Hotel Los Frailes

Recent Reviews: 508

• User:Isabel S

  Trip type: Couples

  A bad experience

  15 Nov 2018

  We made reservations in this hotel based on recommendations in the "Top ten" Cuba travel guide. Upon arrival in early November, we registered in the evening and spent a very bad night. The A/C was noisy and the following morning there was no hot water! calderonandres, Director de Relaciones Públicas at Hotel Los Frailes, responded to this review the hotel management regrets that your stay has not been entirely pleasant we appreciate your comment and we are working on the solution of the same we hope

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• User:Bedfordangel

  Trip type: Friends getaway

  Very faded grandeur

  20 Jun 2018

  You can tell this hotel must have been lovely once. My friend said she'd stayed there about 12 years before and it looked as though they'd done nothing to it since. Such a let down as it's quite expensive for Havana but we wanted to treat ourselves for a few days. The rooms have no windows and it was dark, dank and very musty smelling. The bathroom was old and tatty and could have done with a complete refit. The only saving grace was that the air conditioning wasn't working properly and when we checked in the staff offered us a transfer to their sister hotel the Raquel. After one night we moved to the Raquel which was lovely but would have been even more expensive if we had booked there. Stay in a nice casa particular instead! Rosmery P, Director de Recepción at Hotel Los Frailes, responded to this review Au nom de toute l'équipe de l'Hôtel Los Frailes, nous vous remercions d'avoir pris le temps de partager votre opinion. Nous sommes heureux que vous ayez décidé de rester à l'Hôtel pour passer vos vacances et que vous avez eu la possibilité de séjourner à l'Hôtel Raquel. Nous estimons que votre expérience n'a pas été entièrement bonne. Merci pour votre avis, nous prendrons en compte tous les commentaires.Nous espérons que vous pouvez nous rendre visite à nouveau !!Cordialemen

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• User:gerriebu

  Trip type: Couples

  Mixed feelings.

  26 Feb 2018

  we paid a 'fair' bit for the room via the online system. Accepting the fact that this is how things go in Cuba. Upon arrival the check in was smooth. The doorman however tried to tout tickets and dinners to us without end. One of the down sides of Cuba, as we have had many such experiences. But NO does not mean no.We then asked for late check out due to late flight. We were told to pay 40 CUC or 40 US. We accepted. Only later did I notice that late check out until 23H00 is only 30, whilst they forced us out of the room by 6 pm. Again, trying to scam travellers out of money. Room was tidy, sink was blocked and internet not operative. Safe had a lock with that was placed next to safe, so safe available but not WORKING. Alas. one more for the books.

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• User:stano2014

  Trip type: Friends getaway

  Monks trying to cheat

  05 Jan 2018

  They can really prepare a good mojito, but looks like to me that the main reason for them is to make you drunk and cheat you. They tried to cheat us for 50 CUC without any excuse. “MONKS!!!” Be careful, nice place, but ... There a lot of another places without this behavior and with a respect to customers.

• User:Cowleasow

  Trip type: Couples

  Visited for a mojito

  31 Dec 2017

  The staff were dresssed as monks plus there were metal 'statues' of monks which gave the place a touch of character. Only came in to try their version of the mojito. Bit pricey at 4 CUCs but strong and a good flavour.