I give this 3 stars because the room was good, beds comfortable etc. But the rest of the hotel was pretty grim. Low grade package tourism at it's worst...bright lighting everywhere, appalling piped muzak everywhere, poor quality breakfast and staff variable. Thankfully only here for one night on our cycling trip but we slept well.
User:17Edy6
Trip type: Family
A very nice holiday in late autumn with my granddaughter
06 Nov 2024
We stayed in this hotel for a mini vacation with our granddaughter for 4 days. We were just before the hotel closes (end of season). The hotel was full. We had a room with a balcony and a sea view - wonderful. The room was big, clean. A cot was prepared for the granddaughter.The bathroom may be a bit dated.The choice of food (breakfast, dinner) was large and it was good.Most of the staff were very friendly. Only the employees who cleaned the tables in the dining room were in a worse mood.We didn't go to the pool, because there were always a lot of people. We preferred to take advantage of the beautiful sunny days for walks.
pchoteliumag Plavalaguna, Owner at Hotel Umag Plava Laguna, responded to this review
Dear Guest,Many thanks for your very nice review and evaluation, which we appreciate very much. During hot summer days it might be more crowded, so in case you decide to visit us again, we would advise to come in off season days. We would be more than happy to have you again with us, hope to be able to welcoming you again soon. Until then, best regards!
User:P2HAM
Trip type: Friends getaway
Disappointing
26 Jun 2024
On paper this hotel looked best on our trip but reminded me of a cheap pensioners hotel on Costa del Sol. It was packed and breakfast was a scrum. Aircon poor, shower broken, keys to room kept failing . No free water and shop shut with bar water 4 euros a bottle. Taxi or 30 minute walk to town. Won’t go back when come to this beautiful part of the world again
pchoteliumag Plavalaguna, Owner at Hotel Umag Plava Laguna, responded to this review
Dear guest, Thank you for leaving a review about your stay at hotel Umag Plava Laguna. I regret knowing that the impressions about your stay are not that positive as you expected. Unfortunately, our chain hotel's facilities do not include water in the room price, but there was a mini bar with a wide range of drinks and small food to use. Our water in Umag is completely drinkable, our Bar is open until midnight, as the hotel itself is a family friendly hotel, where guests stay until 23 hrs more or less and not more. The hotel itself is far from Umag city centre not more than a 15 min's easy walk, every Google map shows it.Thank you for evaluating to come to our destination again, Istria indeed is a beautiful region. We invite you to visit one of our hotels and resorts in Umag or Poreč and be a Plava Laguna guest any time you decide to. With best regards, Leila Štrus, Hotel Manager
User:walter s
Trip type: Couples
great resort
21 Sept 2023
Great resort, rooms nice spacious and clean. bathroom large , Room had fridge. resort had breakfast, you could get all inclusive but wanted to see other dinning options in area. 50feet from sea and beautiful swimming area. places to layout all set up. they supply umbrellas and towels as needed. stairs thanks rails to help you get into water. advice wear water shoes , rocky inside water. breakfast large selection. have a spa and other stuff in hotel . Massage on site. indoor and outdoor pool. outside sitting with bar. to get around there is a type of train to get around area. Simple to use. staff friendly and helpful. good for family and romantic getaway
User:Nikola V
Trip type: Family
Family vacation
11 Aug 2023
We required some room facilities through hotel application form but it seems nobody reads this. Also the receptionist didn't inform us about additional facilities we can use so we had to remind him.Restaurant food is ok but there is a feeling that there is not enough stuff and that they cannot prepare tables on time.The room was ok but needs renovation. Cooling unit was leaking and during the first night ceiling fell on the floor and we had water all over. Hotel reacted fast and during our breakfast they repaired the ceiling. After repairing water was steel pouring from the climate but ceiling didn't fall again during our stay.Room was cleaned every day and that was ok.Last day we spotted cockroaches on the floor.
pchoteliumag Plavalaguna, General Manager at Hotel Umag Plava Laguna, responded to this review
Dear Mr. Nikola,thank you for choosing us for your holidays and for leaving us a valuable feedback. It gives us guideness for the future steps and helps us to improve our service.In hope that we will have the opportunity to host you again, I am sending you warm regards,Denis ŠpelićHotel manager
Umag, Istria
About Hotel Umag Plava Laguna
User Rating & Reviews
27 May 2025
06 Nov 2024
26 Jun 2024
21 Sept 2023
0204 505 9777