Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Name: Gran Hotel Europa Santo Domingo, Trademark by Wyndham
Address: Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, dominican-republic
Telephone: +44-204-505-9777
Rating: 3.9

Santo Domingo, Dominican Republic

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About Gran Hotel Europa Santo Domingo, Trademark by Wyndham

location

Situated at the heart of Santo Domingo’s old town, this hotel lies at the crossing of Arzobispo Meriño with Emiliano Tejera. It is just a short distance to various sights and museums whilst Diego Columbus’ castle, the Panteón Nacional, the oldest cathedral in America, the Casas Reales museum and the Calle El Conde may be reached on foot in just a few minutes. Las Américas international airport is 30 minutes away.

facility

2 junior suites, 33 single rooms and 17 double rooms are located on 4 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and massage treatments.

meals

The dining area includes a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day.

Amenities at Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Sun Deck
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hygiene
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Airport

28000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 61

User:Luis R
Trip type: Family
Bad hotel
02 May 2026
Terrible hotel. The air condition doesn’t work well. Rooms are very small. Quality of this hotel is not great at all.
User:Katz2by2
Trip type: Couples
Car park & location; top two reasons to stay here
05 Apr 2026
If you have a car turn left just after the hotel entrance and the car park is half block down on the left. Parking cost s $12.60 USD per night.Check in time is after 3pm and if you arrive after 3pm you still have to wait for housekeeping to finish your already assigned room = annoying. Just put me in the same grade of room that's ready!Room 208 in the Colonial Wing was shockingly small. Not even a chair to sit on. Two night tables but only one reading lamp. There is a small balcony which isn't usable and the glass door just lets in street noise. Street music was pounding into the room until 11pm on a Sunday night.Small functional bathroom with just 2 bath towels, a bath mat, one hand towel and a few toiletries. No surface to put anything on except for the back of the toilet and that's already occupied with toilet paper as the toilet paper roll holder is broken.The safe didn't work so we had to call for it to be serviced. Why can't they just do that on their own on their own time before one checks in?Four hangers in a tiny closet and the mini fridge full of their for-charge drinks. They want $4 USD for a bottle of water. At least there was a coffee machine, two small bottles of water and a meagre offering of coffee. And the room was clean, and the towels and bed linens comfortable.Sadly the bed was very creaky.There is a roof top bar on the 4th floor with no view to speak of but lots of seating. The staff were friendly and the bar drinks good.The breakfast buffet, also on the roof top deck, was very nice and the staff very attentive. Not exceptional coffee or food but something for everyone and you shouldn't go away hungry.There was a housekeeping request sign on the door which we engaged at 9:30am but when we came back after 2pm it was still hanging there and no house keeping had been done.We chose this hotel because it had parking (even if you had to pay extra for it) and, as far as I experienced, that and the proximity to explore the Colonial District on foot are the only reasons to stay.
User:Cathy A
Trip type: Friends getaway
Good choice
15 Feb 2026
We booked the Gran Hotel Europa as we needed a one night stay in Santo Domingo. We couldn’t have made a better choice. From value , to quality, to inclusions to service we couldn’t have asked for more . The roof top bar was an added bonus . The friendly helpful staff were an absolute delight helping with our very limited Spanish to make sure we enjoyed our time there.
User:Vicky K
Trip type: Family
Excellent stay!
24 Jun 2025
I chose this hotel for a family event after staying as guest last year. I was very pleased when I stayed for christmas that I decided to choose them as the venue for my daughter's quinceañera. They went above and beyond with every detail for my family and guest to feel comfortable. Everyone from the front desk, security, breakfast restaurant, SKY bar, house keeping even management was excellent. I recommend this hotel 100%The pictures in the their website does not do them justice, the rooms are prettier and comfortable than what they look like there. maybe they should update them. Overall my experience was satisfactory, no complaints. Anderson Silverio, General Manager at Gran Hotel Europa Santo Domingo, Trademark By Wyndham, responded to this review It is a pleasure to know that your stay at the Gran Hotel Europa Trademark Collection was fabulous and enjoyable. We sincerely appreciate your positive words. We look forward to welcoming you again.
User:alvingone
Trip type: Solo travel
Good location with free breakfast.
12 May 2025
Hotel is close to everything with free breakfast. Jose hernandez st recepción was very helpfull. He goes beyond his duties to help customers. Breakfast Is a good one with frutas Coffee hambre and scramble eggs. Dar condición is good. Hotel locación is excelente. Clode to everything. Anderson Silverio, General Manager at Gran Hotel Europa Santo Domingo, Trademark By Wyndham, responded to this review Es un placer saber que tu estancia fue fabulosa y agradable. Agradecemos sinceramente tus palabras positivas. Estamos deseando volver a recibirte.