Savoy Westend Hotel

Recent Reviews: 426

• User:LNHOOT

  Trip type: Couples

  Fabulous!

  09 Dec 2025

  We had a fantastic time at the Savoy and in Karlovy Vary. The hotel was in a great location, very quiet, the staff was great, especially the bartender, breakfast was good, and we had a very comfortable sleep. We thoroughly enjoyed the pools and would absolutely come back again. Adéla Borová, General Manager at Savoy Westend Hotel 5*, responded to this review Dear LNHOOT,thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you had a fantastic time at the Savoy and in Karlovy Vary.It’s great to know that you appreciated our quiet location, comfortable rooms, tasty breakfast, and especially the friendliness of our team — we will be happy to pass your kind words on to our bartender. We are also pleased that you enjoyed our pools and were able to fully relax during your stay.Thank you for your recommendation. We would be absolutely delighted to welcome you back again in the future.Kind regards,SWH Management Team

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• User:Irina T

  Trip type: Couples

  Exceptional experience

  10 Nov 2025

  Our stay at Savoy Spa Hotel in Karlovy Vary was the best experience!From the first day to the last, everything was perfect — the atmosphere, the service, the treatments, and the warmth of the entire team. Everyone at the Savoy made us feel truly cared for and welcome.A very special thank you goes to Dr. Spisak, whose professionalism, attentiveness, and genuine kindness made a huge difference.Thanks to the wonderful staff and the doctor’s guidance, we left Savoy feeling much healthier, and full of energy. We can’t wait to return — it’s a place where care and excellence truly meet! Adéla Borová, General Manager at Savoy Westend Hotel 5*, responded to this review Dear Q8635EHirinat,thank you very much for sharing such a wonderful and heartfelt review. We are truly delighted to hear that your stay at Savoy Spa Hotel was an exceptional experience from beginning to end.It means a great deal to us to know that you felt genuinely cared for by our team and that the atmosphere, service, and treatments met your expectations. Your special mention of Dr. Spisak is greatly appreciated — we will be sure to pass on your kind words to him, as they will certainly mean a lot.We are especially happy to hear that you left feeling healthier and full of energy, which is exactly what we strive to achieve for our guests. Thank you for your trust and recommendation. We very much look forward to welcoming you back again soon — to a place where care and excellence truly meet.Warm regards,SWH Management Team

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• User:Alexandr V

  Trip type: Couples

  Excellent SPA Hotel

  23 Oct 2025

  My wife and I had a wonderful two-week stay at the hotel. The hotel is in a wonderful location, not far from the springs. The rooms are spacious with luxurious beds and linens. There's a modern coffee machine and kettle. A selection of high-quality tea, coffee capsules, and honey is provided daily in the room. The rooms are cleaned daily. The hotel has a large balneology department equipped with modern equipment. All the staff are attentive and helpful. I'd especially like to commend the highly professional work of MUDr. Ekaterina Andreeva and nurse Svetlana Khyzhniak. The hotel offers excellent and varied food to satisfy every taste. We were very pleased with our vacation at the hotel and plan to return next year.Lana & Alex Adéla Borová, General Manager at Savoy Westend Hotel 5*, responded to this review Dear Lana & Alex,thank you very much for your wonderful and detailed review. We are delighted to hear that you and your wife had a fantastic two-week stay with us and that our location, rooms, and amenities met your expectations.It is especially rewarding to know that you enjoyed the daily room provisions, the cleanliness, and the large balneology department. We will be sure to pass on your kind words to MUDr. Ekaterina Andreeva and nurse Svetlana Khyzhniak, as they will be thrilled to hear your praise.We are also very pleased that our culinary offerings contributed to a memorable experience for you. Your satisfaction and plans to return next year are the best compliments we could receive.We look forward to welcoming you both back to the Savoy Spa Hotel!Warm regards,SWH Management Team

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• User:Hana Z

  Trip type:

  Great experience.❤️

  09 Aug 2025

  Beautiful hotel with professional staff. Excellent food and the spa was also great. I will be happy to come again.Beautiful hotel with professional staff. Excellent food and the spa was also great. I will be happy to come again. Adéla Borová, General Manager at Savoy Westend Hotel 5*, responded to this review Dear 453hanaz,thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay, the food, and the spa, and that our team made a positive impression on you.We truly appreciate your kind words and look forward to welcoming you back to our hotel soon. Warm regards,SWH Management Team

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• User:Natalya18976

  Trip type: Family

  Not perfect as expected

  18 May 2025

  Rooms were clean, personal is friendly, medical procedures safe and good, food in restaurant is good. But people including staff smoke everywhere outdoors and a smoke gets inside. Meanwhile by Czech law a smoking ban on hotel area and these rules described at lobby. We had a room on the first floor with a window onto the outside staircase where the hotel staff constantly gather for smoke breaks. We did not have an opportunity to open this window! Twice we requested the reception ask staff do not use this area for smoking , but it was useless.Next. There are people of various culture and religion but in sauna some people are naked what not allowed by rules. These are reasons I reduced grate and do not recommend this hotel. Adéla Borová, General Manager at Savoy Westend Hotel 5*, responded to this review Dear Natalya18976,thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated the cleanliness of the rooms, the friendliness of our staff, the quality of the medical procedures, and the restaurant.At the same time, we sincerely apologize for the issues you experienced with smoking in outdoor areas. You are correct that Czech law prohibits smoking in hotel areas, and we regret that this was not properly enforced during your stay. We understand how frustrating it must have been that your window faced the staircase where staff gathered for smoke breaks and that your requests at the reception were not fully effective. Please be assured that we are addressing this matter with our team to ensure stricter compliance in the future.Regarding the sauna, we apologize for any discomfort caused. Clear rules are in place to ensure all guests feel comfortable, and we will reinforce these with our spa staff to maintain a respectful environment for everyone.We regret that these issues affected your overall impression and hope we may have the opportunity to welcome you again and provide the experience you expect from a 5-star hotel.Kind regards,SWH Management Team

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