Fantazia Resort Marsa Alam

Recent Reviews: 835

• User:AnnaJ2573

  Trip type: Family

  Great stay at Dream Lagoon

  03 Jan 2023

  We stayed in the hotel for 10 days in December 2022 and we were very happy with the service. The staff is super friendly, always welcomed us with a smile and were happy to chat.The variety of food in the restaurant was great and we especially recommend trying any of the seafood!Our room was about 5 min away from the beach where we spent most of our days. Rambo, Yosef and Omar at the beach were always ready to help and Ramy in the beach bar makes excellent coffee. We recommend taking water shoes since there are some stones in the water near the beach but once you go further there is sand, lots of fish, turtles and beautiful corals.To sum up, we highly recommend.

  Read more

• User:grendel080866

  Trip type:

  Not as advertised

  14 Nov 2019

  I chose this hotel in March after considering all the information on this and other hotels . I chose this one as there were several different restaurants and bars and also because it had snacks available as well as the buffet restaurant . I like to vary it and not eat in the same place all the time . We often just like a snack at lunch time . I visited here with my husband in November . We were shown to our room which was good large with a decent view and a decent enough bathroom . I expect to tip but didn’t like the fact that the staff wasn’t going to leave until he got one . Our cases ,just little hand luggage cases , were brought up by another guy who again wanted and asked for a tip . It was late at night when we arrived and hadn’t yet had chance to get ant currency changed. We hadn’t been left the two bottles of water that was advertised and as we were desperate for a drink after our long journey I went to reception to ask. After being asked ten times if I was sure we hadn’t been left any he finally agreed to provide them. I felt as if I was doing something wrong . Our room cleaner was very good and polite . The air on was stuck on 26* and it was hot .But despite reporting it numerous times nothing got done about it . I tried to book the Italian restaurant ,for our allowed one visit , the next morning for in four dAys time but told it was full. I complained at reception saying it was the first opportunity for us to book and it was one of the reasons I’d chosen the hotel . The manager was called and after phone calls and lots of discussion they said I could go back to the Italian and book . Even after all this the Italian manager was very rude and said it didn’t matter what reception had said I couldn’t book . We did manage to book the grill night restaurant which was nice. The only place to eat apart from one night was the buffet restaurant . The food was ok most of the time but was a bit repetitive and if you didn’t get in there as soon as it opened nothing got topped up so if you wanted to eat later in the opening times there was nothing left hardly . The restaurant staff were very nice . There were no snacks at the beach bar at all in fact the only snack was pancakes for one hour every day. The all inclusive drinks were ok , from the beach and pool bars in the day and just the lobby bar at night. The lobby bar staff were quite rude and often had arguments in front of guests . The hotel did have some nice areas, but non of them , such as the advertised Bedouin tent , beach tent, pergola bar , romantic tent tennis courts etc were open . I understand it is a quiet time but nowhere was it said when I booked it said this was seasonal. The pool area is nice as is the pool. The seawater garden lagoon would be nice but it was dirty and green. The beach is nice , quite small if there a lot of guests but clean . The beach staff and beach bar staff and towel staff were great very friendly and helpful. We tried to change money at reception but he could only change us £20 so useless. The luggage man did approach us for his tip more than once during our weeks stay , I found this quite intimidating . We do tip usually at the end of our holiday I don’t need pestering during my stay . The general areas of the hotel were well enough kept but all needed just a bit of updating. A massive problem for us was the amount of smokers even whilst we were eating . The no smoking bit is inside a small area so if you wanted to sit outside , either in the restaurant or bar you got totally smoked out. We were the only two English in the hotel so the entertainment did not cater for us at all . it was all in German so we couldn’t understand any of it . It was very poor except for the Egyptian night .it wasn’t possible to go outside the hotel without a long taxi ride as is was totally isolated . We didn’t expect the hotel to be five star but we did expect it to be as described with everything open . It is more like 2* . We wouldn’t go again . There are much nicer hotels in Egypt . The hotel need to improve massively and put more effort in if they want you to be their guest .

  Read more

• User:hattoom

  Trip type: Family

  Poor

  26 Sept 2019

  Very poor, low quality for every detail considering that it is 5 stars hotel. The only 2 good things are the swimming pools and the staff fast response. Otherwise the food quality is poor, AC in the lobby and restaurant is very very very bad, the beach is rocky so you cannot swim there, no facilities for the kids except the animation show which is less than one hour for kids daily and the room furniture is poor and old.

  Read more

• User:kevinmb1980

  Trip type:

  Terrible - now taking legal action

  23 Sept 2019

  This hotel is absolutely terrible and we had to leave and pay extra £2,000 to stay elsewhere after 2 nights of our holiday. I have an extremely long list of both moderate and serious level complaints. We are just in the process of beginning legal action against our tour operator. A non-exhaustive summary of our complaints are as follows:1. Air conditioning in room not working - stuck on 30 degrees.2. Room safe not working (this was resolved) 3. Excess mold around bath seals and no bath plug.4. Sun loungers were broken, but attendant kept insisting that they were OK for the children - no sun lounger for most of the day as a result5. Many broken tiles, grilles and vents around the pool, which looked a mess and many cut feet6. This is meant to be a 5 star all inclusive, yet most drinks are excluded and charged additionally at excessive charges and most drinks are unavailable anyway. I have a better stocked bar at home. The water dispensers were not kept topped up.7. The buffet restaurant food was absolute slop, and with condensation dripping from the extractors onto the food continually8. The late night buffet was 4x basic salad dishes and I had to ask several times to get a set of tongs to serve the food with - when it arrived they provided one set for the whole buffet9. Smoking was permitted in all areas of the hotel which smelled as a result (including the bars and restaurants) - this is not normal even in Egypt and was not the case at the Brayka Beach Resort where we moved to10. The beds are horrendously hard and they provide singles not doubles11. There is an abject shortage of places to eat and drink - this is not 5* facilities - do not be seduced by the pools - they do have some nice big pools but they are not well maintained and the water feature ponds are very heavily mossed.12. Building site next doorI will add to the post and upload some photographs when I have chance, and shall keep updating on our action against our tour operator. I am not pleased that this hotel is advertised as a 5* because other than the pools, there are no 5* facilities here, and added to which a number of the issues would not be acceptable in any hotel, regardless of the star rating. This hotel needs a serious overhaul and quickly, and really should not be selling holidays at all until they have resolved their more serious issues. We moved to Royal Brayka Beach which was not perfect, but many times better than this. We are not fussy travellers, and have travelled throughout Asia, Africa and Central America, yet I have made almost no negative reviews as I usually am able to accept most conditions, but this hotel is very wrong. It is not what is advertised. I have warned you!!

  Read more

• User:jonno221275

  Trip type: Couples

  Shockingly bad..... Avoid!!

  27 Jul 2019

  To start definitely not a 5 star, at best a borderline 3 star in desperate need of a full refurbishment.Most of the activities did not happen, resources did not exist or way beyond repair. Staff were rude and us feel the lowest of the low. Food was poor and the same selection daily. The a la Carter restaurants were set menu. No description/choice and poorly cooked, I was served RAW fish!! In the evening, only bar for whole resort so you can guess the chaos!!The hotel seems to be having certain issues, just filling beds with Egytian guests and catering for their needs only! It had gotten so bad that during my stay the associated dive school packed up and moved out with 48 hours. Shame as it was straight onto a house reef!So to summarise, stay elsewhere!!

  Read more