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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana

locationBavaro, Punta Cana

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About Hotel Riu Palace Punta CanaAbout Hotel Riu Palace Punta Cana

Location

This hotel is located on a spectacular stretch of white sandy beach in Punta Cana.

Facility

The hotel has a lift and features 612 junior suites. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service and a hairdresser.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and a fan ensure comfortable indoor temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, tennis and golf are available. With windsurfing, banana boat rides, sailing, catamaraning, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and hydrotherapy treatments. Leisure facilities include a kids' club, live music, a dance club, a casino and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special culinary options, such as vegetarian dishes, are also available. The chefs prepare delicious specialities during the show cooking.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Riu Palace Punta Cana Amenities at Hotel Riu Palace Punta Cana

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Banana Boat

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      Billiards/Snooker

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      Catamaran

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      Children's Pool

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      Diving

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

2.5 km

Centre

7.4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2295

Very Good

832

Average

409

Poor

215

Terrible

277

Recent Reviews: 4028

  • User:lisa j

    Trip type: Family

    Cockroach infested room

    rating15 Jun 2026

    We stayed at the Riu in March we were with 3 other families and we were very excited to spend a week in the sun after spending almost $10 000 for all of us to go we were expecting a great trip.It started out rocky I had already checked into my room that I requested being a king and pull out they put us in a two double bed room. I went to request a room change which they did but didn't offer to have my bags moved or even help. My husband was with my kids at the pool so I made 2 trips trying to get all my things into the new room on the other end of the resort.The trip was good on day 5 my husband noticed a cockroach in our room he killed it and we hopped that it was just the one maybe when the door opened and closed we made sure all out luggage was up in the closest as we did not want to take them home if there were more.2 nights before we were suppose to leave we woke up to sounds in our room, we turned on the lights and found another 4 that we knew of and killed them at this point I was freaking out we hardly slept the next day was our final full day of being on the resort so I spent time with my family once we we going back up to clean up for dinner I stopped in and spoke to management. I explained what had happened showed pictures of the one we had found and asked for monetary compensation. She gave me an email to contact when I got back home and offered to change my room for the night. I was leaving the next morning I did not want to spend hours packing and moving to unpack and repack again. Everything else she offered did not work as it was out last night I could not use the spa and I asked if my kids could have some souvenirs from the store but she said she couldn't do that. They sent a maid up to the room with a raid can and called it "fumigation" she sprayed around where we pointed and left.The next morning after a sleepless night my daughter woke up to a huge dead one right by her bed. We packed up and left as fast as we could, I got home had to leave everything in my garage taking apart my luggage scared that I would be bringing them into my house, defiantly did not want all that extra work after being away for a relaxing week.When I got home and contacted RIU as the manager told me to they said that because I had booked through Sunwing I would need to get a hold of them, sunwing then went back to Riu who said they "dealt" with it and wasn't going to reimburse me anything.As a good will gesture sunwing offered me 2 $75 vouchers towards my next trip with them. after asking them for $1400 as a refund for all these nasty cockroaches.

  • User:WayneT128

    Trip type:

    Excellence

    rating15 Jun 2026

    This resort was great. Buffet Was Really Good for a RIU Resort. Great vibes and landscaping is beautiful. Just needs a remodel because it is a little outdated. But overall a great experience. Online Reputation Management, Owner at Hotel Riu Palace Punta Cana, responded to this review Dear Wayne,The best news is learning you enjoyed your stay.Your evaluation will be forwarded to our team :)Thank you very much for choosing us and your feedback.Kindest Greetings!Hotel Riu Palace Punta CanaOnline Reputation Manager

  • User:Jo C

    Trip type:

    Resort Could Use some Improvements

    rating15 Jun 2026

    This resort has both good and bad. When I walked into the lobby I felt like I was entering a very updated, nice resort. However my room was not updated and left a lot to be desired. While it was clean, it had a musty smell to it. Nothing seemed updated in many years. I would rate the workers 10+. They were so kind and so helpful and they made my stay very enjoyable. Where this resort fell really short was in entertainment. It was definitely subpar. They had the same vocalist for multiple nights and they played Kahoo every night. There was really nothing that I enjoyed about the entertainment and when you are on a resort where you do not go outside the gates, this needs to be improved. Online Reputation Management, Owner at Hotel Riu Palace Punta Cana, responded to this review Dear Jo C,Thank you very much for staying with us and for sharing your feedback. As we strongly believe that customer comes first, it is saddening to find that you were not completely happy with your recent stay and that there were some aspects that overshadowed your experience.The management department will be notified.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

  • User:geordieislandhoppers

    Trip type: Couples

    Nice holiday

    rating14 Jun 2026

    Just returned from the palace Punta Cana and overall we had a lovely holiday All the staff are very friendly although we did find they were more attentive to the Americans tourists who are much more accustomed to the whole tipping culture than us brits .. we did tip but not every 5 mins we always tipped the pool bar staff or went to the bar ourselves and tipped the bar staff every other drink Our room was clean and tidy and didn’t smell like others have reported it’s a very hot and humid country the cleaning staff came in every day and it was always fine Entertainment was sometimes ok and sometimes dire but you’re on your holidays go with it have another drink lol.. we didn’t attend the parties it’s a great idea to have them at a separate venue so family’s and us older couples can stay in hotel and still have a lovely night with a singer or entertainment…the parties looked great fun and we talked to lots of people who went it just wasn’t for us Food was all inclusive so good days and bad days it’s always a bit canteen noisy so the added restaurants are great … these should be bookable though as you found you had to be there at 7 to get in then they sent you away for 30 mins to come back it would have been great to go back to RIU booking in system so you could book at 8pm and enjoy you day without hurrying out to get a space in the restaurant you wanted ..food in all was fine steak house and Italian the best .. Japanese was ok but one night they had a big party in and I got served food that didn’t have the sauce on and noodles were raw while my partner had the same main and it was fine .. very odd Lots of sun loungers no need to reserve generally we wandered down and always got the same spot and had sun all day One thing that was a bit odd is there’s no bar in the night time entertainment so they have bar staff wandering round taking your order which works well most of the time but you are constantly trying to catch their eye or relying on staff remember you a couple of times we never got the drink we ordered … daisy was great after she spotting you she was there . A couple of nights they had a pop up bar but only 1 staff who looked harassed all the other RIU places we’ve been they’ve had a bar and you miss that interaction and the fact you can just go and get a drink without waiting You can use the Bambu during the day and we did go for lunch one day but food wasn’t as nice as palace and it was much busier Yes there’s days with seaweed but that’s not the hotel that’s environmental we had two days but they do try and clear it and work hard Overall it’s 25 years since we were last in the Dominican and we loved it Online Reputation Management, Owner at Hotel Riu Palace Punta Cana, responded to this review Dear geordieislandhoppers,Thank you very much for sharing such a detailed review of the recent stay at Riu Palace Punta Cana. We are pleased to hear that your experience was positive, particularly regarding the quality of our Asian and Italian buffets, as well as the value we offer. Your constructive observations regarding the room maintenance and the service at the steakhouse have been shared with our management teams to ensure the necessary adjustments are made, as providing a comfortable environment and attentive service remains our priority. It is wonderful to know that you loved your overall stay, and we hope to have the opportunity to welcome you back in the future to provide an even more seamless experience.Kindest Regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

  • User:Glenn S

    Trip type:

    Amazing place to stay

    rating13 Jun 2026

    This has to be one of the best places I have stayed. I wanted a chill holiday doing nothing and it ticked the box. Staff were all brilliant, pools were lovely and hotel was 1st class. Definitely returning one day. Felt really safe and you could go all quiet if you wanted to or join in on activities or head to beach that was on your door step. All food was beautiful and separate restaurants were 1 st class especially the Italian. Online Reputation Management, Owner at Hotel Riu Palace Punta Cana, responded to this review Dear Glenn,We are very pleased to read you were happy.It is very rewarding to know you enjoy your time with us.And we really appreciate your brilliant evaluation.Thank you very much for being our guest, Glenn :)Warmest Greetings!Hotel Riu Palace Punta CanaOnline Reputation Manager

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