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Gran Hotel Manzana Kempinski La Habana

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Gran Hotel Manzana Kempinski La Habana

locationLa Habana Vieja, Havana

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About Gran Hotel Manzana Kempinski La HabanaAbout Gran Hotel Manzana Kempinski La Habana

Location

This hotel is located in the heart of Havana.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel doctor.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. A balcony is among the standard amenities of some rooms. Rooms include a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, satellite television and WiFi ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. The hotel has non-smoking rooms.

Sport

A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, anti-ageing treatments and a solarium.

Meals

The dining area includes a restaurant and a bar. Half board is offered as a catering option. Breakfast and dinner are served every day. Non-alcoholic beverages are available.

Amenities at Gran Hotel Manzana Kempinski La Habana Amenities at Gran Hotel Manzana Kempinski La Habana

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Meals

    • -

      Half Board

  • Sport/Entertainment

    • -

      Gym

    • -

      Massage

    • -

      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

796

Very Good

153

Average

69

Poor

43

Terrible

82

Recent Reviews: 1143

  • User:Alejandro L

    Trip type: Business

    Havana

    rating06 Feb 2026

    Speaking of the hotel, my experience wasn't very good, except for the cigar bar... smoking the cigar recommended by this lovely and very professional girl, Vanessa, definitely improved my stay. Thank you, and I would return for another cigar!

  • User:Slavko S

    Trip type: Friends getaway

    Making impossible possible

    rating10 Dec 2025

    I would like to express my sincere appreciation for the concierge Dani who went above and beyond during my stay in Cuba.Excellent work not only enhanced my experience but also left a lasting impression of genuine hospitality. So if you need anything know that Dani will fix it for youHotel have one of the most beautiful views of the city with great selection of drinks!!!Kempinski is definitely my fave place to stay when in Havana.

  • User:Matteo W

    Trip type: Solo travel

    Five-Star Service from Check-In to Check-Out

    rating30 Nov 2025

    My stay at the Manzana Kempinski Hotel was truly impressive. Although there were some issues with the electricity during my visit and the property is not exactly like other Kempinski hotels I’ve stayed at, I can honestly say the experience was absolutely worth it because of the outstanding staff.From the moment I checked in, the receptionists and concierges offered exceptional service—friendly, professional, and always willing to help. It was my first time in Cuba, and I arrived with many questions about the places I wanted to visit. Thanks to their guidance, patience, and detailed information, I felt supported throughout my stay.I had a few minor inconveniences, but every time I contacted the front desk, they responded quickly with effective solutions. This level of service truly made my experience spectacular.I would definitely return to Cuba, and I would choose the Manzana Kempinski again without hesitation—just to receive the same warm, attentive, and caring treatment I experienced from the moment I stepped out of the taxi until the day I checked out.

  • User:TravelsAndVoyages

    Trip type: Couples

    Mixed

    rating25 Nov 2025

    Surely a nice hotel, but not really up to standards of other Kempinskis.Room was nice, though some private boutique hotels elsewhere in Cuba were far nicer.Rooftop pool is cool, though staff seems a bit untrained and is really slow.Reception staff was particularly unfriendly. Amazing in a country with otherwise most kind and friendly people.

  • User:Alexandre T

    Trip type: Couples

    Disappointing

    rating06 Nov 2025

    Disappointing stay at the Kempinski Havana. From the moment we arrived, a strong smell of humidity filled the room, not just ours, but also the other rooms we were offered after asking to change. In fact, the entire floor seemed affected, with a persistent damp odour that made the stay uncomfortable. There was no hot water in the shower either.Behind the façade of luxury, the service and particularly the management were far from the standards we can expect from a hotel of this category.The only positive aspect was the hotel’s location and its pleasant view over the swimming pool, though, rather ironically, those are precisely the few things the manager has nothing to do with.

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