Travelled with my son who turned 9 during our 1 week stay. Not only did they arrange a birthday table for brekkie, decorated it and added some gifts from the hotel - even a small cake - but the staff is throughout exceptionally friendly and helpful!Any questions regarding possible restaurants, postcards or have been answered professionally and very, very friendly and patient, even during extremely busy times such as check out time.When I have had a problem with my vehicle, a patient man from housekeeping came quickly and fixed my car so I could use it safely to return back home (an almost 500km drive). I have noticed that the lady, Ms Natalia, at the entrance of the restaurant seemed to be there every day. The reason for it is that she's the only one on that particular position who can speak English. Either she needs a huge raise or a second English speaker needs to be hired!The buffer is okay, nothing special...but again, the people working there made the diff: they work hard to keep everything clean and refill empty platters asap. My son loved the mascot Pepi, a red seahorse, which came into the lobby every morning. Even though the water park opened the day we left, they offer different sports from 16:00h to 17:00h daily for the kids.The location may not be directly at the beach, but the walk underneath beautiful trees ain't too shabby.My son and I would like to specifically thank a few staff members:- Natalia from the restaurant entrance - Katarina also from the restaurant - the female "Saalchef" who arranged the birthday table- the friendly man from housekeeping who helped fixing the car- Nurija from the reception, always friendly and patient - Silvia from the reception, also always friendly and helpful - Emil from the reception, also very friendly
Plava Laguna, General Manager at Hotel Garden Istra Plava Laguna, responded to this review
Dear Mrs. Leona,Thank you for choosing our Hotel Garden Istra Plava Laguna and for taking the time to leave this great review. We’re so happy to hear you were satisfied with your stay and our service – your kind words truly mean a lot to us. We aim to provide every guest with a pleasant and memorable experience, and we’re glad we succeeded.Warm regards and we hope to see you soon again.Denis ŠpelićHotel Manager
User:GoPlaces24636153031
Trip type: Family
The hotel is overrated and doesn't deserve four stars...
29 Oct 2024
The hotel is overrated and doesn't deserve four stars that it has. The food was the worst, we arrived at the hotel at dinner time and we were starving, so we wanted a nice dinner and let me tell you we aren't a picky dinner if we had to eat something we would eat it and we also expected something good from a four star hotel, but the food had poor options alot of it was cold and you couldn't have drinks at meals if you didn't pay extra for a braclete that alows you to get drinks or that you had to pay for them. The room's were fine but the walls were verry thin and you could hear everything (one night we even heard someone having sexsual intercourse), the air was horrible we all were dizzy from it, there are also little cracks in between the door and door frame so you can see thought it. The hotel service was nice the hausekeeping were really trying. Depending on the amount of guests in the hotel the pool could be bigger on shaped diffrent. And for the cherry on top when we checked out we found out we have to pa for a parking spot.
Plava Laguna, General Manager at Hotel Garden Istra Plava Laguna, responded to this review
Dear "GoPlaces"Thank you for your feedback about our Hotel Garden Istra Plava Laguna. The opinion of our guests is very important to us. All of our guests are equally important to us and we provide the same level of service to all, but all guest experiences are subjective. We are sorry that not all of our offers have met your expectations this time. We also regret that you did not contact us directly during your stay with your remarks, but only after your departure. We would certainly gave our best to make your stay as pleasant as possible.We apologize for any inconvenience that may have occurred during your stay and despite your comments, we hope that you had a pleasant stay in Umag and that you will visit us again soon to see our improvements and give us the opportunity to offer you a more enjoyable holiday.Always at your disposal,Denis ŠpelićHotel Manager
User:kristina_843
Trip type: Family
Clean and nice hotel bud has some minuses
13 Oct 2024
We arrived at 21:05 and we couldnt get dinner for which we paid for. Dinner time was until 21:00 and they said that we can go somewhere near the hotel to grab some pizza or burger. Every time we did a late check in some other hotels we could get dinner, ever if the check in was after midnight. This is a big minus for hotel.
Plava Laguna, General Manager at Hotel Garden Istra Plava Laguna, responded to this review
Dear Mrs. Kristina,Thank you for choosing our Hotel Garden Istra Plava Laguna for your autumn holiday destination. The opinion of the guests is very important to us and helps us with daily improvements and we are very sorry that we did not meet all your expectations this time.Our buffet restaurant is open for dinner from 18:30 to 21:00. and after that hour is closed. If you had inform us that you are coming and that you were going to be late, we would have prepared a cold dinner for you, and depending on the arrangement, it would have been served in your room or in the restaurant, and we are really sorry that you did not conntact us before your arrival.Despite this assessment we hope you had a nice time in Umag and that you will visit us again to show you all our improvements.Greetings from UmagDenis ŠpelićHotel Manager
User:Niko J
Trip type: Family
Bad price performance
14 Sept 2024
Retirement home style hotel. Poor food (breakfast a bit better) average service, Rooms need service and refurbishment (electricity fallingout every five minutes...Limited usage of hotel services and different than described...Definitely bad price performance!
Plava Laguna, General Manager at Hotel Garden Istra Plava Laguna, responded to this review
Dear Mr. Niko,Thank you for choosing our Hotel Garden Istra Plava Laguna for your holiday. Thank you for all your constructive comments. The satisfaction of our guests is our greatest reward and all comments help us to improve our services.We would like to apologize for any inconvenience that has arisen during your stay and we are very sorry that you were not completely satisfied with all our services and offers. We hope to see you again soon, that we can show you our improvements or we invite you to check some other of our many Hotels ans Resort in Umag or Poreč which will suit better your needs for a more pleasant vacation in Istria.Greetings from Umag,Denis ŠpelićHotel Manager
User:Jarno T
Trip type: Family
Great place for families to relax at
07 Jul 2024
Perfect fit for a family with 3 small kids. We started there just weeks before high season.Pros:- Kids animation team was super awesome. Very homemade but in a good way. Lots of effort put into the shows. Really the best part of or stay.- Food was super simple. Perfect buffet for picky kids. Though it got repetitive within 5 days.- Great pools, though not warmed ones. We were lucky and got great weather so no complaints from us. It was great!- Sandy beach was super great with kids. Long stretch of perfect sand and moderately low water. Also very clean.- Very friendly staff- 80s/90s vibe was plain awesome! But you gotta prepare for it and not be too picky about something not being picture perfectCons:- The food was super simple with no variety. I was really bored within two days. Definitely not perfect fit for adults looking for something a bit more finessed. However kids loved it, so be sure to align your expectations 👌- Water park was bit of a hit/miss. The slides didn’t offer much after first ride but the section for the little ones was great.Do note that in Croatia (and Baltic and Central Europe) you can quite freely smoke everywhere. It’s not hotels fault but was somewhat a cultural shock for us on the pool. Anyway, no points deducted since it’s not hotels fault per se.All in all our stay was great and offered us just what we wanted; relaxing holiday in an hotel by the sea aimed for our small kids.
Plava Laguna, General Manager at Hotel Garden Istra Plava Laguna, responded to this review
Dear Jarno T,Thank you for choosing our Hotel Garden Istra Plava Laguna and for writing us a feedback. It's a big pleasure to read that you were satisfied with our service and offers. All your other constructive comments we will take in consideration for future improvements to make all our guests feel comfortable and to offer them a great experience. In hope that you will visit us again to see our improvements we are sending you our kindest regards from Umag, Denis ŠpelićHotel Manager
Umag, Istria
About Hotel Garden Istra Plava Laguna
User Rating & Reviews
19 Jun 2025
29 Oct 2024
13 Oct 2024
07 Jul 2024
0204 505 9777