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Golden Well Hotel

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Golden Well Hotel

locationStare Mesto, Prague

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About Golden Well HotelAbout Golden Well Hotel

Location

This hotel is situated close by the Czech parliament building in the charming Malá Strana district of Prague and enjoys a fascinating panorama view of the city. It is only a few minutes on foot from the hotel to all the historic and cultural sights of the city, such as the Charles Bridge, St. Nicolas Church, or the Old Town Square. Convenient public transport links are located within 100 m of the hotel. The old town and countless shops as well as the Jewish Synagogue and the old Jewish Quarter are some 1 km from the hotel, the main railway station is 4 km away and Prague airport is approximately 16 km.

Facility

The hotel has 20 rooms, which are located on 4 storeys and are reachable by lift. Guests are warmly welcomed by English- and German-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna, massage treatments and hiking.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Golden Well Hotel Amenities at Golden Well Hotel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

    • -

      Gym

    • -

      Jacuzzi

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      Massage

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      Sauna

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      Sun loungers

LocationLocation

Map preview

Around this property:

Park

20 m

Public Transport

100 m

Tourist Centre

200 m

River

200 m

Restaurants

200 m

City Centre

1 km

Shopping opportunities

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2114

Very Good

83

Average

19

Poor

9

Terrible

6

Recent Reviews: 2231

  • User:Jacqueline W

    Trip type: Family

    Beautiful City and the most luxurious Hotel.

    rating09 May 2026

    So lucky to have found this beautiful Hotel tucked away in the cobbled side streets below the Castle.Luxury accommodation and the most attentive staff.Immaculately clean and the most wonderful breakfast to start the day. U Zlaté Studně, General Manager at Golden Well Hotel, responded to this review Dear Jacqueline,Thank you for your wonderful review. We are very pleased that you enjoyed your stay with us and appreciated our location, breakfast, and the care from our team.Thank you as well for sharing your tip. Prague is exceptionally green, with many beautiful parks and gardens to discover. Springtime here is especially magical, even if the unpredictable Prague weather during this time keeps us guessing sometimes!Kind regards,David, Concierge

  • User:983delfinam

    Trip type: Solo travel

    Great location and amazing staff dedication!

    rating28 Apr 2026

    A wonderful luxury boutique hotel in an amazing location very very close to the castle with a view across all of Prague from the breakfast table. The rooms are spacious yet cosy and given the busy-ness of the rest of Prague especially during peak tourist times, the dedication of the staff and the ambience are really a wonderful way to experience the city!! Really enjoyed my weekend trip there, would definitely come again. U Zlaté Studně, General Manager at Golden Well Hotel, responded to this review Dear Delfina,Thank you so much for your lovely feedback! I’m delighted to hear you enjoyed our location and those beautiful views across the city, as well as the comfort of your room and the welcoming atmosphere of our property.Your kind words about the team’s dedication truly mean a lot, and I’m so pleased they helped make your weekend stay such a memorable one.We would be very happy to welcome you back again soon!Kind regards,DavidConcierge

  • User:SH445

    Trip type: Couples

    A Golden Stay!

    rating28 Apr 2026

    This was one of the top hotel stay experiences I’ve ever had. The service was extremely professional at every single interaction. The warm welcome, attentiveness and attention to detail throughout the stay left a lasting impression. We’ve stayed with Ritz Carlton many times, and the level of professionalism and warmth this staff exhibited exceeded even Ritz Carlton standards. Highly recommend! U Zlaté Studně, General Manager at Golden Well Hotel, responded to this review Dear SH,Thank you for your wonderful feedback! It’s truly rewarding to know your stay ranks among your very best, and that the warmth and professionalism of our team left such a strong impression.Your comparison to your experiences with Ritz-Carlton is something we do not take lightly!We look forward to welcoming you back again soon.Kind regards,DavidConcierge

  • User:みか こ

    Trip type: Family

    Disappointing experience: 5-star price with 0-star service and hygiene issues

    rating27 Apr 2026

    I had high expectations for Golden Well Hotel, but unfortunately, the service was far from a 5-star standard. My experience was marred by rigid policies and, quite frankly, disgusting hygiene.1. Lack of Flexibility:Since I had an early departure on my final day, I asked if I could move one of my pre-paid breakfasts to a day earlier. Despite having already paid for breakfast as part of my room rate, the hotel demanded an additional 750 CZK per person just to change the date. Their refusal to be flexible for a paid guest was incredibly disappointing.2. The "Ant-Infested" Sandwich:As an alternative, they provided a "to-go" breakfast. When I opened it, I was horrified to find a swarm of ants all over the sandwiches. When I brought this to the front desk's attention, there was no apology. Instead, the staff dismissively claimed it was "natural" because of the fruit.3. Appalling Staff Attitude:Worst of all, the staff member proceeded to blow on the ants to scatter them and handed the sandwich back to me, suggesting it was now "fine to eat." I was insulted and heartbroken by such a condescending and unhygienic gesture. While they offered to remake it, I had to leave for my flight and went hungry.While the facilities and views are beautiful, they do not make up for the lack of basic respect and sanitation. I cannot recommend this hotel to anyone expecting true luxury service. U Zlaté Studně, General Manager at Golden Well Hotel, responded to this review Dear Mikako,Thank you for bringing this matter to our attention.We deeply apologize for your disappointing experience. Please be assured that this does not reflect our standards of service, hygiene, or guest care.The situation is currently undergoing an internal investigation, and we are reviewing it with the utmost seriousness.Thank you for your patience and understanding.Kind regards,DavidConcierge

  • User:R S

    Trip type: Couples

    A really lovely hotel. Highly recommend.

    rating26 Apr 2026

    Absolutely lovely! Clean and well appointed room with a nice view of both the city and gardens. Very lovely to find the wine and fruit in the room on arrival and then to have little cakes delivered each evening. The small, inviting lounge with afternnon tea was very welcome each afternoon after walking around the city all day. Staff were really helpful and booked taxis for us and gave us information about the city. Restuarant on the roof top terrace was excellent! The breakfast room was beautiful and overlooked the city. The location of the hotel was really good. Not far to walk to the Charles Bridge at all but was tucked away in a quiet street under the castle. I wouldn't hesitate to recommend this hotel and would love to go again! U Zlaté Studně, General Manager at Golden Well Hotel, responded to this review Dear R S,Thank you for taking the time to share such a kind message. It truly means a lot to us to know you felt comfortable and well looked after during your stay. Comments like yours are always passed on to the team and are very much appreciated.We would be very happy to welcome you back whenever your travels bring you to Prague again.Kind regards,DavidConcierge

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