Waterman Svpetrvs Resort

Recent Reviews: 140

• User:Camilla S

  Trip type: Family

  Very bad - falsely advertised

  13 Jun 2026

  Do NOT go - hidden charges only one restaurant and one pool you can use without extra payments when all inclusive ! Not by the beach it is near beach which you have to pay to use as the all inclusive is not included - Flys and very strange food choices only one restaurant you use unless you want to pay to go elsewhere (even when all inclusive) - not tea and coffee water soft drink in room and no room service , you have to pay 20 euro per person for pool towel and pay a daily rate for use of room safe ………. I could go on but I paid for a 4* all inclusive don’t waste your money - have complained

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• User:Lorraine H

  Trip type: Family

  Beautiful location but hotel is not up to the 4‑star all‑inclusive experience expected

  12 Jun 2026

  We had a lovely holiday in Croatia , it is such a beautiful country and we enjoyed trips to the Krka Waterfalls and Bol whilst we were there. The hotel was a little disappointing but we still enjoyed our time there.Pros :Fantastic location - Supetar is a beautiful port just a 10–15 minute walk along the promenade, it has a variety of shops/stalls and cafes overlooking the harbour. The hotel ice‑cream bar is excellent, there are several really nice pools, and the room air‑con was quiet and effective. Beds were comfortable and housekeeping was regular. Entertainment (especially the White Party and live music) was great fun despite very limited English interaction, and the food offered plenty of variety with clear labels. There is use of the gym (deposit required) and tennis courts. Staff were accommodating when issues were raised, and a beautiful beach is close by.Cons :The Junior Suite didn’t feel worth the extra cost - limited space and storage, dated bathroom, basic balcony with no light. The double room allocated (for the rest of our party), was tiny with a poor balcony, but a much better double room was assigned after complaining. There were quite a few extras to pay for (room safe, a couple of the pools, coffee machines for decent coffee, proper cocktails). Mama Rosie’s Kitchen was confusing as Kaktus guests can’t use it for meals, only snack times, despite the photos in the hotel description. Staff were polite but not over friendly, there was no welcome information on arrival or farewell at checkout, and very limited English in the evening entertainment.Overall, not quite the 4‑star all‑inclusive experience we expected, but the location and the beauty of Croatia made the holiday wonderful in so many ways. Toni Nikolic, Marketing at Waterman Kaktus Hotel, responded to this review Dear Lorraine,thank you for sharing your detailed and balanced feedback. We are pleased to hear that you enjoyed the beautiful location, nearby Supetar, pools, beach, entertainment, room comfort, housekeeping, and the variety of food, as well as your trips around Croatia.Your comments regarding the room standard, additional charges, guest information, Mama Rosie’s Kitchen, cocktails, and language interaction during entertainment have been carefully noted and will be shared with the relevant departments. We truly appreciate your honest impressions and are glad that, despite some aspects not fully meeting your expectations, the beauty of Croatia and the location helped make your holiday enjoyable.Best regards,Waterman Kaktus Hotel Team

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• User:V7820LDnicolal

  Trip type: Family

  Not all inclusive!!!

  31 May 2026

  Just returned from a week at Waterman Kaktus.I must start by saying the rooms are well decorated and airy and pleasant but I have several complaints about the hotel.This is an all inclusive package but not all inclusive. For a start the hotel charges extra for everything - machine coffee, sun loungers, use of certain pools, beach towels, safe. Only a small number of pools are included in the all inclusive, a number of which would be better suited at a 2 star in Benidorm. Food in only one restaurant is included, covered in flies, repetitive, stale. The all inclusive drink menu is very limited and watered down. The snack bar opens for a few hours a day and is not great at all.I had two rooms, mine was for 3 people. The extra bed was not made up on arrival and I was given a room with a balcony overlooking the road that barely fit 2 people. I complained to Helena at reception who tutted and shrugged her shoulders and told me no more rooms were available (although booking.com showed plenty) and that if I wanted to move i would have to pay €40 cleaning charge - even though they put me in a room not fit for 3 people. My friend had a double room with a sea view and balcony double the size of mine (neither of us paid for anything different). I complained to the tui rep who was told the same - eventually tui agreed to pay the cleaning charge and the second room was much better - although initially the bathroom absolutely stunk of sewers until I doused it in bleach I bought from the supermarket. The room after that was fine.Rooms are not cleaned after night one and on the last day. A room clean seems to consist of making the bed and nothing more.On one of the days we were moved from one of the small pools after being told a sun lounger was €10 each per day. Let me tell you this was a small pool, not exclusive and absolutely not worth paying for. The indoor pool is €3 each per day as well. The pools that are included are either overcrowded or dirty or too deep for any child to go in. Sun loungers at the hotel beach are also payable.The area is lovely, 10-15mins walk from the town and the island of Brac itself is beautiful. Taxis are extortionate- we paid €100 for a 20min return trip to a beach - the beach itself was beautiful but we ended up hiring a car from Supetar to drive to Zlatni Rat beach in Bol - highly recommend Bol - absolutely stunning place. Just to be clear I have absolutely no issue with paying for things - I have an issue with being ripped off and missold something or taken advantage of - none of this review is about having to pay extras - i expected an all inclusive resort and what I got was far from that. I felt everything i would normally expect was extra and everytime i asked for something it was yea but you have to pay. Ice cream for example, is available at one ice cream bar, for 3hrs per day and closed on a Sunday. The snack bar is barely open, there are 2 outdoor bars. There is no iron available- instead you can pay for a laundry service.Another issue- all the stops seem to be pulled out on a sunday which I assume seems to be the common changeover day. Entertainment team are around, music at the pools, live music in the evening, restaurant clean with no flies, the team make an effort - if everyday was like we found Sunday to be I'd have less to complain about - but it just shows they can do it, and choose not to the other 6 days of the week.Most guests are French, the entertainment is in French, entertainment team are a complete other ballgame. Maybe its my British sense of humour but the variety show we watched was diabolical but yet all the French adults were screaming and cheering like they were watching the world's best entertainment team- it was mediocre at best and consisted of grown adults swapping clothes in French.Besides all of that we actually had a wonderful holiday but 90% of that was down to the sunshine and company - the hotel is fine but its honestly 3* at best and is absolutely not all inclusive - if you go with low expectations you'll be sure to have a great time but I absolutely would not return to this hotel. I would 100% however return to Brac. Toni Nikolic, Marketing at Waterman Kaktus Hotel, responded to this review Dear V7820LDnicolal,Thank you for taking the time to share your detailed feedback following your recent stay at Hotel Waterman Kaktus.We are pleased to hear that you found the rooms well decorated, airy, and pleasant, and that you were still able to enjoy your holiday, the sunshine, your company, and the beauty of Brač. We are also glad that you appreciated the island itself, our location near Supetar, and your visit to Bol and Zlatni Rat.At the same time, we would like to kindly clarify a few points mentioned in your review. Hotel Waterman Kaktus is part of a large resort with several restaurant areas, and guests are allocated across different buffet restaurants in order to avoid overcrowding and long queues in one single location. If all guests were able to use only one buffet restaurant at the same time, this would create an imbalance and would not allow us to provide a comfortable dining experience for everyone. The food offer is the same, and this system exists so that all guests can be seated and served properly.Regarding the pools, we would also like to clarify that only one pool within the resort is subject to an additional charge, while the other pools are available to guests free of charge.In relation to the all inclusive concept, the resort offers both included options and premium options at an additional charge. Complimentary food and drink options are available within the all inclusive package, while certain selected services, drinks, facilities, or extras may carry an additional cost. We understand that clear communication about what is included and what is charged separately is important, and your comments will be shared with our team for review.We also appreciate your feedback regarding the room allocation, balcony, additional bed, bathroom issue, housekeeping, restaurant atmosphere, and entertainment. These details are important for the overall guest experience, and your observations will be forwarded to the relevant departments.Thank you once again for sharing your impressions. We are glad that you enjoyed many aspects of Brač and your holiday, and we truly value all guest feedback as it helps us continue improving the experience at Hotel Waterman Kaktus.Kind regards,Hotel Waterman Kaktus Team

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• User:richardgale

  Trip type: Couples

  Nice Hotel shame about location.

  19 May 2026

  Hotel is lovely lovely decor. Food is not great on the all inclusive, cold, only caters realty for europeans not British. Ate out most evenings as got fed up with the same thing.Staff are nice and friendly. As for where this is located there isn't much to do. Is really quiet in May. Imagine it will be alot livelier soon.Done it once, wouldn't go again. Toni Nikolic, Marketing at Waterman Kaktus Hotel, responded to this review Dear Richard,Thank you for taking the time to share your feedback following your stay at Hotel Waterman Kaktus.We are pleased to hear that you found the hotel lovely, appreciated the decor, and had a positive impression of our friendly staff. Your kind words for the team are truly appreciated.We also value your comments regarding the all inclusive food offer, food temperature, variety, and overall dining experience. Guest feedback is very important to us, and your observations will be shared with our kitchen and management teams as we continue working on improving the selection and consistency of our meals.Regarding the location, May is generally a quieter period in Supetar, while the destination becomes livelier as the season progresses. We understand that this atmosphere may not suit every guest, especially those looking for more activities and evening options during early season.Thank you once again for your visit and for sharing your impressions. We appreciate your feedback and hope you were still able to enjoy the pleasant aspects of your stay.Kind regards,Hotel Waterman Kaktus Team

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• User:Rubberman1074

  Trip type: Couples

  Average everything

  07 May 2026

  Just returned from a week Hotel is clean and good location Not fully open so very limited and had one night with singer and a quiz all week Not fully all inclusive Safe £1.50 a day beech towels £20 a week coffee machine charge 2 euro. Or flask coffee is free Drinks at bar very poor unless you pay Flat coke and poor extra fizzy beer and cheap spirits Food did change but basic Meet balls , stew , bolognaise all very very salty and barely warm Going to stick to bed and breakfast Asif is a Good bar man that works hard and makes a good cocktail if you buy one. Toni Nikolic, Marketing at Waterman Kaktus Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay at Hotel Waterman Kaktus.We are pleased to hear that you appreciated the cleanliness of the hotel, our location, and the service from Asif at the bar. We will gladly share your kind words with him, as it is always valuable when individual team members are recognized for their effort and dedication.We also appreciate your comments regarding the early season offer, entertainment, all inclusive selection, additional services, drinks, and food. Your observations about the food temperature, seasoning, and overall variety are important to us and will be shared with the relevant departments for further review.Guest feedback helps us understand where expectations were not fully met and where we can continue improving the overall holiday experience.Thank you once again for your visit and for your constructive comments.Kind regards,Hotel Waterman Kaktus Team

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