Sercotel Lido Habana

Recent Reviews: 248

• User:SouzieMichel

  Trip type:

  Pros and Cons

  15 Mar 2020

  There is Bad in everything as well as good. So let’s display the Cons and Pros. Pros : Smooth Check in AC in the room with a BalconyComfy Beds + Pillows Clean BathroomExcellent LocationGood restaurant at the fifth floor - good food for good price with 180 Degree viewLocation (SAFE)They can exchange Money Cons:No Customer Service No English Smooth Check out Very Slow Shower Water pressure Location (UNSAFE )They don't always exchange money No food restaurant Variety No WIFI PS - Apparently There is NO WIFI in All Cuba - there is NO SIM Card to purchase for non-residence, so the only way you can connect is to buy a WIFI Card and search for a location which provides Internet/ WIFI To connect . Keep in mind that the card is Only for One hour - so you end up buying 4 - 5 Cards (4 - 5Hrs). The government restricts the Internet usage. To Sum Up, Booking this Hotel was a Good thing, financially and for safety as its only one block away from the main street and its close/walking distance to many sights. Thank you Havana !

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• User:toneya_8

  Trip type: Couples

  Could use some love.

  18 Dec 2018

  We stayed here for 2 nights for our last accomodation in Cuba. The staff were lovely and the location was great. Very close to everything that you’d want to see and experience. The neighbourhood feels safe and lively also. The room was a little run down and our bathroom sometimes smelt a little of urine. Not really sure if it was coming from outside or it was a plumbing issue. The beds were comfortable and the free breakfast was yum.

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• User:Yoda3010

  Trip type: Friends getaway

  No customer service whatsoever

  15 Sept 2018

  I was unfortunate enough to stay at the Sercotel Lido in early September 2018 for 5 nights. The lack of customer service was on display from the moment we walked up to the front door. The doorman opened the door without a “Buenos días” or even a smile. At the reception, a scowl. My “Buenos días!” was met with a grunt. We were given rooms across the hall from each other. Took the elevator up one floor to our rooms. Came down to the lobby bar and had a beer. Frowning bar tender. 20 minutes later the elevator went out of service. It continued to be out of service for the next 3 days. Since the stair wells are just slightly wider than I am, are very steep and I navigate using a cane, getting to and from my room was less than fun. Getting to the restaurant for the free breakfast was out of the question. On day 2 the toilet in my my room would no longer flush. Repeated complaints were each time met by the same response: OK I will go find someone. The person would disappear and no one would come to fix it. My friend allowed me to use his toilet - they had not come to fix it before we left 3 days later. Talk about getting by with a little help from a friend. My friend would bring me the free breakfast, carrying it down 5 floors to the lobby bar. I ate it since the alternative was to go hungry. Two eggs folded over like an omelet - without any flavor. Dry bread. Cookies. Yummy - NOT!I usually find the best part of my trips in latinamerica is the people. Not here! My strong suggestion is to look elsewhere for a hotel in Havana.

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• User:Kseni_teq

  Trip type: Family

  Best Hotel

  06 Apr 2018

  Very good hotel with friendly staff and excellent breakfast on the roof!!! Our room was big with a nice balcony! I can advise Lido to every tourist, who wants to feel the real atmosphere of old Havana!

• User:290Eystein

  Trip type: Couples

  Central location, clean rooms. Cold water i the shower. Partly worn, partly under restoration.

  11 Dec 2017

  The hotel is located in the Old City of Havana (Habana Viejo) in walking distance to all attractions. The breakfast was OK. Poor communication between the people in the reseption. Our booking for two extra days, confirmed by one person in the morning, was denied by the next person, later the same day. The food in the restaurant was good.