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Urban Creme

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Urban Creme

locationStare Mesto, Prague

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About Urban CremeAbout Urban Creme

Location

This hotel warmly welcomes guests in Prague.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, aerobics and a spa.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet and a dinner à la carte are served every day. Diet meals and gluten-free meals can be prepared on request. The hotel also offers special catering options.

Amenities at Urban Creme Amenities at Urban Creme

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

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      Cycling/Mountain Biking

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

131

Very Good

71

Average

35

Poor

20

Terrible

11

Recent Reviews: 268

  • User:Dreamer50829010372

    Trip type: Family

    Decent place

    rating02 May 2026

    Decent place. Location was good and it was clean. The hallway was very noisy though. The doors did not dampen any noise from the hallway.

  • User:MarkBU371OC

    Trip type: Family

    Disappointing so called designer hotel

    rating19 Mar 2026

    Awful welcome when checking in. Miserable reception staff very unhelpful. We had upgraded to superior rooms X 2. One of these rooms had a sink/basin in the actual bedroom. Meaning the bathroom only had shower and toilet. Odd to be shaving and brushing my teeth in the main bedroom. When I queried this I was told this was a superior room it is part of the design. Breakfast was included and was a joke. Buffet style yet doesn’t seem to get replenished. No option of oat milk so we had to opt each day for breakfast elsewhere. Rate it max 3 star. Urban CREME Hotel, Guest Services / Front Office at Urban Creme, responded to this review Dear Mark, Thank you for your review. I apologize for all the inconveniences you met during your stay. If I can kindly ask you to send me email with the details of the reservation, so we can discuss it more precisely?Thank you in advance. Kind regards, Varvara GromovaFront Office Managerfom@urbancreme.com

  • User:Golan S

    Trip type: Couples

    Wonderful hotel!

    rating21 Jan 2026

    The best value for moneyA new hotel with a wonderful staff The manager daniel was very helpfulWell come back again soon Urban CREME Hotel, Guest Services / Front Office at Urban Creme, responded to this review Dear Guest,Thank you very much for your wonderful review and for taking the time to share your experience with us.We are truly happy to hear that you enjoyed your stay and found Urban Crème Hotel to be great value for money. Your kind words about our team mean a lot to us, and I will be sure to personally pass on your compliments to Daniel — he will be delighted to know his efforts made a positive impression.It was a pleasure having you as our guest, and we sincerely look forward to welcoming you back again very soon.Warm regards,Varvara GromovaFront Office ManagerUrban Crème Hotel

  • User:Kevin O

    Trip type: Couples

    Clean modern hotel

    rating21 Jan 2026

    Would have been a 5 star rating but one of the cola cans in the mini bar was already opened ( and half consumed). To be fair they apologised and didn’t charge me for it, but it isn’t nice to have to complain about this sort of thing. Definitely worth staying at this hotel as staff are friendly and polite and it’s a clean and convenient place to see Prague old town. Urban CREME Hotel, Guest Services / Front Office at Urban Creme, responded to this review Dear Kevin,Thank you very much for taking the time to share your detailed review and for choosing Urban Crème Hotel for your stay in Prague.We are pleased to hear that you enjoyed our clean, modern facilities, friendly service, and convenient location close to the Old Town. At the same time, please accept our sincere apologies for the minibar oversight you experienced. You are absolutely right — this is not the standard we aim to deliver, and we fully understand that it should not be necessary for our guests to raise such concerns. Please be assured that this matter has been addressed with our team to prevent it from happening again.Thank you for your understanding and for still recommending our hotel. We truly hope to have the opportunity to welcome you back and provide you with a flawless experience next time.Kind regards,Varvara GromovaFront Office ManagerUrban Crème Hotel

  • User:Aleksandra R

    Trip type: Friends getaway

    AMAZING

    rating19 Jan 2026

    We stayed here in January, all I can say is one of the best hotels I have ever stayed in. The staff was so welcoming, especially reception and restaurant staff. Special mention to Gleb and Front Office Manager ( a young lady and young gentleman) who couldn’t help us enough with our special requests. They were willing to answer any of our questions and helped us book sightseeing trips and experiences. Thank you so much, you definetly made our stay 100% better. Thank you, Alex & Alex room 514. Urban CREME Hotel, Guest Services / Front Office at Urban Creme, responded to this review Dear Alex & Alex,Thank you so much for your amazing review and for taking the time to share such kind words about your stay with us.We are absolutely delighted to hear that your experience at Urban Crème Hotel was one of the best you have ever had. Your appreciation of our reception and restaurant teams truly means a lot to us. A special thank you for mentioning Gleb and our Front Office team — your recognition of their dedication and willingness to assist with your special requests is incredibly rewarding, and I will be sure to share your compliments with them personally.Knowing that we were able to make your stay even more special and help you enjoy Prague through sightseeing and experiences is exactly what we strive for every day. Guests like you are the reason we love what we do.Thank you once again for choosing us. We sincerely hope to welcome you back to Urban Crème Hotel very soon.Warmest regards,Varvara GromovaFront Office ManagerUrban Crème Hotel

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