Marketing at Hotel Heliconia, responded to this review Thank you so much for your wonderful recommendation! We are thrilled to hear that you found our rooms amazing and enjoyed the food at our restaurant.It is fantastic to know that Steven and Kennay made such a positive impression on your stay; we will be sure to share your kind words with them. We agree that our sunset views are truly out of this world, and we are so glad you were able to experience them. We look forward to welcoming you back for another memorable visit soon!
User:Vacation24804900995
Trip type: Friends getaway
Excellent service. Good food and very kind staff
24 Jan 2026
Beautiful surroundings. Nice peaceful music as a background.Excellent serviceGood foodVery clean Nicely decoratedSpectacular view! Neurobrand, Marketing at Hotel Heliconia, responded to this review Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with us. It is great to know that you enjoyed our spectacular views and the beautiful surroundings, as well as the peaceful music we select to enhance the atmosphere.We take great pride in our staff's kindness and the quality of our food, so your compliments mean a lot to the entire team. We are also glad that the cleanliness and decoration of our spaces met your expectations. We truly appreciate your support and look forward to welcoming you back for another exceptional stay very soon!
User:jocelynd62
Trip type: Family
Good for bird watching
21 Jan 2026
The hotel is on the side of a hill and has amazing views of the valley and a trail through the wooded area. There were many birds near to our rooms. The rooms were large but could do with a bit more attention to detail. In the bathroom there was no place to put your toiletries,we brought in the table from out side as a result. there is no grab rail, the hand towel rail is so close to the sink that the towel did not fit. There is no chair in the room. It was very cold And there was no heating. As it is in the cloud forest nothing dries in the room. The room was large and was very clean. The breakfast was ok but the same every day. I had one dinner and just had the buratta which was very tasty. The others in the party did not always enjoy their meal.the vegetarian option was not enjoyed. All the staff were very friendly and always helpful and informative. Neurobrand, Marketing at Hotel Heliconia, responded to this review Thank you for such a detailed and constructive review. We are delighted that you enjoyed the bird watching, our forest trails, and the breathtaking views of the valley. It is also wonderful to know that our staff made a positive impression with their helpful and informative service.We sincerely appreciate your feedback regarding the room details. We understand how important it is to have proper space for toiletries and comfortable seating, and we are already looking into adding shelving and chairs to improve functionality. Regarding the cold and humidity, being in the heart of the cloud forest presents a unique climate, and we are evaluating better heating options and dehumidifying solutions to ensure our guests stay warm and dry.Your comments on the restaurant variety and vegetarian options have also been shared with our culinary team to ensure a more diverse and satisfying menu for all our guests. We hope to welcome you back in the future to a more comfortable and refined experience in the clouds.