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Phoenix Hotel

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Phoenix Hotel

locationZagreb, Zagreb

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About Phoenix HotelAbout Phoenix Hotel

Location

This hotel is located about 9 km from the centre of Zagreb.

Facility

The hotel has a lift and features 55 rooms, including 1 single room. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a babysitting service, a childcare service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A telephone, a television with satellite and pay-per-view channels and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor pool area guarantees comfortable swimming. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. Breakfast and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Phoenix Hotel Amenities at Phoenix Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Foyer

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Playground

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

88

Very Good

86

Average

34

Poor

13

Terrible

25

Recent Reviews: 246

  • User:Nejla D

    Trip type: Friends getaway

    SCAMMERS!!!

    rating14 Nov 2025

    I stayed at Hotel Phoenix with my school and it was honestly a complete disaster. The rooms were in awful condition, peeling leather headboards, stains all over the walls. And the audacity they had to try and charge my friends for “accidental damage” when EVERY room already looked ruined was unbelievable. It felt like they were just trying to blame us and squeeze money out of us for damage we obviously didn’t do. To make everything worse, there was absolutely no staff after 10 PM, so when my key card stopped working, I got completely locked out of my room with zero help, zero support, and zero responsibility from the hotel. The food was cold, the service was terrible, and the whole place felt like it was falling apart. I would never recommend this hotel to anyone, the experience was honestly infuriating.

  • User:saira h

    Trip type: Friends getaway

    Terrible/Scamers

    rating14 Nov 2025

    We came as a school trip and they saw an opportunity to steal the money from the students and that’s what they did. they made us pay for something that we didn’t do and falsely accuse us of doing it while disgustingly arguing with us absolutely terrible and traumatic experience.

  • User:James C

    Trip type: Couples

    Do NOT stay at this “Hotel”!

    rating23 May 2025

    We just checked out of the Phoenix Hotel (Zagreb, Croatia). I don’t actually know where to start when writing about the appalling condition of this hotel & I think our tour operator & the hotel are taking the pi$$ if they believe this place to be acceptable for paying customers.Firstly, the hotel is located around 30 minutes out of Zagreb in an area that looks depressed & with minimal access to other services. The paint is peeling off the exterior & interior of the building. There was mould in the bathrooms & on the ceiling. There is exposed electrical wiring & faulty appliances in many of the rooms, including damaged power outlets.There is a spa/sauna mentioned by our tour operator & on the hotel website but these were not operating/broken down & looked to have been out of service for some time. The hallways were very poorly lit to the point where visibility was difficult.When we arrived at our room we discovered that the door was wide open. It was unable to be closed. Given that the room had been cleaned the hotel staff would definitely have been aware of this. When I alerted the hotel receptionist I was told “There is no other room available!”. A clear security issue in anyones estimation.Eventually another room was located for us at the very top of the hotel which we were given instead. It had only skylights & no air ventilation. The shower was faulty but eventually operated. The furniture was in damaged condition. Most rooms only had wine fridges.The kitchen chef was observed outside smoking & spitting. Her apron was filthy. We didn’t stay for the included dinner as we weren’t sure of the food safety standards of the hotel & were not prepared to take the risk.The rear of the hotel looks like a scene from a Dystopian Science Fiction film or industrial wasteland & is visible to guests on that side of the building as a view.The “positive” reviews of the hotel are clearly written by sock puppet accounts or associates of the hotel in order to inflate their rating. The remaining reviews are scathing & an accurate reflection of this dump. The building should be condemned.

  • User:JohnY791

    Trip type: Friends getaway

    Stay away from this hotel.

    rating20 Apr 2025

    Stay away from this hotel. This hotel grade shouldn't be no more than 2 stars. I checked in with a tour group. Unfriendly staff, smelly (curry) room, extremely slow wifi, no remote control for tv ( management decide not to have remote control in the hotel room), room temperature wine cooler instead of regular refrigerator. I just checked in, and 5 more nights in this horrible hotel makes me worried. I might request my tour company for refund or option to stay at different hotel

  • User:Mobile309425

    Trip type: Business

    Lovely experience

    rating26 Aug 2024

    The hotel was very nice and the staff very accommodating. I arrived very late (it is specified that the desk closes at 10pm) due to flight delays and they opened up no problem at all, and every request I had they more than sorted. I really enjoyed the stay, and while the location is in a business district, I would highly recommend the hotel.

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