The booking website advertised that the room included slippers, a refrigerator, and air conditioning. Upon arrival, none of these were provided. The front desk dismissed the issue as a booking site error, told me to handle it myself, and even suggested buying slippers for an extra fee.Although the room had an air conditioner labeled for use between May and October, the hotel refused to turn it on during my mid-May stay, claiming the weather was too cool. This restriction was never disclosed on the website. The hotel instead suggested using a fan, but given the visible dust in many corners, this was unacceptable.Overall, the hotel shifted all responsibility onto others, offered no solutions or compensation, and failed to meet basic expectations of a five-star property. The experience was disappointing and unworthy of its rating.
Jan Hotels, Other at Hotel Ruze, responded to this review
Dear jeannie chien,Thank you for taking the time to share your experience with us. We regret that your recent stay did not meet the expectations. However all infromation regarding, what ammenities are in each room category are correctly stated in each website. We are sorry that you were unable to use the air conditioning during "warm" period and that this affected your comfort. We can not use A/C while we are still heating the rooms, it does not make any common sense. This is happening few days during spiring or autumn, when night is around 0 degrees and day up to 20. I am sorry for that but it is a specific of our location in south Bohemia region. Some guests are still cold, while others feel over warm. We do ventilate by windows regularly as air in our location is super cleanPlease know that your feedback is essential for us to better understand the gaps in communication and service, and we will use it to review our internal processes and third-party listings to help prevent similar situations in the future. We are sorry that we were unable to provide a stay that reflected the experience you were expecting.Kind regards, Premysl Grunt Hotel director
User:Juan R
Trip type: Family
Lovely Stay Overall, Except for Disrespectful Treatment in the Wellness Area
10 Apr 2026
We had a really mixed experience at this hotel. On the positive side, the reception staff and the team at breakfast were absolutely wonderful—friendly, attentive, and genuinely welcoming. The rooms were also excellent: spacious, clean, and perfect for traveling with children, which is why we chose one of the larger options.However, the biggest disappointment—and honestly what overshadowed our stay—was the wellness area. We specifically booked this hotel because of the pool for our kids, but our experience there was very unpleasant. The staff member working in the spa was extremely rude and dismissive toward our family. His attitude was not just unprofessional, but outright disrespectful.What made it worse was how the situation was handled afterward. When we raised the issue, the manager brushed it off as a “translation problem.” This was frustrating, as we understand enough Czech to clearly know what was said and how it was said.If you’re considering this hotel mainly for the wellness facilities, I would strongly advise against it. If that’s not important to you, the hotel itself is otherwise quite nice—but the experience in the spa left a very negative impression.
Jan Hotels, Other at Hotel Ruze, responded to this review
Dear Juan R,Thank you for taking the time to share your detailed feedback about your recent stay with us.We are truly pleased to know that you and your family found our reception and breakfast teams to be welcoming and attentive. It is also gratifying to hear that your room met your needs for comfort and space, especially while traveling with children. Your recognition of these aspects is greatly appreciated.At the same time, we deeply regret the negative experience you encountered in the wellness area. It is concerning to learn that the conduct of a team member in the spa fell short of the standard of courtesy and professionalism we strive to uphold. We are equally sorry that your concerns were not properly addressed when you sought clarification and resolution, and we understand how disappointing and frustrating this must have been for you and your family.Your comments have been carefully noted and shared with both our management and wellness teams for further review. Guest feedback is invaluable to us as we continually work to ensure that every aspect of our hospitality meets your expectations.Thank you once again for your candid observations. We hope that, despite these shortcomings, you might consider staying with us on a future visit so that we can provide a more complete and positive experience for you and your family.Kind regards, Premysl Grunt Hotel director
User:Apbichler
Trip type: Couples
Great place to stay right at the village entrance!
18 Feb 2026
We stayed one night at Hotel Ruze on our way from Vienna to Prague. Staff was very informative, warm and welcoming (spoke English well, too). Thank you Freoud!!Location is key here!! Because it is right at the entrance to the village, you don’t have to haul your luggage through the cobblestone street to get to the train station. That was a happy accident for us, as we left for Prague on the bus. 7 min walk to the train station. We had a comfort room facing the hills and a small parking area. Not the best view, but we didn’t mind, since we were only in our room to sleep and relax. Our room had two single bed pushed together to make a Queen. Also came with a giant wardrobe in the foyer. Bathroom had a tub and a shower. Drinking was from the tap was clean and delicious. Pool and breakfast is included. Hot tub and spa were upgrades with extra charges. Breakfast was on the smaller side, compared to hotels in Vienna and Budapest, but is what we expected from a small village hotel.Overall excellent hotel. Probably a lot more busy in the high season and a lot less expensive when we were there in February.
Jan Hotels, Other at Hotel Ruze, responded to this review
Dear Apbichler,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Hotel Ruze.We are delighted to hear that our location provided added convenience for your travels and helped make your visit to Český Krumlov more comfortable, especially when departing for Prague. Your feedback on the informative and welcoming attitude of our team is greatly appreciated, and we are pleased to know that the level of service met your expectations.It is wonderful that you found your room to be comfortable and well-equipped, and that the practical features, such as the wardrobe and bathroom amenities, contributed to a pleasant and restful stay. We are also pleased to learn that you were satisfied with the quality of the tap water and the overall cleanliness and functionality of the accommodations.Thank you for sharing your impressions of the breakfast and wellness facilities. We value your comments regarding the size and variety of our breakfast offerings, and we are glad to know that they aligned with your expectations.Your kind words and insights are greatly appreciated by our entire team. We hope to have the pleasure of welcoming you back to Hotel Ruze, perhaps during another season, for a memorable return visit.Sincerely, Premysl Grunt Hotel director
User:Heather M
Trip type: Couples
Lovely hotel in a lovely city
23 Oct 2025
Beautiful hotel with fantastic service. The wellness center was excellent. Close to parking. The breakfast buffet was delicious and the options wer plentiful. The rooms were very comfortable.
Jan Hotels, Other at Hotel Ruze, responded to this review
Thank you so much for your wonderful review!We’re truly happy to hear that you enjoyed your stay with us — from the comfort of our rooms to the plentiful breakfast buffet and the relaxing wellness center. It’s also great to know that our location and service made your visit even more pleasant.We really appreciate your kind words and hope to welcome you back to Český Krumlov again soon! Best Regards,Premysl GruntHotel director
User:cindyl880
Trip type: Couples
Eyes Wide Open -This is NOT a 5 Star Hotel - 3 Star at BEST
17 Oct 2025
The hotel is tired and in desperate need of attention. The staff, while trying, have a hard job given the state of the property and constraints. The views from the hotel are lovely and the location is prime. However, almost all the other aspects of this hotel are 5 Star pricing and at best 3 Star delivery. We had to ask for robes and were told our room rate did not include robes. WHAT?? For an extra charge, they would supply us with robes. There are no luxury amenities such as body lotion, shower cap, shampoo or conditioner. The one painting in our room was cock-eyed and couldn’t be straightened. Simply hung improperly. Most of the paintings hung in the hotel are off further demonstrating the lack of care and attention. The bathing tub was not clean. We didn’t have hot water for a bath and were told that the hotel hot water system cannot support the hot water usage. Clearly this hotel doesn’t subscribe to the concept of underpromise and overdeliver. If you don’t mind paying 5 Star rates for a 3 Star property then you will be satisfied with your stay. We were deeply disappointed. Our expectations were reasonable just simply not met.
Jan Hotels, Other at Hotel Ruze, responded to this review
Dear cindyl880,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased that you appreciated our prime location and enjoyed the views from the hotel.We are very sorry to hear that other aspects of your experience did not meet your expectations. Your comments regarding the condition of the property, room amenities, and attention to detail have been carefully noted. We regret any disappointment caused by the additional charge for robes and by the absence of certain amenities which were expected.We are also concerned to learn about the issues you encountered with the hot water supply during your stay. Please know that these observations are taken seriously, and your experience has been shared with our team to address the matters you have raised.Guest satisfaction is very important to us, and your feedback is invaluable as we work to enhance the quality of our property and service. We hope you will consider giving us another opportunity in the future to demonstrate improvements and provide a more comfortable experience.Sincerely, Premysl Grunt Hotel director
Cesky Krumlov, Cesky Krumlov
About Ruze
User Rating & Reviews
12 May 2026
10 Apr 2026
18 Feb 2026
0204 505 9777