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Excellence El Carmen

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Excellence El Carmen

locationPunta Cana, Punta Cana

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About Excellence El CarmenAbout Excellence El Carmen

Location

This hotel is located in a quiet area in Punta Cana.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available.

Rooms

Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce, beach volleyball, paddle tennis and fishing. Water sports enthusiasts can enjoy sailing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, bowling, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam and massage treatments. Subject to charge: a beauty salon. Leisure facilities include an entertainment programme, a dance club, a casino and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. The resort also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Excellence El Carmen Amenities at Excellence El Carmen

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Restaurant(s)

    • -

      Room Service

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      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Full Board

  • Sport/Entertainment

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      Aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Bowling

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

23 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

9667

Very Good

1993

Average

852

Poor

328

Terrible

308

Recent Reviews: 13148

  • User:derricksebren

    Trip type:

    Very pleased

    rating11 Jun 2026

    Everything in the excellence club suite and all places we visited were excellent! Would go back definitely

  • User:rbradleyhomes

    Trip type:

    Excellent experience!

    rating11 Jun 2026

    The overall experience was excellent! The friendliest staff, super clean grounds and the service was outstanding.

  • User:Sharon K

    Trip type:

    El Carmen

    rating11 Jun 2026

    El Carmen is a beautiful modern all inclusive resort. The food, shows and workouts provided a great experience for our family of seven. Our adult children loved the pampering that El Carmen provided. My rating would have been 5 star if it were not for the aggressive sales people walking up and down the beach trying to sale anything from bracelets to cigars. This did not provide the relaxing beach time that we have experienced at other resorts. The Excellence Collection, Guest Services / Front Office at Excellence El Carmen, responded to this review Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as the host of your holiday destination and for taking the time to share this review with the TripAdvisor community. It is our pleasure to know that our colleagues, property and amenities meet your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

  • User:Ashley H

    Trip type:

    EXCELLENTÉ.

    rating10 Jun 2026

    ⭐⭐⭐⭐⭐ Excellence El Carmen – An Unforgettable Vacation!Our stay at Excellence El Carmen in the Dominican Republic was absolutely amazing from start to finish. The resort is beautiful, the food was outstanding, and the service was truly exceptional. What made our trip so memorable was the incredible staff who went above and beyond every day to make us feel welcomed, appreciated, and completely relaxed.SpaA huge thank you to Yessica and Jiset for providing such a wonderful spa experience. Their professionalism, kindness, and attention to detail made every visit incredibly relaxing and rejuvenating.EntertainmentThe entertainment team was phenomenal! Special recognition to Dariel (Supervisor), Dariel (DJ at Alegria), Carlos, and Miskeyla for bringing so much energy, fun, and excitement to our vacation. Their enthusiasm and dedication kept guests engaged and created unforgettable memories throughout our stay.AlegriaThank you to Jean Carlos for his outstanding service and friendly personality. He always made us feel welcome and ensured we had a great experience every time we visited.Sports BarA special shout-out to Brihian for excellent service, a great attitude, and personable!Lobby BarThank you to Samuel for providing exceptional service with a smile. (& a song!!)Restaurant ManagementWe would like to recognize Marleny for her leadership and commitment to guest satisfaction. Her presence and dedication helped make every dining experience exceptional.Lobster HouseA heartfelt thank you to Lulio for providing outstanding service and helping make our dining experiences truly memorable.LobbySpecial thanks to Minankelly and Dilson for their warm welcomes, professionalism, and willingness to assist whenever needed. They made us feel at home from the moment we arrived.The GrillThank you to Iris for the excellent service and friendly personality that made every meal even more enjoyable.Every member of the Excellence El Carmen team helped create a vacation that exceeded our expectations. Their genuine hospitality, attention to detail, and commitment to guest satisfaction are what make this resort truly special. We cannot wait to return and highly recommend Excellence El Carmen to anyone looking for a world-class all-inclusive experience in the Dominican Republic. Thank you all for making our trip so unforgettable!We are returning in a short 3 months & cannot wait to visit again. The Excellence Collection, Guest Services / Front Office at Excellence El Carmen, responded to this review Dear guest,First and foremost, we would like to thank you for choosing Excellence El Carmen to vacation and for taking the time to write and share your opinion with other travelers.We are pleased to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

  • User:iyannapabellon

    Trip type:

    An amazing place!

    rating10 Jun 2026

    The staff were all amazing. Plenty of activities to do inside of the resort. Food was great for an all inclusive. Outside excursions were all reasonably priced and a lot of fun!! The Excellence Collection, Guest Services / Front Office at Excellence El Carmen, responded to this review Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen as the host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are pleased to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

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