Grand Palladium Punta Cana Resort & Spa

Recent Reviews: 18520

• User:Tony A

  Trip type: Family

  Service is poor rooms old and in need of repair

  14 Jun 2026

  We have been Presidential members for over 10 years. We have seen the decline of the advantages to the membership. Now we are seeing the decline of the services and hotels.We have been in Punta Cana 9 days. Our butler, Maritza is the only good thing that has remained.Something has been missing or wrong at almost every meal. We waited 45 minutes to get breakfast twice at Capricho. Actually walked out once without our food.Ordered a premium drink at dinner last night and it was not what the bottled said. I confronted the bartender and she admitted that they had filled the bottle with other liquor. My daughter who is staying with her husband and children in Family Selection and are beneficiary, never got champagne, her bathroom smells like a sewer, had her room made at 9 pm after 5 calls. Then the cleaning people took the chocolates they had just brought. Never got to eat them.My grand daughter got an ear infection and ended up in the hospital. Now she can't fly and has to stay one more day. The cost for that stinky room one day $650. No compensation for smell or repair.It use to be the PTC, which is not owned by Palladium but by Setivel, was getting bad but at least the resort was good. Now they have both gone down hill to the point that it's not worth coming here because of the frustration.I want to speak to all those people touring to buy so bad and tell them, DON'T DO IT.The chain needs to invest on what they have rather than building more to make more money. Our room is falling apart due to lack of maintenance and they do t seem to care. I can't even get my wrist band to open my door half the time.Just frustrated that we invested in this.

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• User:starlen94

  Trip type:

  Family trip

  14 Jun 2026

  The overall family trip was great! The check in process was the only part that was fustrating. Was not enough staff. But after that it wasPerfect,

• User:Beth W

  Trip type: Family

  Taken Advantage of

  13 Jun 2026

  I am extremely disappointed with the customer service at Grand Palladium Punta Cana.When I arrived for my vacation, I realized I had accidentally left behind the credit card I originally used to make the reservation. Instead of working with me to find a reasonable solution, the resort informed me that they had to cancel my reservation and rebook it at the current rate. The result was an additional charge of approximately $1,200 for the exact same stay.I completely understand the need for security policies, but there was no willingness to offer any assistance, flexibility, or alternative verification methods. It felt as though the staff knew I had no practical choice since I had already traveled to the Dominican Republic and needed a place to stay. Rather than helping a paying guest resolve an honest mistake, they simply charged the higher rate.The resort itself may be nice, but customer service matters, especially when unexpected situations arise. Unfortunately, my experience left me feeling taken advantage of and undervalued as a guest. Based on how this situation was handled, I would think twice before booking here again.This version is firm and professional, which tends to carry more weight with management and potential guests than an angry review. Guest Relations, Other at Grand Palladium Punta Cana Resort & Spa, responded to this review Dear Mrs. Beth WThank you for taking the time to share your experience. We are genuinely sorry to learn that your visit did not reflect the courteous, solution-focused service that our guests expect and deserve.We understand how stressful travel challenges can be and regret that your arrival did not feel supported. Our goal is always to provide clear guidance and a respectful, efficient check-in experience while upholding our standards.Your comments are valuable to our team, and we appreciate you bringing them to our attention. We remain committed to delivering considerate service and a welcoming environment for every guest.We hope to have the opportunity to better serve you in the future. Best regards,Diaritza PechGuest Relations Team Grand Palladium Punta Cana Resort & Spa

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• User:walkerdesireliz

  Trip type:

  Staff hospitality needs improvement

  12 Jun 2026

  We felt that we weren’t important as guests and that we bothered the staff. Not welcoming at all. Was my birthday trip and i don’t feel good this time. Guest Relations, Other at Grand Palladium Punta Cana Resort & Spa, responded to this review Dear GuestWe sincerely thank you for choosing our resort for such a special occasion as your birthday and for sharing your experience with us. We greatly value your rating and your comments, as they allow us to better understand the areas in which we need to improve.We deeply regret to learn that during your stay you did not feel valued or welcomed, and that the service provided by our team did not meet your expectations. We understand how important it is to feel appreciated, especially during such a meaningful celebration, and we are saddened to know that we did not convey the warmth and hospitality that characterize us. Your feedback is very important to us and has been shared with the relevant departments so that the necessary measures can be taken.We sincerely appreciate your feedback, as it gives us the opportunity to reflect and reinforce our service standards. We hope to have the opportunity to welcome you again in the future and provide you with a completely different experience, where you feel truly special and valued at all times.Kind RegardsGuest Relations Team Grand Palladium Punta Cana Resort & Spa

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• User:Sfpcu

  Trip type:

  Vacation

  11 Jun 2026

  Birthday celebration started off wonderful and had kinks all n all life goes on........................! Guest Relations, Other at Grand Palladium Punta Cana Resort & Spa, responded to this review Dear SfpcuThank you very much for choosing our resort to celebrate such a special occasion as your birthday, and for taking the time to share your experience with us. We truly appreciate your feedback and your overall rating, as it helps us continue refining the experiences we offer our guests.We are pleased to know that your celebration started off wonderfully and that you were able to enjoy meaningful moments during your stay. At the same time, we sincerely regret that certain aspects did not go entirely as expected. We understand how important it is for every detail to flow seamlessly, especially during such a special occasion, and we take your comments very seriously as an opportunity to learn and improve.Your feedback is greatly valued, and we sincerely appreciate your understanding and positive outlook. We hope to have the pleasure of welcoming you again in the future and providing you with a flawless and even more memorable celebration experience from beginning to end.Kind RegardsGuest Relations Team Grand Palladium Punta Cana Resort & Spa

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