We stayed here in October 2025. We have stayed here before in the past. This time we had the most horrid experience. Our bathroom sinks were not working. They were clogged. We had to brush our teeth in the hallways. We complained about our door getting stuck due to the humility. After dinner one night everything inside our room was soaked in wet. Including our passports. The beds were wet all of our new clothes. Our passport were swollen due to the moisture. We reached out to several people including cooperate and they refused to give any accommodation. Only a steak house dinner. I had to wear the same clothes for two days. We asked to get another opportunity to return back to the hotel. In hopes of receiving a better re experience. It was awful especially with children. Below are all the pictures we took from the week stay. After being sent to a different room it was still full of moisture and had to sleep on towels.
User:440buntyl
Trip type: Friends getaway
Be Very Careful
08 Jun 2026
I don't usually review any hotels I stay in as you get what you pay for, well I could not help myself as I needed to make aware other tourists of a certain member of the entertainment staff Dario on here I had a bad experience with him, he is very friendly but then it came to him wanting tips complaining the resorts don't pay enough.Using his dancing, classes, he charms women. First, he gains their trust, wins them over, and he wants a relationship with them, Little by little, he starts asking for money. He comes up with tragic stories: illnesses affecting his family, no food, when few days earlier he told me the hotel gives them meals, financial problems, etc. He pretends to live alone when I have clearly seen him with a getting cosy with a lady from the entertainment from Italy as staff from Europe work there. This experience with this member of staff is not acceptable as guests pay a lot of money to come on vacation to be faced with this behaviour.More
I RD, Guest Services / Front Office at Catalonia Bayahibe, responded to this review
We are very sorry to read about your experience and thank you for bringing this to our attention. We want to be absolutely clear that this type of behavior does not reflect the values or standards of our hotel.We take any concerns regarding staff conduct very seriously, and your comments have been escalated to the appropriate teams for immediate investigation, as the safety, comfort, and trust of our guests are our top priorities.It is a shame that you did not visit our Guest Service desk during your stay, as this would have allowed us to thoroughly investigate the situation at the time and take the necessary measures right away.We sincerely regret the impact this had on your experience. Should you wish to share further details, please feel free to contact us directly so we can follow up appropriately.Thank you again for your feedback.Customer Service Team - SM
User:Jeff D
Trip type: Couples
Just okay
19 May 2026
Was only here for a short time. The room was average. The all-inclusive is always amazing. The food was good. The beach was way too crowded for us. Way too many people and they run out of chairs on the sand. This was a major disappointment. The pools were nice and the water slides were fun. The bar service by the pool was extremely slow. I know it's island time, but its one person working and 2 other talking while they see the line get 10 plus people long. It took 10-15 min to get a drink. I have been to a lot of all-inclusive resorts. This location was okay or mid-range for me. The biggest bummer was the overcrowded beach.
I RD, Atención al cliente/recepción at Catalonia Bayahibe, responded to this review
Dear Mr. Jeff,Thank you for sharing your experience and for taking the time to write this review; we truly appreciate your feedback.We regret that some aspects of your stay did not meet your expectations. We understand how important it is to fully enjoy the surroundings and receive prompt and attentive service, and we are sorry that we did not achieve this on this occasion.We take your comments very seriously, as well as your overall perception of the experience. These points are key for us and represent clear opportunities for improvement in areas such as space management, guest service, and service efficiency.We also appreciate you highlighting positive aspects such as the quality of the food and your enjoyment of the pools and slides. We would welcome the opportunity to host you again and provide you with an experience more aligned with the standards we strive to offer, and to regain your trust in us.Guest Service | IRD
User:Passenger16033904793
Trip type: Couples
The hotel has constant water problems hot water or no water at all to the point that we took 3 cold showers
19 May 2026
Hotel has hot water issues we took 3 cold showers Noisy air conToo much pressure trying to sell you privilege even when you say clearly NoToo much deliberate flirting that feels forced even when you are there as s couple Some hotel sails man was after my wife right in my face House keeper rude even after 10 dollar tipMusic was old and loud in the Italian a la carteNot our best trip we won’t go back ti this hotel
I RD, Atención al cliente/recepción at Catalonia Bayahibe, responded to this review
Dear Guest,We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the inconveniences you mentioned. Your feedback is very important to us, and we take it into account to improve each of these aspects.We appreciate you sharing your opinion and regret that we were unable to provide the experience you were expecting. We would welcome the opportunity to serve you better in the future.Guest Service | IRD
User:Cheryl T
Trip type: Friends getaway
Great Beach
20 Apr 2026
Well first off the beach is amazing no seaweed, the water is beautiful the pictures do not do it justice. The chairs are plentiful, I always get up early to get a palapa and I always got the one I wanted ( I went earlier than I needed to). The beach had access for people in wheelchair, the the sand is soft and white. The room was small there was 3 of us but we made it work. The cleaning staff did an amazing job, coming back at night to pick up dirty towels. One evening we did not get our safe shut and the sweet lady waited for us to come back to the room and had us check the safe. Everything was there, thank God. We always tip but she got a good one that night. So it is a safe resort, and just to let you know we are older ladies so I was worried about how walkable the resort would be. It was very easy to get from our room to the beach and restaurants. If you have walking problems ask for a room close to the pool and restaurants. The only thing at the end Is the check in. Now for the down side, most workers do not understand English, the restaurant staff was not helpful and the food although not bad was also not a lot to choose from. Compared to other all-inclusive we have stayed at. We did meet one guy,he is an assistant manager just starting there, Julio. He was amazing! We talk to him and told him a lot of the things we were feeling and he said he would pass it on. Because truly if they could get the weight staff a little nicer it would be great. That being said, the cleaning staff was great, the people at the bar were wonderful, Funny. So I don't know that I would actually go back to this resort, but I would definitely go back to this beach. It's one of the best I've ever been to including Aruba, Cancun, Jamaica. It was great!!
K R, Guest Services / Front Office at Catalonia Bayahibe, responded to this review
Thank you very much for taking the time to share such a detailed and honest review. We’re delighted to know that you found our beach truly amazing, with beautiful clear water, soft white sand, easy accessibility, and plenty of palapas available. It’s also wonderful to read your kind words about our housekeeping team, whose dedication to cleanliness, safety, and guest care clearly made a positive impression.We especially appreciate your recognition of Julio, who is always committed to listening to our guests and helping us improve. At the same time, we sincerely regret that some aspects of the restaurant service, language barriers, and food variety did not fully meet your expectations. Please be assured that your feedback has been noted and will be shared with our management team, as it is essential for us to continue improving our service standards.We truly value your balanced perspective and are glad that, overall, your experience allowed you to enjoy one of the best beaches you’ve ever visited. We hope to have the opportunity to welcome you again in the future and provide an even better experience should you decide to return.Servicio al Cliente KR
Bayahibe, Bayahibe
About Catalonia Bayahibe
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0204 505 9777