Pier 5 Hotel

Recent Reviews: 998

• User:flemmingb448

  Trip type: Family

  Tired and dissapointed

  22 Aug 2026

  Nice lounge, nice room, satisfactory breakfast… and here comes the big “but”!I chose a good hotel specifically to make sure I would get a comfortable bed. Unfortunately, that turned out to be the one thing, and arguably the most important thing, the hotel failed to deliver.First of all, the bed was hard. The duvet cover was heavy and scratchy, almost like sleeping under a tea towel, and the pillow was completely worn out. It felt like seven small clumps of cotton had been thrown into a fabric bag. Your head simply sank straight through it, basically a pillow without any actual pillow.I really did not sleep well, and at these prices, a comfortable bed is surely the very least you should be able to expect.At that point, I honestly do not care whether the hotel has Arne Jacobsen chairs or smiling staff in the lobby. If the most fundamental purpose of a hotel, namely getting a good night’s sleep, does not work, then all the decoration and design details become irrelevant.A serious disappointment.

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• User:Daniel H

  Trip type: Family

  Like sleeping in a sauna.

  14 Jul 2026

  Like sleeping in a sauna. No AC in an (expensive) 4 star hotel!Zero effort from the hotel staff to offer us another room or any type of compensation. Bühlmann Bühlmann, Owner at Pier 5 Hotel, responded to this review Dear Daniel, Thank you for your feedback, we really appreciate it. I’m sorry to hear your experience did not meet your expectations. We do not have any aircondition but if you have read it somewhere that we do have please sent us a picture of the description so we can correct it. I’m not sure where you see the 4 stars we have as we don’t have any official stars so the 4 stars must have been people rating our hotel. We are always happy to help our guest to find other rooms, as it is possible to book a room facing the water or a small yard where it’s not as warm as the rooms facing the street. However, you booked a room during the summer period where we were fully booked so it was not possible to change your room and therefore you were assigned the room that you booked.We do hope that you would consider staying with us again and call us before so we can guide you through our different rooms types so we can find a better room for you. Best regards Sille, Pier 5 Hotel

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• User:Joan B

  Trip type: Friends getaway

  Pier 5 Hotel in Aalborg top-notch experience!

  15 Jun 2026

  Wow, I have so many great things to say about the Pier 5 Hotel in Aalborg, Denmark, that I honestly don't know if there are enough characters to express it here! The staff to a person were so friendly and helpful and spoke impeccable English. The room was lovely and had a pinpad so you didn't have to carry a room keycard around. The hotel was barely a block from the harbor in a very busy pedestrian corridor and yet offered plenty of free off-street parking. You could easily walk to the pier for sightseeing and people-watching! It had lovely little outdoor courtyards and a splendid light-filled breakfast area/bar. The breakfasts were AMAZING! One unique thing they served on their breakfast smorgasbord was green beans--yes, green beans ("gron bonner" in Danish)! It was pretty simple for them to make (just lightly grilled in a bit of oil and sea salt, they told me when I asked) and actually really delicious and refreshing! Sneaky way to jumpstart your day with some greens! Yum-O! Another thing they offered that I have never seen anywhere else was a "Vitamin bar" ("Good for you") with a wide assortment of vitamins, just in case you forgot to pack yours before you left home! LOL! It offered things like Magnesium, B, a multivitamin, fish oil, etc. Yum! Dig in! Ha ha! But it was very thoughtful. The only hiccup was that apparently our travel agent had booked our rooms on a third-party provider's website that did not include the breakfasts but we paid for them out of pocket anyway and were so glad we did. I also enjoyed a draft Carlsberg beer in the same lobby area one evening, and meanwhile they were having a large party in the courtyard celebrating their airport! I didn't even know Aalborg had an airport! Needless to say, if I ever return to Aalborg--and I wish and hope I do some day--I will definitely book the Pier 5 Hotel again! Bühlmann Bühlmann, Owner at Pier 5 Hotel, responded to this review Dear Shoneyb5669, Thank you for your feedback, we really appreciate it. We are really happy to hear that you have many great things to say about our hotel and our staff who spoke impeccable English. It’s great to hear you enjoyed our location close to the water which made it easy for you to take a walk along the pedestrian street and found it easy to park the car near the hotel. I will give your compliments to our staff in the kitchen who prepared the breakfast and it’s good that you liked our vitamin bar and green beans. I hope you had a chance to make them as home as well after you know how we make them. We are glad to hear you decided to pay for the breakfast so you did not miss out on that. Thank you for staying with us and we are happy to hear you would stay with us again if you ever visit Aalborg again. Hopefully we will see you again. Best Regards Sille, Pier 5 Hotel

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• User:janneumann2026

  Trip type: Business

  Nice hotel, very good location, great breakfast

  21 May 2026

  A very nice hotel, very nice lobby and area around the bar incl. shuffle board fun gameVery well location close to waterfrontFantastic breakfast with great variety, everything is absolutely fresh, also gluten-free products Bühlmann Bühlmann, Owner at Pier 5 Hotel, responded to this review Dear Guest, Thank you for your feedback, we really appreciate it. We are happy to hear you like our hotel, lobby and bar area and the location close to the water. I will give your feedback about our fresh and gluten-free breakfast to our kitchen staff. We hope to see you at our hotel again. Kind regards Sille, Pier 5 Hotel

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• User:Simon N

  Trip type:

  Overpriced for what you actually get

  18 May 2026

  They charge like it’s a Hilton doubletree but no where near the offering. How can a website say free breakfast, but charge a higher rate to have breakfast, is that legal? Bühlmann Bühlmann, Owner at Pier 5 Hotel, responded to this review Dear Simon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations in terms of value and amenities. Your comments about pricing and overall offering are also noted and will be shared with management as well as the comment about the breakfast. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.Kind regards Sille, Pier 5 Hotel

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