Old Town Square Residence By Emblem

Recent Reviews: 558

• User:anthony w

  Trip type: Couples

  Emblem paradise

  27 Dec 2025

  I would just like to say thank you so much to all the staff at the Emblem hotel who made our stay wonderful. Very professional and tentative to our needs. Thank you Vladimir for excellent communication between us and making reservations on our behalf. Wonderful restaurants , the best Xmas we have had. The Emblem Concierge, Owner at Old Town Square Residence by Emblem, responded to this review Dear Anthony,Thank you for your exceptional feedback and perfect rating!It’s wonderful to hear that you enjoyed your stay and it was my pleasure to assist you with your arrangements!Looking forward to welcoming you back someday for another outstanding experience!Warm regards,VladimirConcierge

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• User:beauxpilgrim

  Trip type: Family

  In the heart of the old town.

  13 Sept 2025

  Staying here puts you right in the middle of Old Town Square — truly the heart of Prague. There’s plenty of activity outside, but the rooms are surprisingly quiet. With the balcony doors open you can hear some of the crowd, but once closed, the noise is barely noticeable.We booked the Executive Suite, which was very spacious. The balcony is a great size and unique — it’s the only one on the block, so it stands out.Check-in takes place two short blocks away, but the staff escorts you to the residence and carries your bags, which makes things seamless. The suites are located above a restaurant, but we never experienced any noise from it. Guests also have access to common areas including a washroom, kitchen, and an excellent D’Lor coffee maker (one of the best coffees I’ve had in a hotel).Access is simple but old-fashioned: you’ll be given manual keys for the street gate (only needed between midnight and 8 AM), the restaurant gate that leads to the suites (always locked), and your room.A couple of small downsides: I emailed the staff with a question before arrival and didn’t receive a reply, though they did send clear check-in instructions and were very friendly in person. Also, the shower/tub tends to collect some water on the backsplash — not a major issue, but noticeable.Overall, the location is unbeatable, the suite is large and comfortable, and the staff is very helpful. A fantastic base for exploring Prague’s Old Town. The Emblem Concierge, Owner at Old Town Square Residence by Emblem, responded to this review Dear Beaux,Thank you for your detailed and kind review!It’s wonderful to know you enjoyed our unique Executive Suite, our prime location, and the quiet comfort of your room. We’re glad the check-in experience was smooth and that you enjoyed the coffee and common spaces. d comfortable. It’s great to know you felt well cared for by our staff and enjoyed the additional amenities.Also, we would like to thank you for your honest feedback regarding communication and the shower, which we will sure address.Looking forward to welcoming you back on your next visit to Prague!Best regards,VladimirConcierge

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• User:Companion02310446234

  Trip type: Couples

  Great location but nowhere near 5 star standard!

  08 Aug 2025

  Arrived on Thursday night to swealtering heat & my wife was told we had to walk around half a mile with our heavy suitcase to collect the keys to our apartment! NOT A GOOD START! Having gone to the sister Emblem hotel to collect our keys we where then told we had to pay a €150 damage deposit 😂Have stayed in many “5 star” hotels & have never heard of this before?! Anyway, we did that and then carted the case back to our apartment. The accommodation is situated on top of a packed busy restaurant that you need to walk through to enter the building. There are no lifts just stairs! The building is very run down & tired. It may have been a 5 star ⭐️ hotel in the 70s but now it’s no higher than a mid 3 star ⭐️ very poor offering for what you are paying! The room again was average. Wi-Fi was non existent. Fridge didn’t work. Carpets were stained. Walls all cracked. We had a square box beside our bed for Air Conditioning 😂😂 again not what you expect in a 5 star ⭐️ place!!!! We contemplated moving hotels but after what we spent we just bit the bullet & stayed here. Thankfully we check out soon!!! This is definitely the worst “5 star” accommodation we’ve ever stayed!On a more positive note, the location is second to none. Right on the square. You won’t get a better location but that’s the only good thing we can take from our stay here!Would not recommend to anyone who thinks they are getting 5 star ⭐️ accommodation. Helena Valtrova, Other at Old Town Square Residence by Emblem, responded to this review Dear sir / madam Thank you very much for your stay in my property and I hope you had a nice time in Prague. It saddens me to read this review and it saddens me even more that both you and your partener felt the need to review as I see a negative review from both. Old Town Square Residence is, as the name suggests, a self serviced apartment concept. It is not a hotel and it is classified as such on all channels, including Booking.com though which you made your reservation. We also specify everywhere that check in as well as check out occurs at the Emblem hotel. We also send out email upon reservation as well as prior to check in (day in advance) infoming everybody about check in as such. I am ever so sorry to read that these emails and information on web went unnoticed,nonetheless by staff went to collect you and walk you over. One thing that I agree with is that they ought to have sorted out the luggage and sotred it at the Old Town for you. That I will speak to them about as they have clear instructions (or so I thought) what to do should this happen. The damage deposit is a common thing in any apartment concpet, even at the hotel we take a deposit to secure payment of minibars etc. The damage deposit is a standard policy applied to everybody and is cancelled / refunded promptly upon departure. As a guest of the Old Town Residence, you get to enjoy the benefots that the Emblem hotel offers, such as concierge service, valet parking, spa access. We are also currently providing complimentary espresso and tea in the lobby of the TResidence as well as some complimentary treats. Housekeeingis available daily as I do have housekeeper avaulable every single day. All rooms have towels, bathrobes and the cubbord you mentioned is just in case someone needs more toilet paper or more towels (given I donot have a personel here 24/7). Its true that I do not provide slippers automatically but they can be provided by my staff. All bathrooms are equipped with complimentary toiletries. The residence is in a buidling from a 13th century so modern accessories, which believe me I would love to incorporate, are just not possible (elevator or a classical air con unit). This is why we have at least the mobile air conditioning unit which I believe does cool the room down a great deal. I do not believe the walls are cracked everywhere as you suggested nor that the carpet is horribly stained. Both go under thorough cleaning and repair every year. The frudge in the room is a small minibar like fridge and it works perfectly well. There is also large fridge and frezer in the common kitchen for you to use. Once again irrespective of your review thank you for your stay with us and I wish you a very nice day and rest of the summer. Yours sincerelyHelena Hons Valtrova

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• User:Leanne D

  Trip type: Couples

  Zero stars - worst experience

  06 Aug 2025

  Our experience from the get go was abysmal, we arrived in Prague to 29 degree heat which was lovely until the hotel expected us to walk for half a mile with our cases across cobbles to check in. After a phone call with their reception team and some stern words they agreed to send someone over to the property to allow for us to leave our case in the room.We then had to walk to reception to check in and provide our passports, upon which we were asked to pay €150 “damage deposit” - never in my life of traveling and staying in “5 star” establishments have I ever been asked to provide a damage deposit.We then had to walk back to the actual property which is a far cry from the 5 star it is advertised as. The entrance to the building is through a busy packed restaurant, there are god knows how many stairs to climb to actually get into the place, we lucky were located on the first floor.The room itself is dated and tired , the photos on line have clearly had a good “glow up”.The views of the square promised on the ad we actually a side street and a building in close proximity.There was no robe and slippers as advertised, the fridge was not working and our water was left lying on top of the tv unit. The key we had to the cupboard where the towels and toilet rolls (which you have to get for yourself as there is no housekeeping) did not work. To sum our experience up - we would not recommend staying here - this is our second time in Prague and on our first visit we stayed at The President which really is the 5 stars that it is advertised as, we should have in hindsight just rebooked with them.The 10 minute walk from there to the square was most definitely worth it for the accommodation we had while staying there.Here we might be right on the square but the accommodation is far from satisfactory.Literally zero stars! Helena Valtrova, Other at Old Town Square Residence by Emblem, responded to this review Dear sir / madam Thank you very much for your stay in my property and I hope you had a nice time in Prague. It saddens me to read this review and it saddens me even more that both you and your partener felt the need to review as I see a negative review from both. Old Town Square Residence is, as the name suggests, a self serviced apartment concept. It is not a hotel and it is classified as such on all channels, including Booking.com though which you made your reservation. We also specify everywhere that check in as well as check out occurs at the Emblem hotel. We also send out email upon reservation as well as prior to check in (day in advance) infoming everybody about check in as such. I am ever so sorry to read that these emails and information on web went unnoticed,nonetheless by staff went to collect you and walk you over. One thing that I agree with is that they ought to have sorted out the luggage and sotred it at the Old Town for you. That I will speak to them about as they have clear instructions (or so I thought) what to do should this happen. The damage deposit is a common thing in any apartment concpet, even at the hotel we take a deposit to secure payment of minibars etc. The damage deposit is a standard policy applied to everybody and is cancelled / refunded promptly upon departure. As a guest of the Old Town Residence, you get to enjoy the benefots that the Emblem hotel offers, such as concierge service, valet parking, spa access. We are also currently providing complimentary espresso and tea in the lobby of the TResidence as well as some complimentary treats. Housekeeingis available daily as I do have housekeeper avaulable every single day. All rooms have towels, bathrobes and the cubbord you mentioned is just in case someone needs more toilet paper or more towels (given I donot have a personel here 24/7). Its true that I do not provide slippers automatically but they can be provided by my staff. All bathrooms are equipped with complimentary toiletries. The residence is in a buidling from a 13th century so modern accessories, which believe me I would love to incorporate, are just not possible (elevator or a classical air con unit). This is why we have at least the mobile air conditioning unit which I believe does cool the room down a great deal. I do not believe the walls are cracked everywhere as you suggested nor that the carpet is horribly stained. Both go under thorough cleaning and repair every year. The frudge in the room is a small minibar like fridge and it works perfectly well. There is also large fridge and frezer in the common kitchen for you to use. Once again irrespective of your review thank you for your stay with us and I wish you a very nice day and rest of the summer. Yours sincerelyHelena Hons Valtrova

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• User:Robert M

  Trip type:

  23 Jul 2025

  Me my wife and two children had a great time location was perfect right in the heart of old town. The staff were very friendly and helpful I highly recommend old town square residents by emblem. The Emblem Concierge, Owner at Old Town Square Residence by Emblem, responded to this review Dear robertmG9294QP,Thank you for your fantastic review!We are delighted that you and your family had such an enjoyable stay and that our location and staff helped make it special.Your recommendation means a lot to us and we look forward to welcoming you back on your next visit to Prague!With kind regards,VladimirConcierge

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