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Holiday Inn Cairo - Citystars

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Holiday Inn Cairo - Citystars

locationHeliopolis, Cairo

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About Holiday Inn Cairo - CitystarsAbout Holiday Inn Cairo - Citystars

Location

The hotel is located in the sleek Citystars shopping and entertainment complex in Heliopolis, 20 km from Cairo city centre. It is only a 10-minute drive to major trade events at Cairo International Conference Centre. Cairo International Airport is approximately 10 km away from the hotel.

Facility

The property includes 4 villas/houses as well as 779 rooms, including 15 junior suites, 53 suites, 175 apartments, 88 studios, 278 single rooms and 136 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (no extra charge) and a car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable indoor temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, stovetop, microwave, tea/coffee station and oven. Other amenities available include a washing machine, an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a games console and WiFi (no extra charge) provide all the essentials for a comfortable holiday. The bathrooms have a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols are available on the sun terrace. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, callisthenics, aerobics, a spa and a sauna. Leisure facilities include an entertainment programme, a kids' club, a dance club, a casino and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include bed and breakfast and half board. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Holiday Inn Cairo - Citystars Amenities at Holiday Inn Cairo - Citystars

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

    • -

      Sun terrace

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Centre

12 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1370

Very Good

299

Average

109

Poor

51

Terrible

60

Recent Reviews: 1889

  • User:Carol C

    Trip type: Couples

    Dreadful Travelodeal (or Travelodear as they become known to the English passengers on board.

    rating02 May 2026

    I can honestly say Egypt was the worst holiday I have ever been on.Travelodeal are not returning any of my emails. They refuse to take responsibility for a total shambles of our 18 days away. The boat ‘Tug’ was dirty (itThis was not the 5star luxury we had booked but a 2star, at best, falling apart tug, the staff were very unfriendly, if not down right rude, not one person spoke English on reception. No health & safety on board, no lifeboat drill, no medical centre, no accident book, no first aid what so ever. Our Tour guides were disorganised and elusive. Our last stay in Cairo was a hotel that was changed at the last minute, when it was time to check out, we were held to ransom because they had not been paid by the agents, we had to pay to get ourselves released from their grip.These complaint were just the beginning. Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars by IHG, responded to this review Dear CarolC829,Thank you for staying at Holiday Inn Cairo Citystars.We apologize for the encounters you faced and assure you that this is not the norm at our Hotel. Our utmost goal is to see our cherished guests like yourself happy and satisfied.All your comments are extremely valuable to us and will immediately be looked into.Once more please accept our apologies and we hope you enjoy the rest of your stay with us.Sincerely,Holiday Inn Cairo Citystars Team

  • User:Esraa A

    Trip type: Family

    Amazing staff

    rating21 Apr 2026

    Amazing place and staff specially miss Sama the receptionist .. very helpful and professional .. the place is clean .. the room is very cozy .. thank you Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars by IHG, responded to this review Dear 41esraaa,Thank you for staying at Holiday Inn Cairo Citystars, and for taking the time to share your experience.We are glad to know that you had a good time with us, found our services up to your expectations and our colleagues to be professional.Looking very much forward to welcoming you back soon.Sincerely,Holiday Inn Citystars Team

  • User:Scenic06020575790

    Trip type: Solo travel

    Horrible experience

    rating16 Apr 2026

    Terrible Hotel, Terrible staff. Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars by IHG, responded to this review Dear Scenic06020575790,Thank you for staying at Holiday Inn Cairo Citystars.We apologize for the encounters you faced and assure you that this is not the norm at our Hotel. Our utmost goal is to see our cherished guests like yourself happy and satisfied.All your comments are extremely valuable to us and will immediately be looked into.Once more please accept our apologies and we hope you enjoy the rest of your stay with us.Sincerely,Holiday Inn Cairo Citystars Team

  • User:77maple123

    Trip type: Couples

    A good Holiday Inn

    rating12 Apr 2026

    We stayed here on a gate 1 week in cairo. For this type of large, think las vegas hotel the whole experience was very good. We checked in three days early. Very easy and quick. Excellent english spoken and very quick no queues. Included breakfast was good 6:30 to 11am. Large selection plenty of staff giving fast service. Used dishes removed immediately. The food was delicious and fresh. Quick ride from airport $30 usd private car to airport. This hotel is connected to a high end glitzy mall with everything from super market to high end brands. A really great Marks and Spencers. The rooms were well kept and no sign of smoke smell on smoke free floor. They really try to make stay pleasant. Thank you staff for a stress free stay. We are not the large hotel type preferring central boutique hotels in ancient part of town but of its type Holiday Inn has an excellent product and was very welcoming. Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars by IHG, responded to this review Dear 77maple123,Thank you for staying at Holiday Inn Cairo Citystars, and for taking the time to share your experience.We are glad to know that you had a good time with us, found our services up to your expectations and our colleagues to be professional.Looking very much forward to welcoming you back soon.Sincerely,Ibrahim NashaatGeneral Manager

  • User:Omar Y

    Trip type: Solo travel

    wow

    rating07 Apr 2026

    thanks to mr akram and mr mina gamal for the great hospitality Ibrahim Nashaat, Owner at Holiday Inn Cairo - Citystars by IHG, responded to this review Dear omaryM7373DD,Thank you for staying at Holiday Inn Cairo Citystars, and for taking the time to share your experience.We are glad to know that you had a good time with us, found our services up to your expectations and our colleagues to be professional.Looking very much forward to welcoming you back soon.Sincerely,Holiday Inn Citystars Team

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