Hotel Imperial

Recent Reviews: 552

• User:RACHEL P

  Trip type: Couples

  Regrettably we are not returning

  29 Sept 2025

  Dear readers, Unfortunately, like a lot of recent reviews here, I cannot justify this to be a 5 star hotel in any means. Admittedly the architecture and views over Karlovy Vary are stunning but that is all I can say in favour of it.None of the staff we met here in 5 days ever smiled or said hello to their guests and we felt almost a burden asking any questions. Even the reception staff could not speak basic English.The food was buffet, but in a canteen style, with paper serviettes and we have eaten better quality food in the Premier Inn to be fair.The massage rooms resembled that of an NHS treatment bay. Given this, the hotel is very overpriced, and on reflection, I would book somewhere else readers. Kind regards

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• User:Fred K

  Trip type: Solo travel

  First impressions.

  06 Sept 2025

  First day here.Impressed by the room and check in .Food .Dinner was nice and just had breakfast.Nothing to complain about.Good taste and presentation spot on .Staff is friendly and professional.

• User:Escape26872796054

  Trip type: Family

  Amazing view with an average experience.

  26 Jul 2025

  The hotel is located in a fantastic place with a stunning view of Karlovi Vary. - this is definitely the best quality of this hotel. Outdoor parking available on the territory of the hotel. Gym, tennis courts, nice park - all are well maintained and provide great level of comfort.The rooms and overall condition of the hotel can be characterized by the word “tired”. Once luxurious and modern (Soviet era style) it is now outdated and not so refreshing. I had to wait about 40 min to check in because there was just one receptionist and a lot of people waiting to get their rooms.The next day I asked for a late check out. Although the staff confirmed that there was no subsequent reservation for the room the hotel policy was still to charge over EUR 100 for additional 2 hours.I would recommend the hotel for the scenery and proximity to the center of life in Karlovi Vary. However, it is 100% not a 5-star experience that the hotel claims to provide. , Owner at Spa Hotel Imperial, responded to this review Dear Escape26872796054, many thanks for choosing our hotel for your stay and for taking the time to share your feedback with us. We truly appreciate your comments. We are delighted that you enjoyed the unique location of our hotel with its beautiful views of Karlovy Vary, as well as the facilities available on our grounds – the outdoor parking, fitness room, tennis courts and the well-kept park. Your recognition is very rewarding for our team. We are sorry that you had to wait at the reception desk upon arrival. Such a situation may occasionally occur when a larger number of guests arrive at the same time, although we always strive to make the check-in process as smooth and fast as possible. We would also like to clarify that always a fee is charged for late check-out. The reason is that the room can no longer be cleaned and prepared for sale, and therefore must be blocked. We trust that despite these circumstances you enjoyed your stay with us, and we look forward to welcoming you again on your next visit.Best regards from Karlovy Vary, Blanka, sales department, hotel Imperial

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• User:986hanse

  Trip type: Couples

  Overrated. A 5star hotel? No way!

  27 Mar 2025

  The photos were very impressive but this is not a 5 star hotel by any means. The dress code recommendation "smart casual" was interpreted by some to come with flip-flops and sweat suits to breakfast and dinner. The spa area is quite dated as others mentioned before. The sauna is a bit bigger than my home sauna but more crowded.The friendliness of the staff reminds you of soviet times (meaning.. don´t get on my nerves)The food in the dining room has a canteen style atmosphere. Astonishingly, some paid half the price we paid. Having said that, the room prices are really top! I hope you get the irony. , Owner at Spa Hotel Imperial, responded to this review Dear 986hanse, many thanks for staying at our hotel and for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with some aspects of your stay. Please allow us to address some of the points you have made. The guests' choice of how they dress is, of course, their personal decision and reflects their individual sense of decor. Our recommended dress code is "smart casual" and although it is not mandatory, we believe that most of our guests adhere to it out of respect for the hotel environment. Our spa facilities are designed to provide high quality spa care, which is one of the reasons many of our guests choose to return. We are especially sorry to hear that you had a negative impression of our staff. We regularly train our team to ensure that we treat all guests in a professional and courteous manner. In fact, most of our visitors praise the friendliness and kindness of our staff. If your experience was different, we would appreciate the opportunity to address your concerns during your stay. You could have spoken directly with the hotel manager who would have been happy to listen to you and do everything possible to ensure your satisfaction. We are also sorry that you did not like our restaurant. It is appreciated by many of our guests for both the quality of the food and its pleasant, elegant atmosphere. Constructive feedback is always important to us and helps us to improve the level of service we provide. We really appreciate you sharing your views with us. Best regards, Blanka, sales department, hotel Imperial

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• User:pavol h

  Trip type: Family

  Fifth star was missing

  07 Jan 2025

  In general was nothing wrong with the room or food but we did not saw the fifth star. Fitness room was great, Spa area need complete refreshment. Pool looks old and sauna even older. Man at reception played game on his mobile while making my invoice. , Owner at Spa Hotel Imperial, responded to this review Dear Pavolh2025, many thanks you for staying at our hotel and for sharing your feedback with us. We are delighted to hear that you were satisfied with the quality of your room, the food, and our fitness center, which is one of the highlights of our hotel. Regarding our wellness center, we would like to emphasize that its facilities are modern, and most of our guests praise its relaxing atmosphere and cleanliness. We regret that your impression was not entirely positive, and we take your comments seriously. We are also proud to be one of the leading providers of spa services. Our spa treatments are designed to provide maximum comfort and rejuvenation, and many guests return to us precisely because of the high quality of these services. As for your experience at the reception, we are very surprised by your comment. Our reception staff are professionally trained, and we ensure that they deliver services at the highest level. If you had the impression that the young man was playing a game on his phone while issuing your invoice, we consider this a misunderstanding, and we are truly sorry. We will thoroughly investigate the matter to ensure that every guest enjoys an exceptional experience with our team. Many thanks again for your feedback, which helps us improve and ensure that every guest leaves with a positive impression. We hope you will give us the opportunity to welcome you again in the future and to demonstrate our commitment to excellence. Best regards, Blanka, Sales Department, Hotel Imperial

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