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Hilton Garden Inn San Jose La Sabana

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Hilton Garden Inn San Jose La Sabana

locationSan Jose, San Jose / Central Valley

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About Hilton Garden Inn San Jose La SabanaAbout Hilton Garden Inn San Jose La Sabana

Location

This hotel is located in San José.

Facility

The hotel has a lift and features 118 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. With tennis available, active guests can exercise to their heart's content. With water skiing, windsurfing, jet skiing, sailing and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym and aerobics. A spa, a sauna and steam bath are available in the wellness area.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

All major credit cards, including American Express, VISA, Diners Club and MasterCard, are accepted for payment.

Amenities at Hilton Garden Inn San Jose La Sabana Amenities at Hilton Garden Inn San Jose La Sabana

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Diving

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Number of Pools

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      Outdoor Pool(s)

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Centre

2.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

767

Very Good

251

Average

56

Poor

24

Terrible

21

Recent Reviews: 1119

  • User:MarianneA360

    Trip type: Business

    Air conditioning turns off at night

    rating20 Apr 2026

    The air conditioning is programmed to turn off at night despite it sounding like it’s running. Only the fan is running, not the compressor. Management cannot and will not do anything about it. Unless you enjoy sleeping in a room that is 20 degrees hotter than outside, avoid this place at all cost. The AC works fine during the day, but the system (not local thermostat) programming make the rooms a sweat fest at night. Management is unsympathetic and lackluster at response. I am here for work and only need a cool, comfortable place to stay…this place is not it. Two nights of no sleep due to sweating. Michael Delgado, Owner at Hilton Garden Inn San Jose La Sabana, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Garden Inn San José La Sabana. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have encountered during your stay.At Hilton, we strive to provide each of our guests with a comfortable and enjoyable experience. Your comments have been shared with our management team so that the necessary follow-up actions can be taken to prevent similar situations in the future.We genuinely value your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with the quality stay that reflects our true standards of service.Kind regards,

  • User:Paradise40367505773

    Trip type: Family

    Extremely Bias Behavior

    rating29 Mar 2026

    My nephew stayed there while on a soccer competition. The service was decent until two days before his team was scheduled for a match against Costa Rica; the service changed significantly from decent to horrible. The staff no longer wanted to feed his team, and the team basically had to beg to be fed. In addition, the hotel began providing lots of dessert instead of the regular nutritious meals that the team had enjoyed prior to the competition nearing. Their goal was to make the players as unhealthy as possible leading to the competition against their home team. That was horrible; it was expected for them to support their home team but not to deliberately hold off on providing the amenities which includes food that the team had paid for and were entitled to. Michael Delgado, Owner at Hilton Garden Inn San Jose La Sabana, responded to this review Thank you for taking the time to share your feedback.We are truly sorry to read about this situation. However, after reviewing our records, we could not identify any stay or group that matches the details mentioned. It seems this review may have been intended for another hotel.We would greatly appreciate it if you could kindly verify and update your review. Should you need any assistance, please do not hesitate to contact us directly

  • User:501kacperw

    Trip type: Family

    Worst hotel experience in Costa Rica, stay clear.

    rating10 Feb 2026

    Worst hotel experience in Costa Rica, and we’ve visited many. We booked via Booking a room for 2 adults and 2 children, we arrived after a terribly long drive in heavy traffic, only to find that the room we got had 2 queen beds, definitely not for 4 people. I’ve gone to the front desk to ask for a room with larger beds or to add another room , it was not possible because the hotel was fullly booked. The front desk staff admitted that the room was not for 4 people and they did not know why the system allowed such reservation. I had to find another hotel and asked Hilton staff to cancel the room and was shocked to learn that despite all this they will charge me for 1 night because I have already checked in. ( even though we did not see the room earlier and did not stay there longer then 5 minutes). Staff is very rude and does not care about customer satisfaction, the person welcoming guests outside the hotel does not speak a single word in English. We’ve stayed in many hotels in Costa Rica but have never been treated this way, this place is a joke. Michael Delgado, Owner at Hilton Garden Inn San Jose La Sabana, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Hilton Garden Inn San José La Sabana. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have encountered during your stay.At Hilton, we strive to provide each of our guests with a comfortable and enjoyable experience. Your comments have been shared with our management team so that the necessary follow-up actions can be taken to prevent similar situations in the future.We genuinely value your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with the quality stay that reflects our true standards of service.

  • User:GeoPosi

    Trip type: Couples

    Good overnight hotel

    rating03 Feb 2026

    Good place for a tour group transition to a longer stay in Costa Rica. Staff friendly, rooms clean and comfortable, but carpet could use an update. Fresh linens and coffee in room. Convenient to local restaurants within walking distance. Not much of a pool. Weight room nice. Bar was ok. Breakfast was good. Good security. Michael Delgado, Owner at Hilton Garden Inn San Jose La Sabana, responded to this review Dear Geo,Thank you very much for taking the time to share your positive comments about your recent stay with us. We are truly delighted to know that you enjoyed your experience at Hilton Garden Inn San José La Sabana.Your feedback inspires our team to continue providing exceptional service and creating memorable stays for all our guests.We sincerely hope to have the pleasure of welcoming you back soon!Warm regards,

  • User:Michelle L

    Trip type: Business

    Terrible highly not recommendable

    rating23 Jan 2026

    Worst experience ever staff was inattentive No wi-Fi accessibility DO NOT RECOMMEND!!!Management did nothing whatsoever to handle our issues Michael Delgado, Owner at Hilton Garden Inn San Jose La Sabana, responded to this review Greetings from Hilton Garden Inn La Sabana On behalf of Hilton Garden Inn La Sabana I want to offer you my sincere apologies for the inconvenience during your stay. Thank you for letting us know about your negative experience, your feedback allows us to improve. Our guests are the most important and the heart of the hotel, be sure that an investigation was made with all the parts involved to take action to improve. For the hotel will be a pleasure to have the opportunity to attend you again, in order to offer you a high-quality service that characterizes our hotel. Reiterating our apologies, will be an honor to have the opportunity to attend you soon in the hotel.

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