Mandarin Oriental Prague

Recent Reviews: 2203

• User:andrew-s-wood

  Trip type: Couples

  Excellent, quiet luxury hotel in a very busy and popular city… a calming oasis away from all the tourists

  06 Jun 2026

  The Mandarin Oriental Prague was an excellent hotel choice for us in Prague (and I think the best one we could have made). We had a great time here and were treated extremely well. It’s a beautiful hotel that’s a little older (opened in 2006) but remains in very good shape and is very well kept.Even in May, Prague is a bit overrun with tourists (IF you go to all the touristy spots) but there’s a lot of city to explore that isn’t so crowded. The Mandarin, unlike the Four Seasons (which was our other option), is in a very quiet but not remote location on the west side of the river, under the castle mountain and across the Charles Bridge from the main side of town and the FS. This is all a PLUS. It’s not too far to get to any sites to see on foot, but it feels about a century removed. The fact it’s in a restored monastery helps attain the peaceful vibe. The staff was really great and very nice to us, and that was much appreciated. It’s a beautiful hotel compiled from several disparate buildings into a cohesive whole that’s very elegant. There is a cobblestone courtyard that is hard for Ubers to get into so they usually just drop you at the gate. The lobby is quite small but that’s okay. It was a bit of walk to our room but the front desk was kind enough to upgrade us to a suite on the top floor overlooking the whole hotel so it was totally worth taking a few more steps.The suite was great… huge and scenic… with lots of windows in each room with views over the center lawns and gardens. Each area… the sitting room, the bedroom and the bathroom were all spacious and light and bright. In truth, the beds were just okay but maybe Europeans like them harder? I'm sure we could have asked for a comforter or pad to make it cushier and gotten them quickly, but we were too busy exploring Prague or just enjoying the room.Prague is just as advertised… a truly beautiful and mostly intact small city full of storybook buildings. I think it’s why it’s so popular. Oh so popular. The hotel wasn’t that crowded while we were here but it wasn’t empty. We had breakfast AND dinner in its charming one restaurant on the main level and the food was very good. We had one kerfuffle when a neighboring diner brought out her laptop on the white tablecloth at dinner to make some presentation to her daughter. I asked our server if the guest might remove the very bright laptop or at least go to the adjacent bar to use it but that didn’t happen, so we left. When you’re spending a lot on dinner and trying to have a pleasant, upscale meal, I don’t think this is appropriate behavior and it turns out, the staff regretted allowing it to happen. Oh well. It did kind of ruin one night. But when you’re in a place this nice with people who are very kind and apologetic, you get over it quickly. For two days of our stay, there was a large hedge fund group that took over breakfast but mostly stayed in their meeting rooms all day so you didn’t really notice them till they came into the garden and chat and smoke and vape during breaks. They were far away from us so no issues there but if you had a room on the lawns with a patio, you might get annoyed.One small thing to note… it’s been awhile since the last remodel and I think the bar seating area could use a little spiffing up, as well as the furniture in the small lobby. It just looks a bit dated and shouldn’t. The rest of the hotel was fine. The gym was good and well equipped. Alas, there is no pool.Beyond the restaurant, which is really pretty charming, especially at night (and the bar, which really isn’t due to its dated furniture and an oddly high counter... though the bartender was nice, must say)… there isn’t a lot to do at the hotel. But we had such a great room and enjoyed our dinner 2 out of 3 nights we didn’t lack for things to do. That’s okay as the hotel’s location, though it feels remote, is really close to all the touristy things (maybe a 10 minute walk to most). Some employees deserve special mention by name: friendly Teresa at check-in; charming Katerina, our server the first night; Jose at breakfast, a very kind Begona, who helped get us the great room; Adele, the very nice manager at the restaurant who made sure we were doing okay after the laptop incident; Sophia, a server and Gunerva, another kind front desk employee. Beyond the names I got, I will say, all the staff was very good to us.All in all, this was the perfect, relaxing, beautiful hotel for our stay in Prague (it made our stay!) and I would highly recommend the Mandarin Oriental to anyone visiting. Even though the Four Seasons is on the river and this is a few blocks away from it, I would hands down choose the Mandarin Oriental if you’re looking for quiet luxury in Prague. Alejandro P, at Mandarin Oriental, Prague, responded to this review Dear Andrew,Thank you very much for sharing such a detailed and thoughtful review of your stay at the Mandarin Oriental, Prague. We're delighted to hear that you had a wonderful experience overall, from the peaceful location and historic charm of the hotel to the spacious suite upgrade and attentive staff. Your kind mention of specific team members, including Teresa, Katerina, Jose, Begona, Adele, Sophia, and Ginevra, is greatly appreciated. These details mean a lot to them. We apologize for the issue you encountered during dinner with the neighboring table and their laptop. We understand how this may have affected your experience, and we’re glad to hear the staff tried their best to make amends. We value your feedback about the bar seating area and lobby furniture, along with the overall design update. These insights are invaluable and help us continually improve.We truly appreciate your recommendation and are thrilled that the hotel contributed to making your visit to Prague special. Thank you again for entrusting us with your stay, and we hope to welcome you back in the future to provide another memorable experience.Kind regards,John KitchensGeneral Manager

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• User:Deborah M

  Trip type: Couples

  Island of tranquility in the heart of Prague

  15 May 2026

  Great hotel in the heart of Prague. Wonderful suite in a former monastery. Great restaurant and hearty breakfast. Alejandro Palma Bedoya, Other at Mandarin Oriental, Prague, responded to this review Dear Deborah,Thank you very much for taking the time to share your kind feedback.We are truly delighted to hear that you had an enjoyable experience with us and that you particularly appreciated our restaurant and breakfast offering. We very much look forward to the pleasure of welcoming you back to Mandarin Oriental, Prague in the future.Warm regards,Thijs de BoerHotel Manager

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• User:J_H_On-the-go

  Trip type: Couples

  One of a kind

  09 Apr 2026

  Really amazing service from start to finish Thijs de Boer, Other at Mandarin Oriental, Prague, responded to this review Thank you for your kind review! We’re thrilled to hear you enjoyed the service throughout your experience. Your feedback means a lot to us.Thijs de BoerHotel Manager

• User:Lantai41

  Trip type: Family

  The service cukture is amazing!!! Deserve 6-star status!

  23 Mar 2026

  I know that we would be in perfect hands even BEFORE we checked in. We're family from Indonesia and this is our first time in Prague. The staffs at MO Progue were so efficient and helpful in giving us advice on the hotel as well as city of Prague using MO Apps chats. I found MO's App to be very powerful engagement tool with their loyal members. When we arrived at MO Prague, to my (pleasant) surprise, we were personally greeted and welcomed by Mr. Thijs de Boer himself! What an honor. Despite Mr. de Boer's very busy schedule, he graciously shared his valuable time in meeting us. The check-in process was very smooth, efficient, and thorough by Mr Shaheer. He was so kind in escorting my family to our rooms. Sincere appreciation to Mr Yuri Veshdel who was always so kind in assisting us during our 3-night stay, and he generously upgraded us to beautiful suites! The dining experience was awesome too! I am sorry I forget to ask his name, but the male staff who came from Mexico was always delivered our breakfast orders correctly! My wife was also very happy with her back massage by a very experienced female therapist at The Spa. Our trip was concluded perfectly by Mr. Emir Under. Mr. Emir was so efficient and yet thorough in explaining all the invoice details, and his caring remarks made us want to stay longer at the hotel!In short, MO Prague Team is truly a cohesive team, and everyone "elegantly races" to ensure all hotel guests are beyond satisfied, and at the same time make us feel at home (away from home). Great service culture indeed. Truly deserves a 6-Star status! Alejandro Palma Bedoya, Other at Mandarin Oriental, Prague, responded to this review Dear Mr. Sutanto, Warm greetings from Mandarin Oriental, Prague.It is with immense pleasure and gratitude that I read your wonderfully kind and generous review. Your words truly mean a great deal to all of us, and I sincerely thank you for taking the time to share such a thoughtful reflection on your stay.I am delighted to learn that your experience began on such a positive note even prior to your arrival, and that our team was able to assist you effectively in planning your visit to Prague. Creating a seamless and personalized journey for our guests is something we deeply strive for.Your recognition of our colleagues is especially appreciated and I am sure they will be truly honored to know they made such a lasting impression. It is always rewarding to see our colleagues acknowledged for their dedication and genuine care.We are especially pleased that you felt the spirit of our team—one that strives to anticipate needs and create memorable moments for every guest. Your description of our colleagues “racing” to ensure satisfaction beautifully captures the level of service we aspire to provide each day.Thank you once again for your heartfelt praise and for choosing to stay with us. It would be our absolute pleasure to welcome you back to Mandarin Oriental, Prague for another exceptional experience in the near future.With my warmest regards,Thijs de Boer Hotel Manager

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• User:Kate A

  Trip type: Couples

  Would Recommend this Hotel

  09 Mar 2026

  What an amazing hotel which made our holiday in Prague. All the staff are excellent especially the staff at the front desk. The hotel is just out of the craziness of all the tourists but close enough to walk to all the attractions. The rooms are very comfortable and the breakfast excellent.Would also like to say thank you to Jan who looked after us while we were waiting to head to the airport, its these times that make this hotel what it is.If you are heading for Prague I can't recommend this hotel enough. Alejandro Palma Bedoya, Other at Mandarin Oriental, Prague, responded to this review Dear Kate A,Thank you very much for your wonderful and generous review.I am truly delighted to know that your stay with us contributed so positively to your holiday in Prague. It is especially rewarding to hear that our colleagues — and particularly our Front Desk team — made such a strong impression. I will be certain to share your kind words with them.We are fortunate to be located in the peaceful surroundings of Malá Strana, just moments away from the city’s main attractions, and I am pleased this balance enhanced your experience. It is also lovely to know that you found your room comfortable and enjoyed our breakfast offering.Thank you as well for recognising Jan for his care and attentiveness while you were preparing to depart. It is indeed those small, thoughtful moments that truly define a stay, and your acknowledgment will mean a great deal to him.We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back to Mandarin Oriental, Prague in the near future.Warm regards,Thijs de BoerHotel Manager

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