We are satisfied with this camp. It fulfilled everything we needed and once again gave us a peaceful holiday. We stayed in a caravan. One more staff member in the reception would be usefull.
Arena Hospitality Group, Owner at Arena Grand Kazela Campsite, responded to this review
Dear Guest,Thank you very much for your kind feedback. We are delighted to hear that your stay in our caravan met your needs and provided you with a peaceful holiday. We also appreciate your suggestion regarding additional reception team and will take it into consideration to improve the guest experience. We look forward to welcoming you back for another relaxing stay in the future.Warm regardsArena Grand Kazela Team
User:jennifersK1865PN
Trip type: Family
Positive
14 Jul 2025
The site itself is very clean, Eurocamp sites are quite a walk from reception however if no car. I would advise the rep meet those who don’t have a car. We phoned and luggage was taken to pitch at least. The rep was amazing, could not fault. Had to leave early and she assisted us so much and went far beyond and above to help us. Quiet camp, no obvious entertainment
Arena Hospitality Group, Owner at Arena Grand Kazela Campsite, responded to this review
Dear Guest,thank you for your kind review and for sharing your experience at our campsite. We are pleased to hear that you found the site clean and quiet, and that our team member made a positive impression with her helpfulness and dedication. Your feedback means a lot to us and will be shared with the team.We hope to welcome you back in the future for an even more enjoyable stay.Kind regards,Arena Grand Kažela Team
User:Sightseer792383
Trip type: Family
Smells like sewer
16 Aug 2024
The place smells like sewer everywhere, a big mess not worth a stay… the houses are a container where the air conditioning shuts down with the main door key and it becomes a pizza oven. The manager really thought about not keeping an A/C going at all…
Arena Hospitality Group, Owner at Arena Grand Kazela Campsite, responded to this review
Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the issues you encountered during your stay. This is certainly not the standard we strive to maintain, and we are addressing the situation with our maintenance team to ensure it is resolved as quickly as possible. Your feedback is invaluable to us, and we appreciate your honesty. We are committed to making necessary improvements to ensure a better experience for our future guests. We hope you will consider giving us another chance to provide you with a much more enjoyable stay.Best regards,Arena Grand Kažela Team
User:Danh L
Trip type: Family
Great nice camping
01 Aug 2024
Great place. Unfortunately after night sleeping wake up the sunbed of my mobile home is stolen. Reported to reception no action is taken.Next day reported to the reception again still no action.We still hope to get the sunbed back. Really silly that a great nice place and stupid thing happened.Mobilhome is booked via eurocamp
Arena Hospitality Group, Owner at Arena Grand Kazela Campsite, responded to this review
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our campsite to be a great place and enjoyed your time here. However, we sincerely apologize for the inconvenience you experienced with the missing sunbed from your mobile home. We hope to resolve this issue swiftly and ensure that it does not mar the memories of your stay with us. We value your patronage and hope to welcome you back to provide you with a flawless experience.Warm regards,Arena Grand Kažela Team
User:Coxyloxy
Trip type: Family
Good bits and bad bits
19 Jul 2024
Positives: lovely infinity pool, the cabin we stayed in was great with lovely sea views, good vibe, friendly and efficient staff at all restaurant Negatives/ all reception staff are unfriendly, incompetent and not welcoming. Very unimpressed with them Medulin isn’t very nice - wouldn’t choose this area of Istria again
Arena Hospitality Group, Owner at Arena Grand Kazela Campsite, responded to this review
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the infinity pool, the lovely sea views, and the atmosphere of our property. It is also wonderful to know that you found our restaurant team to be friendly and efficient. We are, however, sorry to learn about your disappointment with the reception team. Please accept our sincere apologies for any unfriendliness or lack of competence you experienced. We take such concerns very seriously and will address them with our team to ensure a more welcoming and helpful approach in the future. Thank you again for sharing your thoughts with us. We hope you will consider visiting us again, and we would be delighted to have the opportunity to provide you with a more positive experience.Kind regards,Arena Grand Kažela Team