Hotel Excelsior

Name: Hotel Excelsior
Address: M. Tita 15, Kvarner Bay, croatia
Telephone: +44-204-505-9777
Rating: 3.8

Lovran, Kvarner Bay, Croatia

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About Hotel Excelsior

location

This charming hotel is situated in the centre of Lovran. It is located by the sea on the coastal promenade called Lungo Mare.

facility

The hotel has 9 suites, 24 single rooms and 144 double rooms, which are located on 10 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a childcare service, medical assistance, room service (for a fee), a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. All rooms are carpeted and include a queen-sized bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 177 non-smoking rooms.

sport

Plenty of active recreation awaits guests in the pool area's 2 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and tennis are available. Water sports enthusiasts can enjoy water aerobics and aquafit. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, callisthenics and aerobics. There is a wellness area with a spa, a steam bath, a beauty salon, massage treatments and a solarium. Subject to charge: a sauna. Leisure facilities include an entertainment programme, a kids' club and a dance club.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, a lunch à la carte and a comprehensive dinner buffet offer plenty of delicious variety. Gluten-free meals and vegetarian dishes can be prepared on request.

Amenities at Hotel Excelsior

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
Distances
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  Beach
General Services
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
Payment
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  ATM
Room Facilities
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  Room service
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Table Tennis

Location

Around this property:

City Centre

300 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

120

Average

Poor

Terrible

Recent Reviews: 306

User:Marija S
Trip type: Friends getaway
Vacation in Excelsior, Lovran
27 Aug 2026
Super nice area around the hotel. Rooms are spacious, clean, comfortable with a great view. Breakfast and dinner has everything you need. Amazing spa facilities and gym. Helpful staff, friendly animators, expecially Kristian.
User:Bracken60
Trip type: Friends getaway
Slightly Disappointing
24 Aug 2026
We went with the Just You Group. Room was absolutely fine apart from very stained carpets . I had a view over the road but I didn't mind this as it had the evening sun. Bathroom was good, shower worked well. We did have a fire alarm go off twice one night which was scary at 3 am but never heard why. Private beach area not great very small and over crowded, we walked a little to the left and it was a lot nicer. Steps into sea are very slippery with seaweed. Sea is beautiful and clear just the right temp for cooling off. Breakfasts were excellent great coffee , eggs . fruit etc etc. Evening meals were disappointing . Staff were lovely in the restaurant and around the hotel. BUT Robert the barman in reception spoilt our evenings , he was extremely rude to most of our group and we nicknamed him Mr Grumpy. What a shame as most places you go abroad you have a laugh and some banter with the barman this definitely needs to be addressed. All reception staff were helpful and arranged a boat trip for some of our group. Yes it needs upgrading but we enjoyed it, another bonus was free safe.
User:129szilviav
Trip type: Couples
Sommer in Hotel Excelsior
30 Jul 2026
The reception staff and the restaurant team were exceptionally friendly, helpful, and professional, which greatly contributed to our pleasant stay.Unfortunately, several issues negatively affected our overall experience. There were not enough sun loungers around the pool for a hotel of this size, and we found it unacceptable that a member of the pool staff removed our towels after we had been away for only 30 minutes, even though guests may naturally be swimming in the pool or the sea, or having a drink at the restaurant. The staff member was rude and patronizing.In addition, the sun loungers are moved around very noisily from 6:30 a.m., waking up guests. Finally, the live entertainment held every evening from 9:00 p.m. creates a significant amount of noise, making it difficult to relax and enjoy the beautiful sea view from the balcony.
User:Carla W
Trip type: Friends getaway
Lovely place
18 Jul 2026
Wonderful hotel.CleanFriendlyFood excellentWe had a wonderful time.Took us 1 hr 20 mins to get there.Booked in .Room was big,with seaview.Breakfast and dinner, so much to choose from.Cocktails and ice cream a plenty. And not over priced.Pool was lovely.Throughly enjoyed it.Totally recommend
User:Nisha P
Trip type: Solo travel
A very disappointing experience
14 Jul 2026
Very tired hotel in need of serious upgrade. Food 3/10 – breakfast was pretty basis and dinner was even worse, that being said most of the non-brits seemed to find the food okay.Drinks – 2/10 – lack of choice and overpriced.Cleanliness – 3/10 - whilst my room was made up every day it was not cleaned every day. First day, took my shoes off and thank goodness I was wearing socks. They picked up most of the carpet and were covered in carpet fluff. One day, towels were supposedly replaced but were dirty and hand soap container empty from day one, even though I asked everyday for it to be filled.Spa – 6/10 – They worked well with what they hadStaff – 8.5/10 – I would say they were understaffed. With the exception of the ONE barman, all were very friendly and went out of their way to help you even though, especially by the pool they were rushed off their feet.Safety – 1/10 – we had a fire alarm go off during our stay. It was havoc, nobody knew what to do, it was a 5 in the morning and the poor fella on reception was in a panic. Not going to hold that against him more the hotel as I went down the fire escape and on one floor there was a wooden plank laying on the stairs and a chair. Fire escape should always be clear. Signage also disappeared at around ground floor. I carried on down and then had to go back up and out a rusty chained door which lead me to an open courtyard with no idea where to go next.