Los Suenos Marriott Ocean & Golf Resort

Recent Reviews: 3027

• User:Ashlyn P

  Trip type: Couples

  Costa Rica hotel & travel advisor

  10 Apr 2026

  We love Costa Rica our last trip was amazing!We stayed in an ocean view room but spent most of our holiday out and about.The hotel is very nice and clean, resort and the staff are very friendly. Everything went bottoms our expectations. The food and drinks were delicious as well!We worked with Piko Travel to provide the necessary transportation for us to and from San Jose and to all of our excursions, all we had to do was relax ☺️They arranged all of our tours and kept in touch with us all week to make sure everything was going as it should. (you can find them on trip advisor)- if you’re visiting CR they are a MUST!

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• User:Lindzmichelle

  Trip type: Couples

  Underwhelmed

  31 Mar 2026

  Underwhelming for the price point. Check-in was listed as 3 PM but wasn’t permitted until 4 PM. The staff knew we were waiting to check-in and made no effort to let us know it was ready while we lingered around so we could change— we needed to wait until precisely 4 PM and wait in line again while another family who just arrived was ushered to be helped in front of us. The staff made no effort to explain where anything was or what was available to do in Spanish or in English and instead solely referred to the app which intermittently worked even with phone service. The room didn’t have the hammock that it said it had— the plaque for it was there but it was missing. At dinner we ordered guacamole which took ages to be made and delivered. The pools were nice. I wouldn’t choose to stay here again. Andrey Wong, Guest Services / Front Office at Los Suenos Marriott Ocean & Golf Resort, responded to this review Dear Lindzmichelle,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your visit and are grateful you allowed us the opportunity to host you.Please accept our sincere apologies for any inconvenience you experienced during your stay. We regret any confusion regarding our check-in time. While our official check-in time is 4:00 PM, we understand how frustrating it must have been to expect access earlier and not be able to receive your room in advance. Unfortunately, due to high occupancy during your arrival date, we were unable to accommodate an earlier check-in, and we apologize for the inconvenience this caused.We are also sorry to hear about the service and communication challenges you encountered, as well as the concerns regarding your room amenities and dining experience. This is certainly not the level of service we strive to provide.Please know that your comments have been shared with our leadership team so they may review and follow up on these matters accordingly. Guest feedback is extremely important to us, as it allows us to identify areas where we can improve and enhance future guest experiences.Thank you again for your stay and for sharing your perspective. We truly regret that we did not meet your expectations and appreciate your valuable feedback.Warm regards,

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• User:Excursion12970858021

  Trip type: Family

  Nice place

  18 Mar 2026

  We stayed here one night to break up the drive to our destination to the week. It was great for that, not sure we would want to stay more than a few days here. The pools were really nice and the little cafe off the lobby had delicious breakfast. Very friendly staff.

• User:Eestewar

  Trip type: Couples

  Not good

  13 Mar 2026

  Not good. Beach area… yuck. All dirt and rocks. But if you read reviews you know. No activires around the resort. They didn’t do any cleaning of my room for a night. I’mHere now and phone doesn’t work. Dirty pillow cases after they cleaned the room and had to ask for clean ones. Since my husband is a titanium member they didn’t even upgrade us. Breakfast is probably the best thing at this resort and that’s it. We travel all over the world and pretty great resorts and this by far is the biggest let down. We are on day 2 and all of this. I would say stay elsewhere! Also drink and food service by the pool… you have to hunt them down! Won’t be back here again even though we love Costa Rica. We stayed at the springs resort four yrs ago and totally diff experience. Go there!! Andrey Wong, Guest Services / Front Office at Los Suenos Marriott Ocean & Golf Resort, responded to this review Dear EestewarThank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the experience you have had during your stay. We are truly sorry to hear that several aspects of your visit did not meet your expectations.Your comments are very important to us, and we take them seriously as they help us identify areas where we must improve. Our management team will be following up on your comments to ensure the appropriate actions are taken to prevent situations like this from happening again. Providing a comfortable and memorable stay is our priority, and we sincerely regret that this was not the experience you had during your visit.Thank you again for bringing this to our attention. We truly appreciate your feedback and hope we may have the opportunity to restore your confidence in the future.

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• User:Jennifer G

  Trip type: Family

  Great on the surface but look elsewhere

  25 Feb 2026

  We travel a lot and stay at many types of places, generally happily. I rarely write reviews but I am surprised that our impression of this resort did not match the reviews here so I thought I’d chime in. This resort looks great on its surface. The lobby and pool area are beautiful. That said, the total lack of beach use and a pervasive sewage smell made the resort super unappealing. While this property is sold as a beachfront resort and is technically on the water, not one person sat on or used the beach/swam in the ocean while we were there? Why? For starters, the resort is set far back from the beach. To get there you walk through the pool area and past a few t-shirt vendors. Then you get to a large rocky area that you need to walk through. Closer to the water there aren’t rocks but the sand is a very dark color and is very fine so it is basically like walking in mud. Additionally, THE ONLY amenity the resort has on the beach is a small row of warm out beach chairs, at least fifty yards from the water. No umbrellas. No employees. No bathrooms. No water sports equipment. No food or beverage service. Nothing. It’s totally deserted. Do not expect to sit on the beach or swim in the ocean here. You can take a walk down the waters edge at best. Equally as troubling, the resort is clearly having a sewage issue. The lower level of the property houses a restaurant, hotel rooms, and shared bathrooms. In many locations there is a strong sewage smell, similar to that of a well-used portapotty. This smell is also so strong in the pool bathrooms, they are unusable. Most problematic, this smell was very strong in part of our room. We decided not to switch rooms because we only stopped over and were there for two short nights. But, when I checked out I let the front desk know about the stench and the employee said, “I am sorry to hear that. Would you like a print out of your bill?” Totally unacceptable. So, while the building and pool area are beautiful and the food and drinks are fabulous, I would never stay here again. As an aside, we came to Los Suenos from the Westin Reserva Conchal which was phenomenal in every way. Stay there! Beatriz Arleo, Other at Los Suenos Marriott Ocean & Golf Resort, responded to this review Dear Getaway34373891630,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent any avoidable issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Beatriz Elena ArleoGeneral Manager AssistantLos Sueños Marriott Ocean and Golf Resortbeatrizelena.arleo@marriott.com

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