tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeegypt

The Nile Ritz-Carlton Cairo

images

View Gallery

image url
image url

The Nile Ritz-Carlton Cairo

locationCentral Cairo, Cairo

Share this Dealshare

About The Nile Ritz-Carlton CairoAbout The Nile Ritz-Carlton Cairo

Location

This luxurious hotel offers stunning views out over the River Nile, which flows directly past the hotel. Guests will find plenty of museums as well as the city's most important shopping centre located in the vicinity. Cairo's bus train station is only around 1 km from the hotel.

Facility

431 rooms, including 45 suites and 315 double rooms, are located on 13 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. Those who wish to stay active while on holiday can enjoy golf and horse riding. For a fee, tennis is also available. The hotel offers numerous indoor sports, including a gym, yoga, callisthenics and aerobics or, for a fee, squash. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club, a casino and a nightclub.

Meals

Various dining options are available, including a café, a bar and a pub. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Half board is offered as a catering option. At breakfast and dinner, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express and VISA.

Amenities at The Nile Ritz-Carlton Cairo Amenities at The Nile Ritz-Carlton Cairo

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Casino

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Newspaper kiosk

    • -

      Nightclub

    • -

      Pets

    • -

      Playground

    • -

      Pub(s)

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      à la carte Lunch

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Half Board

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Entertainment

    • -

      Children's Pool

    • -

      Entertainment Programme

    • -

      Golf

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Horse Riding

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Squash

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

950

Very Good

194

Average

112

Poor

53

Terrible

85

Recent Reviews: 1394

  • User:Maria B

    Trip type: Family

    My 21 yr old, was sold a pack of illegal cigarettes 5x cost. When asked why. Took her in a room alone & belittled her!

    rating17 Jun 2026

    Scammers & VERY intimidating

  • User:Sarah M

    Trip type: Couples

    Hotel fantastic location, breakfast amazing, room with a great Nile

    rating14 Jun 2026

    Fabulous hotel, fantastic Nile views. However, first night we went to dinner at restaurant Bab El-Sharq which was beside pool as big wedding on, belly dancer entertainment wonderful, outdoor situation great. However we repeatedly asked where our food was 1.5 hours later staff said yes yes, locals arrived, ate and left and only when we complained to manager did we get our food despite everyone was feed and had left by the time we ate, it seemed like locals were given prefetential treatment, similar delays at poolBar the next day. The following day at the pool, we had a similar experience. We ordered drinks and food, 3.5Hours later the food never arrived. Service was extremely slow, Again, other guests appeared to be served with no delays.When we asked to pay, we waited around 30 minutes before I eventually went to the pool bar myself. I then noticed the food that never arrived was included on the bill. When I asked for it to be removed, I was questioned as to whether we were sure we had not received it. I had to point out that there were no plates, cutlery, or any sign that food had ever been served. I was then told they could bring the food now, despite it being three hours later and around 5:30pm.At that point, we no longer wished to wait. When I raised that this was the second day in a row of very poor at the pool service, the response I received was that the staff member was sorry but had a headache. While I understand people can have difficult days, this was not an appropriate response to a guest complaint in a five-star hotel.On a positive note, our experience with check-in, concierge, valet, bedroom cleaners, front of house, and breakfast staff was the complete opposite. They were all of the standard we would expect from the Ritz-Carlton, so helpful friendly and professional. In particular, the breakfast team and the breakfast manager were excellent, very helpful, and professional. The guy who cleaned our room was a gentleman, all of whom deserved our tips so lovely.In short, the pool service needs urgent attention. It was slow, disorganised, dismissive, and not reflective of a five-star hotel. I do not blame individual staff members; it feels more like a lack of training, supervision, service standards, and monitoring. Unfortunately, the pool service badly lets down what is otherwise a very good hotel.

  • User:Happiness67734995754

    Trip type: Business

    It was meeting for business

    rating07 Jun 2026

    It was amazing hotel 5 stars every things its was amazing

  • User:Anwil51

    Trip type: Couples

    Great 5 star hotel in Cairo

    rating26 May 2026

    We stayed twice - for two nights each stay - and were really impressed with this hotel. The location on the Nile is wonderful, the food at the restaurants was great and the rooms spacious and well appointed. What was really impressive was the great service from staff - front desk (thanks Matthew), room staff, restaurant staff and concierge. Ask for a room overlooking the river - the sunset from the room is amazing!

  • User:EMS1510

    Trip type: Friends getaway

    A huge disappointment in Cairo!

    rating26 May 2026

    We looked forward to our visit at the Ritz Carlton having booked a deluxe nile view room with a balcony- we arrived late in the evening to check in and immediately the reception tried to upsell us to a suite room which we rejected. The reception then told us that our room was a smoking room which was not what we asked for and we showed the reception that even on the Ritz carlton website it never mentioned a smoking room. The reception told us all balcony rooms on the 3rd floor were smoking. There was no twin rooms with a balcony which we had prepaid for- we were so annoyed at the approach that we considered moving to another hotel even though late at night- we asked to speak with the duty manager who was equally disinterested and said he could offer us a free breakfast which we did not care about as we expected to pay for that! We asked to speak to the GM the following day and never saw him throughout the stay! Nor did he try to speak with us- That said we had a nile room with no balcony. It was average!The only highlight of the week trip were the breakfast team who were so friendly and professional including the ladies at the entrance who always had a welcoming smile!The pool area was another low point - the stone floors beside the pool were filthy and if you walked without shoes it was filthy- the pool ladies toilets were disgusting and smelt of stagnant water - it was truly horrible that we had to go back to our room to avoid the usage!Before attending this hotel - we had sought to use the spa and restaurants but because of how we were treated - we are out each night and went to a spa elsewhere at another hotel- All in all this hotel was a huge disappointment and I would never visit again! My reason for 2 stars is only because of the breakfast tream! Bassem Milad, Guest Services / Front Office at The Nile Ritz-Carlton, Cairo, responded to this review Thank you for sharing your detailed feedback regarding your stay at The Nile Ritz-Carlton, Cairo. I’m sorry to hear that your visit did not meet your expectations and that certain aspects of your experience caused frustration, such as the room assignment, interactions during check-in, and issues with cleanliness in the pool area. Your sentiments about feeling unheard by management are deeply noted, as are your thoughts on the condition of the facilities. While I regret that much of your visit left you disappointed, I’m glad that you found the breakfast team to be friendly and professional, and that their welcoming attitude provided a positive touch to your stay. Your acknowledgment of their service truly stands out. Your concerns have been heard, and your feedback is invaluable in highlighting areas where the experience can be improved. Thank you for taking the time to share your review.Best regards Rooms Division ManagerBassem Milad

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot