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Phoenix Hotel

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Phoenix Hotel

locationCroatia, Zagreb

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About Phoenix HotelAbout Phoenix Hotel

Location

This hotel is located in Zagreb. The nearest airport is Zagreb (ZAG).

Facility

The hotel has a lift and features 55 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a babysitting service, a childcare service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. Other features include a telephone, a TV and WiFi (no extra charge). A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor pool area guarantees comfortable swimming. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Half board is offered as a catering option. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Phoenix Hotel Amenities at Phoenix Hotel

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

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      Café

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      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Foyer

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Playground

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Sauna

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      Steam bath

    • -

      Sun terrace

    • -

      Tanning Studio/Solarium

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

88

Very Good

86

Average

34

Poor

10

Terrible

17

Recent Reviews: 235

  • User:James C

    Trip type:

    Do NOT stay at this “Hotel”!

    rating25 May 2025

    We just checked out of the Phoenix Hotel (Zagreb, Croatia). I don’t actually know where to start when writing about the appalling condition of this hotel & I think our tour operator & the hotel are...

  • User:JohnY791

    Trip type: Friends getaway

    Stay away from this hotel.

    rating21 Apr 2025

    Stay away from this hotel. This hotel grade shouldn't be no more than 2 stars. I checked in with a tour group. Unfriendly staff, smelly (curry) room, extremely slow wifi, no remote control for tv...

  • User:Mobile309425

    Trip type:

    Lovely experience

    rating27 Aug 2024

    The hotel was very nice and the staff very accommodating. I arrived very late (it is specified that the desk closes at 10pm) due to flight delays and they opened up no problem at all, and every...

  • User:Tihi33

    Trip type:

    A wonderful experience: " I felt like at home"

    rating11 Jan 2024

    I had recently had two groups booked in this small and cosy 4 star hotel, in Zagreb. Both groups (40 and 50 people) were artist on their tour through Croatia, and have highly praised their stay here...

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