Il Mercato Hotel

Name: Il Mercato Hotel
Address: Hadabet Om El Seed, Sharm el Sheikh -Dahab, egypt
Telephone: +44-204-505-9777
Rating: 4.4

Om El Sid Hill, Sharm el Sheikh -Dahab, Egypt

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About Il Mercato Hotel

location

This exclusive hotel is located in Hadaba, Om El Seed, right in the centre of the Il Mercato promenade which is home to some of the biggest international brands. The lively, dynamic and exciting Il Mercato Promenade offers residents and visitors to Sharm El Sheikh an enchanting shopping and entertainment experience.

facility

Guests have a choice of 318 non-smoking rooms, including 44 single rooms and 194 double rooms, located in two 2-storey buildings. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a cash machine and a drinks machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. Guests can buy souvenirs at the gift shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service (for a fee), an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms include a sofa bed. Extra beds or children's beds can be provided upon request. There is also a safe and a desk or, for an additional fee, a minibar. A trouser press is provided for guests' convenience. Internet access, a direct dial telephone and satellite television are provided as well. Slippers are included. A hairdryer is provided in the bathrooms. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 3 outdoor pools, while children have a special swimming area just for them. A terrace with sun loungers and parasols is available. Refreshing drinks are served at the poolside snack bar. For guests who wish to keep active, crazy golf and golf are available. Water sports enthusiasts can enjoy windsurfing, snorkelling and water aerobics. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, bowling, yoga and table football. A spa, beauty salon and massage treatments are available (subject to charge). Leisure facilities include a kids' club, live music, a dance club and a nightclub.

meals

Dining facilities include a café, a bar and a lobby bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Staff are also happy to provide children's meals. The resort also offers snacks. The resort offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Il Mercato Hotel

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Nightclub
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Library
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  Picnic area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Snorkelling
Payment
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  ATM
Room Facilities
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  Minibar
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Diving
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  Windsurfing
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  Table Tennis
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  Gym
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  Billiards/Snooker
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  Darts
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  Events
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  Water Park
Transfers
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  Shuttle Service

Location

Around this property:

Tourist Centre

5 m

City Centre

50 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1580

Very Good

311

Average

138

Poor

Terrible

102

Recent Reviews: 2207

User:Happy B
Trip type: Family
Horrendous
17 May 2026
Don’t do it ! It’s a 2-3 star. Pictures are all lies. Very dirty especially the bedrooms very dusty bedsheets were definitely not changed and the bathrooms were mouldy brown and water was dirty too. If you book this hotel you will have the worst experience. We left after one night , paid a bit more but definitely worthit. This would have ruined our whole holiday had we stayed .
User:845suleymanv
Trip type: Family
DONT STAY HERE
30 Apr 2026
This is not a 4 star hotel. The only nice place of this hotel is its lobby. Rooms are old, beds are uncomfortable, towels were smelling, I wonder if they wash it. The worth thing was food. Imagine you eat the same for breakfast, lunch and dinner. They had nuggets for breakfast and for the lunch theh were mixing them with vegetables. There was nothing to eat for the breakfast. I mostly stayed hungry and after my last lunch I was vomiting as the food wasnt fresh. I wonder how they could get 4 stars on tripadvisor.
User:Louise P
Trip type: Family
Not a 5* hotel and not as advertised
13 Apr 2026
We booked IL Mercato Splash Aqua Park expecting a 5-star experience, but it fell well below what was advertised and left us feeling genuinely misled.The rooms were shabby and clearly in need of maintenance. This is not what you expect from a hotel marketed at this level, and it was disappointing from the moment we arrived.Food and drink were another major letdown. The quality and variety were poor, and it quickly became repetitive. Again, nowhere near 5-star standard.Entertainment and activities were advertised as a key part of the experience, but in reality there was very little happening. When staff were around, they often seemed more interested in socialising with guests than actually running activities or engaging properly.One of the most frustrating aspects was the clear mismatch between the promotional material and reality. The picture and videos we saw before arrival (and even played within the hotel) make the resort look vibrant and high quality — this simply wasn’t our experience.To make things worse, there was no air conditioning as it was considered “winter,” despite temperatures being around 27°C. This made the rooms extremely uncomfortable, especially at night.After returning, we looked at other recent reviews and it’s clear many guests have raised similar issues around room condition, lack of activities, and the hotel not matching what is advertised. Unfortunately, this does not seem to be a one-off experience.Overall, this hotel does not meet 5-star expectations, and we would not return.
User:Marta S
Trip type: Solo travel
Amazing experience
12 Apr 2026
I had an absolutely amazing experience at Il Mercato Hotel during my two-week stay over the Easter break. Travelling solo can sometimes feel daunting, but from the moment I arrived, I felt incredibly well looked after by the entire team. This was my 8th time staying at the hotel, and it continues to exceed my expectations every single time. The staff across all departments—reception, bar, restaurant, housekeeping, and the animation team—were outstanding; everyone was friendly, attentive, and genuinely caring, which made a huge difference to my experience. A special mention goes to the animation team, especially Brazily, who made my stay truly memorable. He made sure I was always having a great time, whether it was joining in activities at the hotel or going out to beach parties—we went out twice, and I always felt completely safe, as he never left me on my own even for a moment, which I really appreciated as a solo traveller. The evening entertainment at the hotel was fantastic—I especially enjoyed the dance lessons with Brazily and playing darts, as there was always something fun and engaging happening. One of the most special moments of my stay was the surprise birthday celebration organised for me on the rooftop, complete with a beautiful cake, and the housekeeping team went above and beyond by decorating my room so thoughtfully (see pictures attached), which truly made me feel valued and celebrated. A special mention to Ahmed from the bar, who truly went above and beyond throughout my stay. He consistently served beautifully made cocktails and coffee, always with great attention to detail. On days when I missed lunch, he kindly made sure I was looked after by preparing beautifully cut fruits for me, which I really appreciated. He was always friendly, professional, and attentive, making every interaction a pleasure. What makes this hotel so special is the feeling it gives you—it doesn’t feel like a typical holiday stay, but more like returning to family. I will definitely be coming back again and again, and I highly recommend it to anyone looking for a warm, welcoming, and fun-filled stay.
User:catalin c
Trip type: Family
3 stars hotel avoid if you can. mislead information . The reality off this hotel is ald and dirty
11 Apr 2026
the staff is ok except for a manager and a doctor who are scammers. my daughter was bitten by mosquitoes at the a la carte restaurant the next day I went to the hotel doctor for a histamine cream. I should point out that there were no prices displayed and the doctor told us from the beginning that the price would be 20-30 dollars. he asked if we had medical insurance and that he recommended that we go with insurance. in the end after talking to the insurance he changed the price to 120 dollars. I did not agree with the new price and asked for a hotel manager to come. this manager was incoherent and we could not establish whether this doctor was an employee of the hotel or private. after long negotiations I paid 80 dollars for a cream. an exaggerated amount for a simple consultation and a cream. the hotel is very old and the reality is disappointing. the cleanliness leaves something to be desired. the air conditioning in the room is very smelly and in the lobby area it is only on at certain times. some beach towels very worn and sewn. on the beach a lot of purple jellyfish. the one that leads to the aqua park is very uneven and a lot of drain holes. the hotel rooms are not what you see in the advertisement. the food is very basic and repetitive. the ice cream is overpriced. overall the hotel is 3 stars not 5.