Falkensteiner Family Hotel Diadora

Recent Reviews: 64

• User:Joanna B

  Trip type: Family

  Really nice stay, perfect for families

  27 Sept 2025

  Very nice, family friendly hotel. We spent really good time with our 3 y.o. son. Hotel is clean, well mainteined, plenty of attractions for children in all age - mini clubs, indoor and outdoor playgrounds, nicely prepared mini climbing walls in family rooms. Food was good, especially pizza and asian corner :) There is a nice walking path by the sea shore leading to beautiful beach near Falkensteiner Iadera which is way better than the hotel beach. Free mini golf and basketball for intersted ones. Minimarket is also close by, but you have to walk through beach path - to the left :) Marieann Patrk, Other at Falkensteiner Family Hotel Diadora, responded to this review Dear Joanna B, Thank you so much for your kind and detailed review! We're delighted to hear that you and your family – especially your little one – had such a wonderful stay with us.It’s great to know you enjoyed the clean and well-maintained facilities, the variety of children's activities, and of course – the pizza and Asian corner! 😊We also appreciate your tip about the beach walk — it’s always nice when guests can explore and enjoy the beautiful surroundings.We hope to welcome you and your family back again soon for another memorable stay!Sincerely, Marieann Patrk & Your Diadora team

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• User:164berislavk

  Trip type: Family

  Great for families

  06 Sept 2025

  An excellent resort for a family with young children rooms are good size and clean. Plenty of areas to entertain children of different ages. Food was freshly made in front of us for every meal. Pizzas were really good, and a fruit stall was excellent . Coffee was also very good.The only issue was a poor wifi. Marieann Patrk, Other at Falkensteiner Family Hotel Diadora, responded to this review Dear 164berislavk, Thank you so much for your kind words! We’re thrilled to hear that you and your family had such a great experience with us. It's wonderful to know you enjoyed the spacious and clean rooms, the variety of entertainment for children, and the freshly prepared meals — especially the pizzas and fruit stall! We're also glad the coffee hit the spot.We truly appreciate you choosing to stay with us and hope to welcome you and your family back again soon for another memorable holiday!Sincerely, Marieann Patrk & Diadora team

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• User:Marco V

  Trip type: Family

  Loved our stay in Diadora hotel

  31 Aug 2025

  We had such a great family holiday in Diadora that honestly, the kids cried when we told them it’s time to go home (and maybe I did too a little). The animation team was fantastic, our children were running to the Falky land every day like it was Disneyland. Guest Relations girl is super helpful, she helped us to book two trips ( official turneo service Plitvice and Kornati) and wow… just wow. Plitvice is magical and Kornati feels like a dream.Food? Amazing!So many choices that I think I ate more in one week than in the whole year! Big thanks to the restaurant staff and the housekeeping who always smiled, even when we asked for extra towels for the fifth time.If I had to mention one tiny thing, it would be the coffee at breakfast, it would be amazing if they offered a real espresso or barista coffee, especially in a place like this. But honestly, that’s such a small detail compared to everything else which was just perfect. Marieann Patrk, Other at Falkensteiner Family Hotel Diadora, responded to this review Dear marcovB384Sj,Thank you so much for your heartwarming review! We’re absolutely delighted to hear that your family holiday at Diadora was such a memorable experience—and we’ll admit, your comment about the kids (and maybe you) shedding a few tears made us a little emotional too!It’s wonderful to know that Falky Land brought so much joy to your children—we’ll be sure to pass along your kind words to our animation team, who put so much heart into making every day magical. We’re also thrilled that you enjoyed the trips to Plitvice and Kornati. They truly are stunning destinations, and we’re happy our Guest Relations team could help make those moments happen.Thank you for your compliments on the food, restaurant staff, and housekeeping. It means a lot to hear that their hard work and friendliness made your stay even more special.We appreciate your feedback about the breakfast coffee—this is exactly the kind of input that helps us grow and improve. We’ll certainly pass it along to the team for future consideration.We hope to welcome you and your family back very soon—Falky Land will be waiting! 😊Sincerely, Marieann Patrk & Diadora team

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• User:WC19

  Trip type: Family

  Brand vs local delivery

  30 Aug 2025

  I felt this place was the perfect example of ‘great brand vs local service’ - Falkensteiner hotels are all over Europe and tend to be quite high end, while also catering for kids. The Diadora resort had some elements that were distinctly ‘Falky’ but it was also at times let down by local delivery and service, the latter of which especially was lacking. Even small things like asking to be taken somewhere in a buggy during a thunderstorm elicited pushback and attitude. But, starting with pros, the location is gorgeous and it overlooks mountains and the sea, and has its own little pebbly beach. It’s incredibly kid friendly too and the facilities for them are amazing, from an indoor soft play area, climbing wall and cinema, to the kids club that children can dip in and out of (or do short activities like making smoothies or taking part in science clubs) which makes a nice alternative to putting them in all day. There is a games room too and a bowling alley (which you pay extra for). Also, the adult gym was very decent with some great equipment in it.The bedrooms are spacious with nice details, like a rope hammock for children to climb/lounge in, comfy beds and there is a good amount of storage. If you’re lucky you’ll get a sea view room because the ones that face into the resort seem like they’d get loud as you have the pools and nightly entertainment to contend with.The pools are all very nice, and there’s a big slide, but there is no poolside service.Food wise, the buffet is varied, and breakfast has a lot of choice. There’s a dessert room for kids in the evening, although it would’ve been nice to have more restaurant choices as part of the half board option. You are tied to one eatery. They also have a Friday prosecco night, which is a nice touch. The Iadera spa, which you can use as a Diadora guest, was great, although not very kid friendly and there is a nude zone called the ‘Black Spa’. In fact even in the smaller spa in Diadora people got naked which we found strange as kids would be nearby (but they’re not allowed in the spa at least).Things that let the place down included no real soundproofing in rooms so you could hear people running up and down the corridors, WiFi is very sketchy, the reception area always felt busy, with few staff members around (they also rarely answer the phone!) and key cards would sometimes stop working randomly. The lifeguard made a rare appearance in the pool area too, you’d like it to be more regular.Speaking of staff, some of them were great, but others simply weren’t friendly at all - verging on being rude, even in the kid club (don’t get me wrong some were great, but were let down by their colleagues). It was hugely off putting as it was a bit of a gamble who you got. Emailing them before the stay was also a bit strange too, as they never seemed to answer questions directly, for example I asked about a rental car and was told we “had to park” in their allotted space for €13 a day or our car would be towed! They add a service charge at the end of the stay top of €10 a day, which you have the option of not paying, but it’s all rather awkward.Small niggles added up, for example drinks measures were very measly, or you would order lunch at the bar and then wait an eternity for it. The television in the room was obsolete too unless you spoke Russian, German or Croat, with few if any English options, and there were no streaming services you could link to. Overall I felt this location had a few issues which it could quite easily fix, like putting more people on the front desk, prioritising guests’ requests, being more generous with drinks, making a few more English tv channels available and definitely training some staff to be a little more friendly! Marieann Patrk, Other at Falkensteiner Family Hotel Diadora, responded to this review Dear WC19,Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your honest feedback and are pleased to hear that you enjoyed many aspects of your stay with us — from the beautiful location and kid-friendly facilities to the spacious rooms and the amenities at our resort.We’re especially happy that your children enjoyed the wide range of activities available at our resort, and that you found our gym and buffet offerings to your satisfaction. It’s always encouraging to know where we are succeeding in creating a memorable holiday experience for families.That said, we are sorry to hear that certain elements of service and communication did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced — especially during moments when you needed support from our team. We take your comments seriously and will be reviewing them internally to identify where improvements in service, responsiveness, and training are needed.Your suggestions regarding the soundproofing, WiFi, TV options, and front desk availability are also noted. We are continually working on enhancing the guest experience and your insights are incredibly helpful to that process.Thank you once again for your valuable feedback and for choosing Falkensteiner Family Hotel Diadora. We hope to have the opportunity to welcome you again in the future and provide an even more enjoyable stay.Sincerely, Marieann Patrk & Diadora team

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• User:Michael M

  Trip type: Family

  Perfect family stay

  29 Aug 2025

  We stayed at Hotel Diadora for a week and everything was absolutely amazing. The rom was spotles,spacious and comfortable.The staff were incredibly friendly and helpful, always greeting us with a smile. The kids loved the activities and the food at the restaurant was delicious with a plenty of choices for everyone. Highly recommend for families! Marieann Patrk, Other at Falkensteiner Family Hotel Diadora, responded to this review Dear C19BFmichaelm,Thank you so much for your wonderful feedback! We are delighted to hear that you and your family had an amazing stay at Hotel Diadora. It’s great to know that you found your room comfortable and spacious, and that our staff made you feel welcome with their friendly service.We’re especially happy to hear the kids enjoyed the activities and that you appreciated the variety and quality of the food. Your recommendation means a lot to us!We look forward to welcoming you and your family back for another memorable stay.Sincerely, Marieann Patrk & Diadora team

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