Turquoise Pyramids & Grand Egyptian Muse

Recent Reviews: 50

• User:720aishae

  Trip type: Family

  Very poor, not wheelchair friendly!!

  02 Jan 2026

  Its very sad because some of the staff were so helpful, efficient and friendly.However, my review is overwhelmingly negative. We booked a wheelchair/disabled friendly room: Deluxe King Suite Please be aware, this is not wheelchair friendly nor is it disabled friendly if you are unable to walk up steps. To enter the hotel, there are about 4 steps. We were shown a different way to enter our room however there were still 3 steps to get onto the balcony and 1 step on the path leading up to he balcony. Inside there were 4 beds and the room was a good size. Should you wish to use the bathroom, there is a step which is approx 6-8 inches deep. To go out of the main room door, theres another step. There's a step into the bathroom about 2 inches deep. The marbled floors have various chips in them throughout, which can cut knees, feet and hands if your mobility allows you to crawl or bottom shuffle. If you cannot walk and/or climb a steep step, you would not be able to access the bathroom at all . The edge of the step is raw, no rolled top or smooth join. Where the step is, theres also no lighting, so once the main lights are off, its very dangerous. We ended up shuffling slowly so we felt when we had reached the edge.Again, theres another smaller step into the bathroom which incidentally, smells of sewage and even keeping the extractor fan on, does not help. We also,didnt have any hot water there for the 11 days we stayed there. The plug sockets are not very safe looking at all. See pics.95% of the time the food was virtually cold and had to be sent back.On arrival we were told there was no balcony door key because the previous occupant had lost it. It was replace late the following day . The door locks at the top of the door was broken too and this had to be repaired. The water cooler and heater was broken so they came to repair it. We pointed out the way they had repaired it was dangerous. A day later and the large bottle randomly fell off splashing water everywhere, including the electric plug plus narrowly missing my grandsons head which would easily have killed him. At that point I demanded a replacement. The replacement came and they were wanting to plug it directly into the wet plug! My husband said no, it was dangerous. We were left to mop up all the water ourselves much to the amusement of one particular guy. We became so fed up with complaining it became embarrassing and we gave up in the end. A couple of old regulars in their, I'd guess, 60s, came to stay a week into our holiday. Every night come about 11pm (23:00) they would put exceptionally loud music on, about 8-12 feet in from of them, on the side of the pool, facing away from them. This would go on until around 02.30 am (02:30). Now thats one thing, but the hotel were loath to do anything because they were regulars! When I went to reception at about 3am, the phone was ringing off the hook and people were gathering, to complain. Eventually the music went off but 30mins later, it was back on again, this carried on until the end of our holiday. They won't get any new regulars if others are treated like that.The Internet hardly worked, 50% of the time at best and we couldnt get any English TV. Another thing was that there were frequent power cuts for upto 45 mins at a time. Very very disappointed and there was also a lot of pressure to complete the hotel review with one of the staff which puts you in an awkward situation if your review is poor, like this...I will try and upload the photos I tookA bit out of the way if you want to travel to Central Cairo, but convenient for the Pyramids. Oh and theres a deep step to even get into the hotel from the path.

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• User:Brittany N

  Trip type: Couples

  5 star view

  01 Dec 2025

  You will not do better for the price - the staff are friendly and accommodating, the food at the restaurant was great and the view was one of the most spectacular things I’ve ever seen. The photos provided by the hotel do not do the view justice.Rooms although basic, provide everything you need

• User:TrailBlazer826519

  Trip type: Friends getaway

  Beautiful view of the pyramids

  10 Oct 2025

  Excellent location with a view of the pyramids. The hotel food was tasty. Employees were nice. My room didn't have toilet paper or towels. We had to request them. Clean rooms

• User:Alice G

  Trip type: Solo travel

  Would highly recommend Mario when looking at booking excursions and airport pick up and drop offs.

  24 Sept 2025

  I booked all my excursions though Mario at the hotel, each excursion I had a tour guide with incredible knowledge on all of Egyptian history, we also had a driver for each day, I had 2 different ones both were lovely and helpful too even when doing the airport pick ups for me which were very early hours in the morning I was always greeted with a smile.Mario really helped me when I accidentally packed the wrong plug adaptor, he went out of his way to get me one and drop it back to the hotel, he had also messaged everyday making sure I had the best experience during each activity

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• User:Arms J

  Trip type: Solo travel

  Fantastic

  21 Jun 2025

  The hotel staff were very helpful upon checking in and each time assisting with all my inquires for all my day trips around Cairo then to Luxor return right up until my checkout with my pre-booked transport which nearly didn't turn up but thankfully the young lady at the desk got hold of my booking arrangements and made inquires on my behalf and I was really happy with her kind assistance especially as I only spoke English

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