Napolitano Hotel

Name: Napolitano Hotel
Address: Avenida George Washington No 51, Santo Domingo, dominican-republic
Telephone: +44-204-505-9777
Rating: 3.5

Santo Domingo, Dominican Republic

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About Napolitano Hotel

location

Located in the leisure district of Santo Domingo, this hotel lies within a few minutes walk of the city centre where guests will discover bars, restaurants, shops and nightlife venues. Links to the public transport network lie approximately 2 km from the hotel.

facility

72 rooms, including 9 single rooms and 62 double rooms, are located on 7 storeys and can be reached by lift. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, live music, a dance club, a casino and a nightclub.

meals

The dining area includes a non-smoking restaurant and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Napolitano Hotel

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Nightclub
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  Casino
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
Hygiene
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Public Transport

2000 m

Beach

31000 m

Golf Course

45000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 273

User:Antwine F
Trip type: Family
LOVELY STAY!
21 May 2026
⭐⭐⭐⭐⭐A hidden gem in Santo Domingo! Hotel Napolitano offers a fantastic location right by the Malecón, with comfortable rooms, great service, and a cozy atmosphere. Everything was clean and well maintained, and the staff made me feel at home. I would definitely stay here again. Argenis Guzman, General Manager at Napolitano Hotel, responded to this review Dear antwinef2026,Thank you so much for your wonderful review and for choosing Hotel Napolitano for your stay in Santo Domingo. We are delighted to know that you enjoyed our privileged location by the Malecón, the comfort of our rooms, and the warm service from our team. It means a lot to us that you felt at home during your visit.We truly appreciate your kind words and look forward to welcoming you back for another lovely stay in the near future.Best regards,
User:LANCE130
Trip type: Friends getaway
great hotel Napolitano
08 Nov 2022
I Always stay at the Napolitano hotel in santo domingo. Have been staying there for over ten years. Great rooms, nice pool and Jose at the terrace restaurant is the best. Easy check in an check out. Looking forward to going back in march. thanks Lance
User:nairobypujols21
Trip type: Family
Horrible experience
30 May 2022
I had a horrible experience in this particular hotel. I personally wouldn’t recommend to anyone. I had a late check-in and when I went to my room and after a long day I decided to take a shower and seen this which was obvious dissatisfying and very disgusting if you ask me. I had to call the lobby and it took approximately 30-45 to get everything fixed. And if you thought that was all it was only the beginning… the lights kept constantly turning on and off and around 5 am I couldn’t take it anymore all source of electricity was gone for 45 mins and the heat was very discomforting. Around 8am all electricity was gone once again it took a hour before everything was back to normal and to make matters worst the water would stop working once the source of power is gone. I was very upset about the whole situation and didn’t want to waste anymore time there had a early check out and went to lobby to get any sort of refund based of the horrible service I’ve experienced and all I got was a waiver to make sure it won’t happen again when none of it should’ve happen in the first place. 😐
User:douglasrQ8008ZW
Trip type:
Photograph your minibar!!! or have it removed before checkin.
09 Mar 2022
hotel was fine. on checkout, they claimed that I, and a friend in a different room, had taken things from the minibar.we did not.We both travel for business frequently, and both have a policy of never using the minibar.They held us for 25 minutes on checkout, until we just walked away. They were positive we took these things.In my case, a bottle of water. Then they called me days later in New York, and NOW they added a bottle of coke, peanuts and pistachios to the items they claimed at checkout. Either they have a poor system of inventory management, a thief sketching the minibars, or a systemic shake-down of patrons. They also claimed that my friend opened and closed, without consuming an aloe drink and put it back.beware. Joleidy Burgos, Promocionar at Napolitano Hotel, responded to this review We are very sorry for this incident at the time of check out, we have confirmed that there was an error when charging the mini bar, we have taken action on the matter and we hope that you will visit us again soon
User:jonathansC4568ZH
Trip type:
Disappointing service
05 Mar 2022
As always, there are lovely views from the rooms over the ocean. As expected those views come with the noise of the highway running along the Malecon. On check in, the gentlemen was helpful, including arranging COVID tests for my friend and I, needed to fly back to the States.What was not expected was you could not charge food or drinks at the pool to the room. So be it. What was not expected was being charged $40 on my credit card for food and drink that they said I used from the mini-bar. This included $5 for a large bottle of water that I had brought with me from Las Terrenas, and mysterious pistachios. And they were hostile, including coming close to being physically threatening, insisting that I pay. I did not, and of course they charged my card.This place is not what it was. I have been coming to the DR for over 30 years, and have family from the Capital. I will go back, but never to the Hotel Napolitano. Joleidy Burgos, Promocionar at Napolitano Hotel, responded to this review We are very sorry for this incident at the time of check out, we will be verifying with those involved what happened to you, we hope you can return to our facilities