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Homedominican-republic

Sheraton Santo Domingo

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Sheraton Santo Domingo

locationDominican Republic, Santo Domingo

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About Sheraton Santo DomingoAbout Sheraton Santo Domingo

Location

This hotel is located directly on the south coast of the Dominican Republic, in the relaxing area of Santo Domingo. Just a few minutes walk from the town centre, guests will find a wide variety of bars, restaurants and other leisure activities.

Facility

245 rooms, including 7 junior suites and 8 suites, are located on 11 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge). Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower. A hairdryer, a vanity mirror and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include live music, a dance club and a casino.

Meals

Dining facilities include a non-smoking restaurant, a dining room, a café and a bar. Catering options include half board and full board. A generous breakfast buffet, a lunch buffet and a dinner à la carte offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Sheraton Santo Domingo Amenities at Sheraton Santo Domingo

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Shopping opportunities

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3569

Very Good

471

Average

109

Poor

35

Terrible

37

Recent Reviews: 4221

  • User:yirmaresc

    Trip type: Family

    Good

    rating13 Jun 2026

    Great time nice staff clean place Jonathan Quailey, Propietario at Sheraton Santo Domingo, responded to this review Estimado yirmaresc,Le agradecemos por tomarse el tiempo para compartir su experiencia durante su reciente estadía en el Sheraton Santo Domingo. Sus comentarios son extremadamente valiosos para nosotros. Nuestro objetivo principal es ir más allá de las expectativas de nuestros huéspedes, asegurándonos de que nuestros huéspedes se sientan seguros en nuestras instalaciones y puedan tener una estadía placentera dentro de la nueva normalidad.Sus comentarios se compartirán con nuestro equipo para motivar a nuestro personal a buscar la excelencia todos los días creando experiencias únicas para nuestros huéspedes.Esperamos recibirle nuevamente en un futuro cercano y brindarle la calidez que caracteriza nuestro servicio,Sinceramente,

  • User:Sergio M

    Trip type: Family

    Worst customer service ever

    rating07 Jun 2026

    Worst customer service ever. Stayed in this hotel before pandemic and it was great. Excellent customer service. So i decided to repeat the experience but it was a disaster. First night me and my sister got there there was no water in the shower we made it to the hotel passed midnight, tire and wanting to shower to rest. Took them more than half an hour to solve the problem. We stayed for two weeks and not once bathroom was washed or soap and shampoo dispenser were refilled. Not to mention that most of the employees were constantly on their cell or away from their post making it a mission to get in or out the parking lot. My sister once had to get off the car and get the remote control and open the gate. Melanio the waitress at the breakfast restaurant was one of the best, always on point along with some of the guys at the lobby bar. Maximo, Ramon, Adrian,Angel and Juan Jose. The rest of the staff unprofessional with the worst customer service. Never again will I stay in this hotel. Jonathan Quailey, Propietario at Sheraton Santo Domingo, responded to this review Dear sergiomE2766PX,Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Santo Domingo.We sincerely apologize for failing to meet your expectations. Your comments are extremely valuable to us, as our primary goal is to exceed the expectations of every guest. Please be assured that your feedback has been shared with the relevant teams to ensure the necessary improvements are made.We hope you will provide us with another opportunity to welcome you back and deliver the high standard of service and warmth for which we are known.Best regards,

  • User:Albert F

    Trip type: Family

    Excellent food nice amenities

    rating06 Jun 2026

    Nice rooms. Excelen services and friendly services. Jonathan Quailey, Propietario at Sheraton Santo Domingo, responded to this review Dear albertfZ3747MG,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience.Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests.We look forward to have you again and deliver the warmth that characterizes our service,With pleasure,

  • User:Ramon J

    Trip type: Family

    Excellent

    rating05 Jun 2026

    We felt great at the hotel.., especially with the attention of Mr. Maelo in the breakfast area….We also want to let you know that Mr Rafael , botone, is an excellent employee…The hotel Sheraton is a place five stars….Thanks every body!!!💖 Jonathan Quailey, Propietario at Sheraton Santo Domingo, responded to this review Dear ramonj461,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience.Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests.We look forward to have you again and deliver the warmth that characterizes our service,With pleasure,

  • User:Ruth Z

    Trip type: Couples

    Sheraton Santo Domingo hotel

    rating29 May 2026

    The Sheraton hotel is an excellent hotel, the rooms are very clean and the customer service is excellent. everyone always paid attention to little details and welcome you with a big smile.special thanks for their great job and excellent customer service to Ana Santos, Nelson Gomez, and Nelsy from the club lounge in the 10th floor. Jonathan Quailey, Propietario at Sheraton Santo Domingo, responded to this review Dear ruthz580,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience.Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests.We look forward to have you again and deliver the warmth that characterizes our service,With pleasure,

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