Hotel Los Helechos

Topes de Collantes, Trinidad

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About Hotel Los Helechos About Hotel Los Helechos

Location

The complex is located inside Topes de Collantes Great Natural Park, an area of Cuba boasting lush vegetation where mountains, sea and cultural attractions all come together in one high quality tourism product with international appeal.

Facility

Guests can enjoy the pleasant ambience of one of the 4 suites, 9 single rooms and 92 double rooms. The reception desk in the lobby is staffed round the clock. Wireless internet access is provided in public areas. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (for a fee) and a car park.

Rooms

Rooms are equipped with air conditioning. A balcony is among the standard features of some rooms. Rooms have a double bed or a king-size bed. Valuables can be securely stored in a safe. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a telephone.

Sport

The pool complex includes both indoor and outdoor pools, which are in part heated. Fine weather can be enjoyed on the terrace. Leisure activities and facilities at the hotel include a gym and a sauna or, for a fee, massage treatments. Entertainment options and leisure facilities include an entertainment programme and a dance club.

Meals

Various dining options are available, including a restaurant, a café and a bar. Bed and breakfast is offered as a catering option.

Amenities at Hotel Los Helechos

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Foyer
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  Nightclub
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  Restaurant(s)
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  Shops
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  Wifi
Sport/Entertainment
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  Entertainment Programme
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  Gym
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  Heated Pool(s)
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  Indoor Pool
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Swimming Pool

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

121

Poor

Terrible

Recent Reviews: 285

User:Rachel J
Trip type: Solo travel
Beautiful peace and quiet hotel
11 Nov 2023
After a long day and ride up to the hotel, our tour trip was hungry and tired. The room I was assigned was amazing-a huge 1 bed suite. It had a king size bed and ac that worked and was so clean! It was heaven! the only sounds through the open windows were crickets and no light pollution-stars for miles. We went for dinner and it was the best food Ive had in 6 days in Cuba. Much fresh fruit and veg, and good meal selections. Best of all, a cold glass of white wine! After the best sleep in a great bed with wonderful pillows, I awoke to a beautiful new day.Thank you for this experience it was great! oh and if you see my friend plz give hime some belly rubs! 🐶
User:Kay_K89
Trip type: Couples
Not great but also not bad
11 Mar 2019
We visited for 2 nights before hitting the jungle and waterfalls in Topes de Collantes. The hotel is clean and the staff are friendly. The rooms were very spacious but looks very outdated. The shower was good. Both buffet (breakfast and dinner) was small but the food is okay. Liusmila, Director General at Hotel Los Helechos, responded to this review Agradecemos su comentario, nos complace que haya pasado un estancia agradable en nuestro hotel. De igual forma le agradecemos su gentileza al comunicarnos sus impresiones ya que opiniones como la suya nos ayudan a seguir mejorando nuestros servicios. Esperamos contar con su visita nuevamente. Muchas gracias
User:edlew2019
Trip type: Couples
Not recommendable
28 Jan 2019
Don’t waste your time staying overnight at this hotel if you want to visit Topes de Collantes and the wonderful jungle walk it provides. You might as well take a day trip from Trinidad and avoid the bad experience of this hotel. We are in Cuba with state run hotels but still as a guest you should feel welcome and be treated with a minimum of service – both totally absent at hotel Los Helechos.
User:EneMT
Trip type: Couples
No complaints
17 Feb 2018
We spent one night here as part of a tour to the national park. Our room in the main building, third floor, was a two room suite which was very satisfactory and clean, most important to me good mattress and good pillows. No complaints about the bathroom, except for lack of hand towels. Bath towels work fine! The first large room only contained a tv, two chairs and small coffee table.Lots of windows which I opened for the night however I had to close them later. Alot of noise and activity in front of the hotel all night, as well as the stray dogs fighting and barking. Buildings in rear might be a better choice.Buffet selection was limited but adequate.
User:tamasser
Trip type: Friends getaway
Stay away!
22 Jan 2018
Awfull stay, did not liked it at all. Our car crashes and had no other option than to stay there. Very rude staff, rooms are the same as a casa but way less personal and overpriced.No a la carte menu, just a disgusting (again overpriced) buffetrestaurant and no option to eat somewhere else or to book the room without breakfast.Staff was really rude, not interested and chewing gum while talking to us.Do yourself a favor: stay in trinidad and drive 15 minutes to go to Topes de Collantes during daytime!

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Hotel Los Helechos

Location

Facility

Rooms

Sport

Meals

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