Grand Hotel Bonavia

Recent Reviews: 295

• User:Tomislav D

  Trip type: Friends getaway

  Very inflexible

  15 Nov 2025

  We booked a hotel but could not have reached in time so cancelled a booking in good time. However hotel didnt want to hear about not charging us, and charged us full amount, which is very dissapointing considering we never used it. Grand Hotel Bonavia Team, Guest Services / Front Office at Grand Hotel Bonavia, responded to this review Dear Tomislav,Thank you for sharing your experience. We’re sorry to hear about the disappointment regarding your cancellation and the associated charges. Our cancellation policies are designed to be as clear as possible, but we understand how frustrating it can feel when travel plans change unexpectedly. We truly value your feedback and will review how we communicate these policies to ensure they are transparent and easy to understand. We hope you’ll consider staying with us in the future, where we can provide the full experience of our hospitality.Best regards,Grand Hotel Bonavia Team

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• User:Reslysten54

  Trip type:

  17 Jul 2025

  The modern "rock" of a building stands out in stark contrast to its architectural environment. But the interior is tasteful, and the location is convenient with easy access to restaurants, shopping, and the harbor.The receptionist went out of his way to be informative. Unfortunately, part of the information was that the hotel has very limited parking spaces, uses an external parking garage also, but even that one was full at the time of our arrival. We were later lucky to get a slot in front of the hotel, but one should not count on parking being easy.The room was spacious and clean, and things worked. There was a minibar and an in-room safe--conveniently located for anyone who is at least 6 ft tall.I appreciated the gym, but it carried free weights of only 5kg, then 15 kg and above! Nothing in between. The mat for floor work was of poor quality given the concrete floor.The shower was old-style with a bath tub. Not very convenient, but at least there was an anti-slip mat. Grand Hotel Bonavia Team, Guest Services / Front Office at Grand Hotel Bonavia, responded to this review Dear Reslysten,Thank you so much for sharing this thoughtful and detailed review! We are glad to hear you enjoyed the tasteful interior and our prime location near the harbor, restaurants, and shopping spots. It is also wonderful to know that our receptionist left a positive impression with his helpfulness — we willl be sure to pass that on!We hear you about the parking challenges, and truly appreciate your patience. Parking in busy areas can be tricky, and we are actively exploring ways to improve the experience for our guests.Great to know the room met your expectations in terms of cleanliness and comfort, though we will definitely take note of the height-accessibility of certain amenities — your observation is valuable.Your feedback about the gym setup is noted, especially regarding the weight range and the mat on the concrete floor. Same goes for the shower; it is helpful to know what could make a stay more convenient, and we will consider this as we work toward future updates.Thank you again for pointing out both what you appreciated and where we can grow — it really helps us refine the guest experience!Best regards,Grand Hotel Bonavia Team

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• User:Ann C

  Trip type: Solo travel

  Grand Hotel Bonavia

  07 Jul 2025

  I had a disappointing stay – poor customer service and uncomfortable experience.While there were a few positives, they were heavily outweighed by the numerous issues I encountered.Customer Service:The most concerning aspect of my stay was the lack of professional and helpful customer service. Despite asking, the staff refused to connect me with a manager. Their attitude throughout was dismissive and unprofessional. I felt genuinely disregarded as a guest. Overall, service left much to be desired. I always try to give a property the opportunity to make things right before posting a disappointing review. This property lacked any interest in resolving anything. I have never been denied the opportunity to speak with management.Room Conditions:The room itself was spacious, which was appreciated, but that’s where the positives ended. The room had a strong odor of dog upon entry. The sheets appeared dingy, and after sitting on the couch, I became extremely itchy—possibly from fleas. The toilet button was faulty, frequently getting stuck and running for extended periods without flushing properly. The shower area was also poorly designed, with water splashing everywhere and a clogged drain. The shower-head was awkward and difficult to use.Temperature & Comfort:The management controls the AC, you have no ability to adjust it from your room.Room temperature was a major issue. At check-in, the room was a stifling 77°F—even with the blinds closed and AC running on high. In the early morning, the room temperature was still 23°C (about 73°F), far above the ideal sleeping range. I was unable to sleep comfortably due to the heat. It’s clear the hotel is aware of the issue—there was only a single sheet on the bed, with the rest of the bedding stored in the closet. Meanwhile, the lobby remained noticeably cool, suggesting a lack of concern for guest comfort in the rooms. Room Amenities:The room lacked basic conveniences—there were no USB ports or outlets of any kind near the bed, and no coffee or tea provided. These are standard expectations in most hotels today.Noise:There was loud, disruptive noise from adjoining rooms, this impacted sleep and the ability to rest.Breakfast:On a positive note, breakfast was very good. The area was spacious and well-maintained, which made for a pleasant morning experience.Decor:The hotel has older decor, which didn’t bother me. However, overall cleanliness and maintenance left a lot to be desired. Grand Hotel Bonavia , Other at Grand Hotel Bonavia, responded to this review Dear Kannc,Thank you for taking the time to share such a detailed and honest review. We’re truly sorry to hear that your experience fell short of expectations—and we deeply regret the discomfort and frustration you encountered during your stay.We take your feedback seriously and are particularly concerned by your comments regarding customer service. All our guests deserve to feel heard and respected, and we sincerely apologize that this wasn’t your experience. We will be reviewing the situation internally to ensure that staff training and protocols are improved—especially regarding management availability and responsiveness.Regarding the room conditions and temperature concerns, we’re grateful you highlighted these issues. While room spaciousness is something we’re proud of, it’s clear that other aspects didn’t meet acceptable standards. We’re investigating the cleanliness and maintenance matters you raised, and also reassessing our climate control system to better accommodate guests’ comfort preferences.We’re also taking note of your comments about room amenities and soundproofing. These insights help guide our improvements and updates to ensure future stays feel more restful and equipped.We’re glad you enjoyed the breakfast—it’s always rewarding to know that some parts of the experience stood out positively. Still, we understand that isolated highlights can’t offset larger disappointments, and we apologize again for letting you down.If you're open to giving us another chance in the future, we’d love the opportunity to provide you with the stay you expected from the start. Please don’t hesitate to reach out directly so we can personally assist with a more comfortable return.Best regards,Grand Hotel Bonavia Team

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• User:sapunosapuna

  Trip type: Business

  Really good hotel, will be back again

  26 Aug 2024

  This hotel was an interesting experience. The rooms are tidy. They look a bit older, but they are very nice. The bathrooms are clean. The service is fantastic. You really feel welcome. And the breakfast is perfect. The parking is nice and safe, and the hotel's location is perfect. Grand Hotel Bonavia , Other at Grand Hotel Bonavia, responded to this review Dear Sapunosapuna,Thank you for your thoughtful review! We’re delighted that you found our rooms tidy and comfortable, even with their classic charm. Cleanliness is a top priority for us, and we’re pleased that you appreciated our bathrooms as well.It’s wonderful to hear that our service made you feel truly welcome—that means the world to us! We strive to create a warm and inviting atmosphere for all our guests. And we couldn’t agree more—starting the day with a perfect breakfast makes all the difference.Best regards,Grand Hotel Bonavia Team

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• User:MarcS4610

  Trip type: Solo travel

  Service and a smile are an optional extra but rudeness is offered free of charge by the front of house team

  30 Jul 2024

  One of the worst hotels with worst the front-of-house staff I have experienced.They were rude, disrespectful, and distrustful and it was clear that a guest checking in interfered with their social chat and was therefore not welcome.The hotel is a Grande Ole Dame but multiplugs should be easily reachable by the desk would be great. The room was spacious and clean.The (un) welcoming front office team at check-in spoiled the entire experience that I was looking forward to. Grand Hotel Bonavia , Other at Grand Hotel Bonavia, responded to this review Dear Marc,Thank you for taking the time to share your experience. We deeply regret that your stay did not meet expectations, and we sincerely apologize for any discomfort caused by our front-of-house team. Providing a warm and welcoming atmosphere is a top priority for us, and we take your concerns very seriously.We appreciate your feedback about the room and its cleanliness, as well as your suggestion regarding accessible multiplugs. Your input is invaluable, and we will certainly take it into consideration as we strive to improve our facilities and service.Once again, we apologize for the disappointment you encountered, and we hope for the opportunity to provide a much more pleasant experience in the future. If you would like to discuss your concerns further, please do not hesitate to reach out to us.Best regards,Grand Hotel Bonavia Team

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