Luxor Guest House

Recent Reviews: 173

• User:AnnTRockHill_SC

  Trip type: Couples

  Way over rated!

  23 Sept 2025

  This hotel is way over rated! No way it is 3.9! Rooms were very small - only 2 outlets & no USB outlets. All rooms & areas in need of major renovation. No elevator - first floor is down 6 steps and second floor is a whole flight up. Things were fixed when we asked - but one item was a request to clean the floor! Our socks were black! Shouldn't have been an issue. Instead of 4 nights, we left after 2. Guest Relations Manager, Agency / Consultant at Quality Inn Hall of Fame, responded to this review Dear AnnTRockHill_SC, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to let us know about the areas where we can improve.We understand how important comfort and convenience are during a stay, and we regret that the room size, outlet availability, and overall condition of the property did not provide the experience you were hoping for. Your comments regarding the cleanliness of the floor are especially concerning, and we sincerely apologize for that. Cleanliness should never be something you need to request, and we will be addressing this with our housekeeping team immediately.We also recognize that the lack of elevator access and the layout of our building may not have been ideal for your needs. While some of the structural aspects cannot be changed, your feedback is very helpful as we continue to plan renovations and updates to better accommodate our guests.We are glad to hear that our team responded quickly when you requested assistance, but we understand this does not make up for the overall frustrations you experienced. Please know your comments will be shared with our management team so we can continue working on improvements to both our facilities and services.We’re disappointed that we did not earn the chance to host you for your full stay, but we do hope you will consider giving us another opportunity in the future to provide you with a much more positive experience.Safe travels ahead, and thank you again for your honest feedback.

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• User:Scenic22892680629

  Trip type: Couples

  Our Qiluality Inn getaway

  17 Aug 2025

  Our room was nice and clean, and the staff was very polite and courteous.Will stay there again in the future.Nothing fancy, and that's how we liked it. Guest Relations Manager, Agency / Consultant at Quality Inn Hall of Fame, responded to this review Hi Scenic22892680629, Thank you for taking the time to share your experience with us. We’re so pleased to hear that you enjoyed your stay and found your room clean and comfortable. Our team works hard to provide a welcoming atmosphere, and it’s wonderful to know that their politeness and courtesy stood out to you.We truly appreciate your perspective that “nothing fancy” was just right, sometimes simple, clean, and comfortable is exactly what makes a stay enjoyable. Knowing that you plan to return in the future is the best compliment we could receive.We look forward to welcoming you back on your next visit and making sure you feel just as comfortable and cared for.

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• User:kendrab1128

  Trip type: Family

  Lipstick on a pig

  07 Apr 2025

  It was like putting makeup on a pig. The paint seemed fresh, newer flooring in the main spaces, but that's where it ended. The walls were paper thin, terrible selection of TV channels, dirt behind the doors like they hadn't been closed to clean, soft spots in the floors, stains on the walls, toilet moved like it wasn't secured to anything, dead bug under the sink, stains on the towels. And as icing on the cake, kicked out of the breakfast area at 9pm for "curfew" on a Saturday night. There with a group and there was literally zero other gathering spaces - some of the rooms didn't even have chairs at the desks in them. They knew when they booked us we were a sports team, but this hotel is definitely not accommodating for groups (shockingly enough, this was one of the "nicer" rooms!!!). Very rude staff as well.Not worth the $71/night that I paid. Guest Relations Manager, Agency / Consultant at Quality Inn Hall of Fame, responded to this review Dear kendrab1128, Thank you for sharing your feedback with us. While we're truly sorry to hear that your experience did not meet expectations, we appreciate you taking the time to outline the specific concerns you encountered during your stay. This allows us to reflect, respond, and make necessary changes.We’re glad you noticed the fresh paint and updated flooring in the common areas, as we’ve been working hard on renovations throughout the property. That said, we clearly fell short in other important areas, and for that, we sincerely apologize.Cleanliness and comfort are non-negotiables for us, and it’s clear that your room did not reflect the standards we strive for. The presence of dirt behind the doors, stains, and maintenance issues like the loose toilet and soft flooring are unacceptable, and we have already shared this feedback with our housekeeping and maintenance teams for immediate correction. We're especially disappointed to hear about the stained towels and the dead bug under the sink. These details should never be overlooked, and we'll be retraining staff to ensure such oversights do not recur.We're also sorry to hear about the TV selection and lack of adequate furnishings in some rooms. Your feedback regarding missing chairs and limited gathering space for your team is valid, especially considering that we were aware a sports group was staying with us. While we do enforce a quiet hours policy to ensure a peaceful environment for all guests, we understand how frustrating it must have been to be asked to leave the breakfast area without an alternative place to gather. That could have been handled with more understanding, and for that, we apologize.We’re particularly concerned to hear about the way you felt on our staff, this is never acceptable, and not in line with the service we aim to provide. We are currently addressing this internally and will be working with the team to reinforce expectations around professionalism and hospitality, especially when hosting group bookings.While we regret that your experience did not reflect the value you expected and certainly not the quality we want any guest to encounter. We do hope you’ll give us another opportunity in the future. We are actively working on improvements and would welcome the chance to offer you a far better stay.

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• User:angelahR1971TS

  Trip type: Solo travel

  Easy accessible older hotel, worth the stay.

  10 Dec 2024

  An older hotel that is taken very good care of. I slept well with new sheets and comforter on the bed. Bathrooms are updated with a handicapped accessible shower head that can be detached. Even a handicap accessible seat if needed.Breakfast had all the essential items to pick from.Thank You! Guest Relations Manager, Agency / Consultant at Quality Inn Hall of Fame, responded to this review Hi angelahR1971TS, Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our hotel to be easily accessible and well-maintained, and that you enjoyed a comfortable and restful sleep.We take great pride in maintaining our property and ensuring that our guests have a pleasant and enjoyable experience. It’s wonderful to know that you appreciated the new sheets and comforter on the bed, as well as the updated bathrooms with accessible features. Providing comfort and convenience to all our guests, including those with special needs, is very important to us.We’re also glad to hear that our breakfast selection met your expectations and provided you with a good start to your day. We strive to offer a variety of essential items to cater to all our guests’ preferences.We look forward to welcoming you back in the future and providing you with another enjoyable stay.

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• User:Candy S

  Trip type: Business

  Decent for price

  13 Sept 2024

  Place was clean everything worked fine and they cook good breakfast the only issue I had was they want you to smoke far away and that’s not safe for a woman alone they do not allow you to smoke at the door where the ashtray is. All but 1 employees are nice Guest Relations Manager, Agency / Consultant at Quality Inn Hall of Fame, responded to this review Hi S7595KFcandys, Thank you for your feedback. We’re pleased to hear that you found the place clean and that everything worked well during your stay. It’s great to know that you enjoyed the breakfast we offer.I’m sorry to hear about your concerns regarding the smoking policy. We have designated smoking areas to ensure the comfort and safety of all our guests, but I understand your concern about the distance of these areas. Your safety is important to us, and we’ll review our policy to see how we can make it more accommodating while maintaining a pleasant environment for everyone.Thank you for acknowledging the friendliness of most of our employees. We will address your feedback to ensure a consistently positive experience for all our guests.We appreciate your comments and hope to have the opportunity to provide a better experience on your next visit.

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