Henrietta

Recent Reviews: 182

• User:Maps15896866528

  Trip type: Friends getaway

  Basic clean accommodation

  16 Jun 2025

  Basic but clean and comfortable.Stayed with Friends for Springsteen concert. All our rooms together on same floor. Decent shower and bed. Reasonable good breakfast. No tea/coffee facilities in room or TV or safety deposit boxes. Bar not open during duration of our stay.Interesting lift. Good location close to trams and metro station. A few shops nearby.Overall good for price and did the job.

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• User:Roxana B

  Trip type:

  Good location, great connections

  06 Nov 2019

  Good location, in a quiet neighborhood, close to subway, tram station, and there are some small shops and cafes as well. I stayed for only one night in July 2017, in a very nice an clean room, breakfast was good. Great location if you are going to a concert at Letňany or if you need to go to city center. I prefer locations that are further away from touristic areas so I can get a chance to rest. Also if you go strolling through the neighborhood you can get a great view of Prague.

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• User:john c

  Trip type:

  Well situated for transport links.

  30 Sept 2019

  If arriving at night a pre-booked taxi from the airport costing approx. £21 is essential.A metro station and tram stops are within a 10 minute walk. The rooms are spacious and clean. The shower over the bath was hand held. Beds were made daily and towel changed. We were on the top (3rd) floor and the small lift was erratic, in that, the door on the first floor level did not always shut properly. The reception staff were helpful and their English pretty good. The continental breakfast was varied and plentiful.

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• User:STRobinson1001

  Trip type: Couples

  Does what it needs to do

  21 Nov 2018

  Cheap and cheerful, good underground distance and the underground is only A B C so it’s easy enough to work out. Breakfast is simple just normal continental: hard boiled eggs, bread, hot dogs, cheese and ham .... noting to great but it will do for a few mornings. WiFi works and people are nice.

• User:nikoanelly

  Trip type: Couples

  Not as expected!

  25 Aug 2017

  We stayed at this hotel for 2 nights with my wife and I can say we are disappointed with our experience. Starting from our arrival we checked in early as we stated before. We were ready to wait till our room would be ready. As we arrive 7 o'clock in the morning front desk clerk told us we have to wait (they were changing the shifts)with an ignorant attitude then she forgot about us till we reminded her that we were there waiting. During the whole stay front desk clerks (especially the one working am shift) were not hospitable at all. No welcoming,no kindness or paying attention to what we say,acting with an ignorant attitude as we needed help. Most important of all as especially safety and security is important these day because of terrorism in Europe front desk clerks has to check our passports or ID's and fill out info. themselves as we check in. But all she did was to give us the forms to fill in without even checking our ID's approving its us. We travel a lot and I think this is one of the most important issues hotels must pay attention to. We were lucky that we got a room half renovated. Bathroom was old but room was renovated. We could hear all the conversations from the other rooms on the floor clearly. It was quite noisy.As we were in the room we heard a customer yelling loudly to front desk clerk that he wanted to change his room because it was disaster what he faced with. Some of the rooms are really old and need big renovation as I see from the whole picture.Then the other day we needed extra towels,I wanted to call the front desk or room service to ask for towels but there was no sign of any number I could have called to reach them. Then after trying different number I reached front desk clerk answering as only "Yes" in Czech language. I told her we need towels and we got the towels in 1 and a half hours later. We put "need cleaning"sign to our door but no one came to clean the room,change the towels or fill the empty hand or hair shampoo in bathroom.As we read the reviews on TripAdvisor we were thinking that we would enjoy the stay and breakfast at the hotel. But breakfast was another disappointment. Poor breakfast buffet. I wish they could add fresh and healthy items. Also most important of all we felt like we were in a funeral house. All the staff at the hotel were unhappy,never smiling or welcoming.Overall,I wanted to mention the details of our stay that I think it might be helpful for all the travelers. When you get read this review might think that some of the points that I mentioned is not a big deal at all. But I believe hospitality business is not only accommodation. It is also the staff that brings us the service with joy to make our stay valuable. We all want to enjoy our stay in a safe and positive environment. For the hotel management and the staff;Do not get this review as a complaint. Over all the hotels in that region if you want to have quality business,you are the one to make a difference. Spend time on training your staff,appreciate them and make renovations properly at the right time. Bell is ringing already!!!

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