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Hyatt Ziva Cap Cana

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Hyatt Ziva Cap Cana

locationPunta Cana, Punta Cana

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About Hyatt Ziva Cap CanaAbout Hyatt Ziva Cap Cana

Location

This hotel warmly welcomes guests in Punta Cana.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and a fan ensure comfortable indoor temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. Sun loungers and parasols on the terrace invite guests to relax and unwind. For those who wish to stay active while on holiday, the hotel offers tennis. Water sports enthusiasts are offered canoeing. Sport and leisure facilities at the hotel include a gym, billiards and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Payment

The hotel accepts payment by American Express.

Amenities at Hyatt Ziva Cap Cana Amenities at Hyatt Ziva Cap Cana

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hairdresser

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Canoe

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      Children's Pool

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

15 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6630

Very Good

419

Average

143

Poor

64

Terrible

41

Recent Reviews: 7297

  • User:Corey W

    Trip type:

    Family of 4 with great experience

    rating16 Jun 2026

    We enjoyed Hyatt Cap Cana, we went during a sargassum episode so the beach wasn't being used. However, this didn't make the resort feel too busy.I also highly recommend purchasing club level. The experience for me was made by a wonderful bartender, Deidy, who went above and beyond from the drinks perspective.

  • User:Molly H

    Trip type: Family

    Amazing!!!

    rating15 Jun 2026

    Our family of five had an amazing week at this resort!! We did do club level and I think it was worth it, all of the staff was so friendly and helpful in many ways! The ocean wasn’t the best which we were expecting, but the pools are so great we didn’t really miss it too much! The entertainment staff around the pools and beach are so fun! Deiby one of the bartenders at the club pool was our go to, he is so kind and knows what he’s doing!! We loved the hibachi and Italian! The pizza by the pool daily was so nice! My kids loved the waterpark! We would definitely go back! Wonderful relaxing trip!

  • User:pasionvital

    Trip type:

    Perfect vow renewal

    rating15 Jun 2026

    We celebrated our vow renewal at the Hyatt’s Ziva. From the welcome from Alexander, to the amazing Martha, Genesis and the wedding coordination team, we had an amazing time. The wedding team exceeded all of our expectations and more. We are so happy with the results and their attention to detail was perfect.

  • User:Evelyn L

    Trip type: Couples

    Great experience. Shutters restaurant top!

    rating15 Jun 2026

    My husband and I traveled to Punta Cana for our anniversary and stayed at the Hyatt Zilara hotel a few days ago. When we found out there was a Peruvian fusion restaurant at the hotel called Shutters, we decided to go. Everything was delicious, and the staff was very friendly. But we especially want to highlight the service provided by Peruvian chef James Hawkins. He prepared some special dishes for our anniversary. The food was delicious, and the chef made us feel special. He came to our table to bring us the dishes personally. Everything was top-notch. We highly recommend Shutters restaurant. And the chef made us feel right at home and made our trip special.I took photos of some dishes from the menu and some of the chef’s creations.

  • User:aocushing

    Trip type: Family

    Prefect Multi-Generational Vacation Spot

    rating15 Jun 2026

    The Hyatt Ziva Cap Cana was the perfect vacation spot for our multi-generational family. We had 11 in our group, ages ranging 2 thru 65. We were looking for a low maintenance location that would have something for everyone (from food to activities) and this was it!There was a plethora of dining options (buffet, sit down, pool side, themed). There was also a plethora of drinking options (with each having their own signature drink, even the restaurants had their own signature cocktails on their menus; try the peanut colada at the rum bar!). The littles loved the popsicles and ice cream at the coffee shop!The rooms were beautiful and well-appointed. We were club level so the endless snacks and drinks were appreciated by my husband and me in addition to our 2 teenagers! The swim-up room was a fun touch though we spent all of our time at the pool with the other family members. (If it had just been my husband and me, we probably would’ve used it more.)The staff was stellar. Reading about it in advance, I was expecting the service to be like a cruise minus the boat; however, the personalized service provided by the staff at the Ziva FAR exceeded the service on any cruise ship. Martin Jiminez was our butler and made our club level the perfect choice for us. With a quick message he assisted with rearranging 3 spa treatments, organized a quick trip to a golf course for my husband, made dinner reservations for 1 night, reserved a cabana, and a sprinkling of other little questions throughout the week. Top notch service yet again! During our stay, we had family photos taken. I didn’t know what to expect from a resort photographer, but Felix was the best! He captured all the different groupings we wanted in several different locations around the resort. One night, we had our own private beach dinner. This was the BEST decision we made! It was a beautiful night and the food was the best dinner we had the entire time. The 3 chef/weight staff were awesome, personable, and very hard-working. The activities staff, particularly Reibel – he was awesome, super friendly and fun! His water aerobics, in-pool music trivia, and beach volleyball gave us a nice break from our pool-side relaxing. Eduardo at the club swim-up bar was on top of things. His drinks were great and his service was fast. The women at the coffee shop knew our orders by the 3rd day.We really can’t say enough about this resort. I’m not one to go back to a vacation spot (the world is huge with lots to see!), but this is one to which I’d quickly return.

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