Visited as a group of friends. Hotel took passports at check in, and apparently you have to fill in a ‘damages’ report on arrival (we arrived after midnight so didn’t get that memo)On checkout charged for ‘damages’ to stuff that hadn’t been touched in 2 different rooms (a ‘broken’ chair nobody had sat on, a ‘broken’ wardrobe that hasn’t been opened). And held passports until paid. Unbelievable bare faced con artists. Avoid.
User:Explorer59979699509
Trip type: Family
My experience
19 Sept 2024
We were very surprise in negative way. It was terrible, room was not like showe on photos, they were dirty and stinky quite disgusting. Balcony shared with other apartment, during night neighbour smoked weed and looking over wall absolutely disasters.
User:Věra L
Trip type: Family
Perfect out, definitely terrible in
10 Aug 2024
+ absolutely perfect outdoor water equipement - brilliant for little children+ sea is realy neer- the rooms are f*** small- we payed for balcony and small bed for kid - and single place than you can take the bed is in front of balcony - so you can sleep OR be on balcony- foot was terible - and i am very forgiving in this way- smokers everywhere- wifi is just on reception
Valter Zikovic, General Manager at Hotel Delfin Plava Laguna, responded to this review
Dear Věra L,Thank you for sharing your feedback about your stay at Hotel Delfin Plava Laguna. We're pleased to hear that you enjoyed the outdoor water equipment, which is perfect for children, and the proximity to the sea.However, we're sorry to learn that the size of the rooms, the placement of the bed, the food quality, and the presence of smokers impacted your stay negatively. We also understand that the limited Wi-Fi coverage was an inconvenience. Your feedback is very important to us, and we will take it into consideration as we work on improving our services and facilities.We appreciate your honesty and hope that you might consider giving us another chance in the future.Best regards,
User:37duncanj
Trip type: Couples
Sewage Smell-Do NOT Book Here
20 Sept 2023
Hotel location is great, but do not stay here. Our hotel room had a sewage odor that was acknowledged by the hotel front desk manager. She came to the room twice and her words were “the smell is terrible.” They said the hotel had periodic issues with sewer gas. The staff come in twice to try and resolve the issue but couldn’t. It was a horrible smell and unhealthy. We stayed two nites and checked out for our final nite and moved to the Maistra Grand Park Hotel. As a result our room rate doubled for the one night. (And the Grand Park Hotel was amazing.) To add insult to injury, the Hotel Manager refused to give us credit for the one evening we checked out early. This was especially insulting since the staff acknowledged the hotel has a history with this problem. They should fix the problem and not rent the rooms until is is resolved. Don’t stay here, there are plenty of good choices in Rouvinj.
User:megan h
Trip type: Friends getaway
not a good hotel
09 Aug 2023
the food was terrible there were sometimes flies in the food there was mold in the rooms some had mold in the bed itself it was raining inside the rooms were dirty (not cleaned) the staff are unfriendly
Goran Kaniški, General Manager at Hotel Delfin Plava Laguna, responded to this review
Dear Guest, First of all we would like to thank you for choosing our Hotel Delfin for your holidays and thank you for your feedback. The opinion of our guests is very important to us and helps us in our daily improvements and we are really sorry to hear that we have not met all your expectations. We also take this opportunity to apologize for any inconvenience that may have occurred during your stay. I hope you have reported the situations you mentioned at the reception so that it can be solved as soon as possible. I am also sorry if you have the impression that some of the staff were unfriendly. Your comment will be forwarded to those responsible to prevent recurrence. Please note that we take all valuable comments from our guests very seriously, in order to always have the best insight into the parts of our offer that we can further improve. I hope you will decide to visit our hotel again to see our improvements and to ensure a carefree vacation for you and your family. Jasmin Zlatić, hotel manager