Royal Star Empire Beach Resort

Recent Reviews: 1237

• User:Jet09178350839

  Trip type: Family

  animation team

  12 May 2026

  A wonderful hotel in terms of activities, views, and excellent room service. Hotel Management, Other at Royal Star Empire Beach Resort, responded to this review Dear guest,Thanks for your comment.We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel soonKind regards

• User:ВАЛЕРИЙ К

  Trip type: Family

  Good hotel in Hurgada.

  09 Apr 2026

  The hotel in general good for that price. You must understand , it is not 5 stars hotel. Very friendly personal, especially Mr. Tamer on reception. Really help guests. Very appreciated for his relationship. Thank you!!! Hotel Management, Other at Royal Star Empire Beach Resort, responded to this review Dear guest,Thanks for your comment.We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel soonKind regards

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• User:Valmir S

  Trip type: Family

  Reception Staff Ruined an Otherwise Decent Stay

  30 Mar 2026

  The positive aspect of this hotel is its location directly on the beach, the large garden, and the very friendly staff, especially the cleaners and the restaurant service team. However, the food selection is very limited and disappointing.The worst part of this hotel is the reception.I arrived at 4 a.m. with a 1.5-year-old child and explicitly asked the receptionist to give me a clean and comfortable room, as described in the booking. He said “okay,” but instead gave me a room that was more like a cave—small, stuffy, and completely unacceptable. I was then asked to pay extra to move to a room that actually matched the description of my booking. Given the situation and my child’s exhaustion at 4 a.m., I accepted this without further discussion.However, the worst incident happened at check-out.At 5 a.m., the hotel lobby was full of guests. I returned my room key at reception, and I was then asked to hand in the towel cards. I had already returned these cards at the towel center, which I explained to the staff member. He then started shouting at me loudly in front of my wife, my child, and other guests, saying it didn’t matter because I had not personally returned the cards to him. He then slammed my room key on the counter and told me I could not check out.I tried once again to calmly explain that I had returned the cards properly at the towel center, but he insisted that I was in the wrong. In the end, I was forced to pay a €20 penalty—a rule that was not displayed anywhere or communicated in writing. The employee continued shouting at me and insisted on the payment.Since a reasonable discussion was clearly impossible, I eventually paid the €20.I also told him that I would write about this experience in a review and that reception staff should learn to treat guests politely and respectfully, otherwise no one would want to come here. His response was simply: “I don’t care.”In summary, the reception completely ruined our vacation.We were first given an unacceptable room and had to pay extra to get the room we had actually booked. In the end, we were even charged for towel cards that we had already returned—just at the “wrong” place, even though it belongs to the same hotel. Hotel Management, Other at Royal Star Empire Beach Resort, responded to this review Dear guest,we are sorry to hear that you were not entirely satisfied with your stay with us.We are constantly trying to improve, so your feedback is very important to us.We would be happy if you give us the chance to prove ourselves on your next visit to HurghadaKind regards

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• User:Nn N

  Trip type: Family

  We deeply regret choosing this place.

  27 Mar 2026

  This was the worst vacation we have ever had. This hotel completely ruined our trip and our mood. We deeply regret choosing this place.The bed linen was filthy, extremely old, overused, and STINKING. If you’re lucky, housekeeping might change it after previous guests. The pillows smelled disgusting. Room cleaning was terrible, even though we left tips and repeatedly asked for proper cleaning. After the first night, I was bitten by something. When I asked to change the bedding, I was ignored and instead given insect spray.The towels were old, grey, worn out, and full of holes.The rooms are very old, shabby, with peeling paint, cockroaches, and mosquitoes everywhere.The food in the restaurant was awful. In five days, vegetables were fresh only twice. And only when management showed up did the food slightly improve. The selection is very poor, and the food is badly cooked. Undercooked chicken, extremely dry beef that is impossible to chew, served in tiny portions by staff who act like they hate you. Fish was the same almost every day—smelly, clearly not fresh, as if it had been frozen and thawed multiple times. Disposable plastic cups are being reused—washed and refilled! This is completely unsanitary. If someone has tuberculosis or any other illness, this is a serious health hazard!!!The restaurant staff are rude and openly hostile toward guests. They serve tiny portions and give noticeably larger portions only to Arab guests.Staff stare at women in a disrespectful way and harass them.There is a flock of crows living on the property. They scream loudly early in the morning, making it impossible to sleep, and steal food from tables in the restaurant. Why doesn’t the management do anything about this?At the beach, sunbeds are packed so tightly that people are practically sitting on top of each other. Guests from three other hotels also use this beach, so there is no space. They also use the already terrible Wi-Fi, which only works at the reception and is extremely poor. The beach itself is sandy but full of stones, dirty, and not maintained.There is a pier with boats constantly arriving and leaving, creating noise and unpleasant smells.The hotel is full of rude russian , loud tourists who push in the restaurant, and every evening you are forced to listen to drunken shouting and russians music.The pools are dirty, with murky water—no one even wants to swim.The only positives are the beautiful palm trees on the territory and a small reef near the shore with some fish. That’s it.Outside the hotel, there are shops, a mall, and a market, but the roads are broken, everything looks run down, and there is no proper infrastructure. It’s unclear why tourists visiting Hurghada have to pay 30 euros for a visa when there is nothing to see. Everywhere—from the airport onward—people try to scam you and overcharge you. The country feels extremely poor and unwelcoming. Hotel Management, Other at Royal Star Empire Beach Resort, responded to this review Dear guest,we are sorry to hear that you were not entirely satisfied with your stay with us.We are constantly trying to improve, so your feedback is very important to us.We would be happy if you give us the chance to prove ourselves on your next visit to HurghadaKind regards

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• User:Tracey G

  Trip type: Family

  Worst hotel ever

  21 Mar 2026

  This is the worst hotel , food is the worst , rooms are so dirty there is nothing nice about this hotel other than staff , management are so rude , there was a big argument with the manager ( his name was krim) of the hotel round the pool who’s language was so bad swearing at guest round the pool while children were there this is not acceptable Hotel Management, Other at Royal Star Empire Beach Resort, responded to this review Dear guest,we are sorry to hear that you were not entirely satisfied with your stay with us.We are constantly trying to improve, so your feedback is very important to us.We would be happy if you give us the chance to prove ourselves on your next visit to HurghadaKind regards

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