Occidental Arenas Blancas

Recent Reviews: 9757

• User:Licet S

  Trip type: Family

  Don't book it

  26 Jun 2026

  Given the situation of the country you cannot expect a lot of resources as for food and beverage, so anyone could think they will replace that with service. Well, no, it's just as worse as the rest, except from 3 or 4 peoole that are exceptions. You will find one shift with is very good and ther other that prepare the worst coffee you will ever try, and when you tell them to make another one, the will answer rudely. Rooms, no detail attention, the most contradictory thing is that they have perfect blackout curtains for the terrace door, but the main door, made also of glass, does not have any....so you will have full morning light by 7am. Wear a mask or get no rest.As for Value, you can book some other hotels for the same average price.Mosquitoes rule the zone. I mean it, as soon as get into the room, started to kill Mosquitoes at least 20 of them. There is not a single area of the hotel that you get rid of them. You can't literally open the room door without getting a bunch of them inside. The bathroom has not seen a proper maintenance in ages...the soap dish is falling any moment soon, the ceiling, which is so low you can touch it, is covered with mud. For 4 people in the room there were only 1 body towel, no other, and we had to ask 3 times to front desk, until eventually the only kind lady in front desk brought them herself. Minibar is falling apart. The closet shelves has dead mosquitoes, a sign that it hasn't been cleaned in a while.People in general are rude.They have more food than we excepted but is not tasty. You won't find any food nearby beside breakfast, lunch and dinner. Tye only good thing about the hotel is the beach,and even so, it's uncomfortable to reach compared to other hotels. Definitely not coming back Juan Marqués, Director General at Barcelo Solymar, responded to this review We are truly sorry to learn that your stay at Barceló Solymar did not meet your expectations. Your detailed feedback regarding the service, room conditions, maintenance, and overall hospitality is invaluable to us, as it highlights areas where we must urgently improve.We regret the inconveniences you experienced with the coffee service, blackout curtains, mosquito presence, bathroom maintenance, and the availability of towels and minibar facilities. These are not the standards we strive to uphold, and we sincerely apologize for the discomfort caused.It is encouraging to know that you appreciated the beach, even if reaching it was not as convenient as you wished. We will work with our teams to ensure that both the facilities and the service reflect the quality and professionalism our guests deserve.Your comments will be shared directly with the responsible departments to take corrective measures. We deeply value your honesty and the time you took to share your impressions, even if they were negative, as they help us to grow and improve.

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• User:Quest58359760209

  Trip type: Couples

  Horrible Experience!

  11 May 2026

  We went in 2011 when the hotel was just built & we had a blast. There was Poor customer service experience. Horrible service. We came back in January 2026 & had a horrible experience. Poor service. Horrible food. No hot water. We're never going back to this hot3l. Juan Marqués, Director General at Barcelo Solymar, responded to this review Thank you for taking the time to share your impressions of your recent stay at Barceló Solymar – Varadero. We are truly sorry to learn that your experience did not meet expectations, especially after having enjoyed your visit years ago. We regret the inconveniences you encountered regarding service, food quality, and room amenities such as hot water. Please accept our sincere apologies for these shortcomings. Your feedback is invaluable, as it highlights areas where we must improve to ensure that our guests receive the level of hospitality and comfort they deserve. Our team is already working on strengthening service standards and enhancing the dining experience, as well as addressing maintenance issues to provide a more consistent stay. We understand your disappointment and respect your decision, though we hope that in the future you might give us another opportunity to demonstrate the improvements we are committed to making.

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• User:Yvens R

  Trip type: Friends getaway

  A relaxation

  25 Mar 2026

  In the middle of a storm, there’s always a quiet place. I stayed at the quiet place, and it was amazing. Juan Marqués, Director General at Barcelo Solymar, responded to this review Thank you for sharing such a poetic reflection on your stay. We are delighted to know that Barceló Solymar became that “quiet place” for you, even in the middle of a storm. It is our greatest reward to offer peace, comfort, and memorable moments to our visitors.We look forward to welcoming you again so you can continue enjoying the tranquility and hospitality that characterize our hotel.

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• User:Albertans28

  Trip type: Friends getaway

  2 Great Weeks at the Barcelo Solymar

  17 Feb 2026

  In 2010, we chose Barcelo Solymar in Varadero for a two-week holiday… and apparently, we forgot to leave. ??From the very first moment we walked through the doors, it was life-changing. What started as “just a vacation” quickly turned into our home away from home — so much so that we’ve now returned over 40 times.The hotel truly has the best location and one of the most beautiful beaches in Varadero. The turquoise water and soft white sand never get old.Yes, the hotel is showing a little wear and tear over the years… but what it may lack in shine, the staff make up for tenfold with heart. And that’s what really matters.From the front desk and office staff to management, gardeners, pool crew, cleaning and maintenance teams, bell boys, buffet staff, and all the bar staff who somehow remember your favourite drink before you even order it — the service is always excellent and the welcome always warm.We have been proud to share this special place with many friends and family over the years, and it makes us so happy to see them fall in love with it too. We have also made many special friends from all over the world — friendships that started on a beach in Varadero and have lasted far beyond our holidays.Some places you visit once. Some places you count down the days to return. For us, this one feels like family — and that’s why we keep going back.A heartfelt thank you to all the staff at Barcelo Solymar for the memories, the laughter, and the friendships. You are the reason this place is so special to us. ????Deb, Randy and Jan Juan Marqués, Director General at Barcelo Solymar, responded to this review Your words truly touch our hearts. It is wonderful to know that what began as a vacation in 2010 has become a second home for you, with more than 40 visits that speak to the special bond you have formed with Barceló Solymar.We are proud that our location, beach, and turquoise waters continue to inspire you, but above all, we are grateful that you highlight the warmth, dedication, and heart of our staff. From reception to gardeners, from buffet to bar service, each member of our team strives to make every stay memorable, and your recognition is the greatest reward.It fills us with joy that you have shared this place with friends and family, and that it has also given you lasting friendships from around the world. That is the true magic of Barceló Solymar: being more than a hotel, being a family.Thank you sincerely for your loyalty, for your laughter, and for the memories you have built with us. We look forward to welcoming you again and continuing to be part of your story in Varadero.

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• User:Cynthia N

  Trip type: Family

  Nightmare

  11 Feb 2026

  This hotel is maximum 1-2stat. The rooms are dirty, the towels are dirty, the food is horrible. We had already 3 different rooms all are broken and dirty, the balcony doors are not closing so in the nights we have 16degrees in the rooms,no heating system. The water in the shower when you are lucky is warm, if not it’s cold. All inclusive hotel and you don’t get water1 bottle for 2persons on every second day…. And the guest relations just putting up her hand that she can do nothing. We wanted to leave the hotel to change for another they wanted us to pay our hole time here than go… I ask everyone to Don’t come here if the want a nice holiday! Juan Marqués, Director General at Barcelo Solymar, responded to this review We are truly sorry to read that your experience at Barceló Solymar did not meet your expectations. We regret that you encountered issues with the cleanliness of the rooms, the condition of the facilities, the food service, and the amenities provided. Your comments about the balcony doors, heating, shower water, and the supply of bottled water are very concerning to us, as they do not reflect the standards of service we strive to maintain.We also regret that our Guest Relations team was not able to provide you with a satisfactory solution during your stay. Please accept our sincere apologies for the discomfort and frustration this caused.Your feedback is extremely valuable, and we will share it with our management team to ensure that corrective measures are taken. Our goal is always to provide a welcoming environment and memorable experiences, and we are sorry that this was not the case for you.Thank you for taking the time to share your perspective. We hope you will give us another opportunity in the future to demonstrate the true quality of service that Barceló Solymar is known for.

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